Do / Try / Consider | Recommendation | Recommender (who to follow up with) | Resolution |
Do | Please ensure that actions for this feature are logged in the admin’s audit log. Administrators will want to know when actions are performed, as it is a key part of their SOC2 audits. | Security PM | Team has added 4 events to the admin audit log |
Do | Please add explicit customer change management communications in the product. This change will affect customer workflows and email communications will not be sufficient | Product Marketing | Team has added a dismissable in-product banner targeted at admins |
Try | Ensure that there is a strong FAQ about how this feature satisfies European privacy law | Data Protection Officer | FAQ has been posted to the website |
Consider | Build a new section in our enterprise support help portal to handle dedicated questions about this feature, as to avoid additional and advance inquiries coming into support | Support Team Lead | We don’t have the capacity to include this at launch, but we will monitor for support inquiries and roadmap it if inquiries exceed 5 / month |