Professionalism &�The CNA Role

CNA Training – Chapters 1 & 2 Review

�Role, delegation, time management, teamwork & burnout prevention

Agenda

• Introduction & objectives
• CNA role & responsibilities
• Delegation & scope of practice
• Holistic care & teamwork
• Time management & prioritization
• Work‑life balance & self‑care
• Teamwork & communication
• Burnout prevention & resilience
• Summary & takeaways

CNA

Role

Skills

Introduction & Objectives

Demonstrate professionalism within ethical and legal responsibilities.�

Carry out assignments and protect clients’ rights across care settings.�

Develop job‑seeking skills and maintain certification.�

Treat all clients with respect and compassion.�

Apply strategies to cope with caregiver stress.

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Question: Which of these objectives seems most challenging to you?

CNA Role & Responsibilities

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• Assist clients with activities of daily living (bathing, grooming, dressing, mobility and toileting).
• Maintain safety: use proper body mechanics, prevent falls and practise infection control.
• Perform basic nursing skills as delegated, such as taking vital signs and measuring intake and output.
• Communicate observations promptly to nurses and document accurately.
• Uphold resident rights, dignity and privacy in all interactions.

Question: Which CNA responsibilities do you find most fulfilling? Most challenging?

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Delegation & Scope

• Scope of practice: services a CNA is trained and legally permitted to perform.
• Delegation occurs in the implementation phase of the nursing process, when RNs assign tasks to CNAs.�Use the 4 S’s before accepting a task:� Scope – Is this task within your training and skills?� Supervision – Will a nurse be available to answer questions?� Safety – Is it safe for the client and yourself?

Supplies – Are the necessary supplies and equipment available?

Question: How would you respond if a nurse delegates a task you have not been trained to perform?

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Holistic Care & Teamwork

• Holistic care addresses physical, emotional, social and spiritual needs of residents and their families.
• Physicians diagnose and prescribe
• RNs assess and implement care plans
• CNAs perform delegated tasks and observe and report changes.
• Every department and team member is essential – coordinate care and respect each other’s roles.
• Support and collaborate with colleagues to provide the best outcomes.

Question: How can understanding each team member’s role improve care?

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Time Management & Prioritisation

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• Set realistic goals and break large tasks into manageable steps.
• Prioritise tasks based on urgency and importance; ask for help when needed.
• Delegate appropriate tasks to other team members and say “no” to non‑essential requests.
• Use schedules, checklists and technology to stay organised and efficient.

Question: Do you have a difficult time saying “no” to non-essential tasks? Give examples of way to say no assertively.

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Work‑Life Balance & Self‑Care

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• Balance work and personal life by setting boundaries and dedicating time to hobbies, relaxation and loved ones.�
• Consider staffing ratios and ask about orientation, hours and evaluation when job hunting to protect work‑life balance.�
• Take care of yourself through adequate rest, regular exercise and proper nutrition.

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• If you feel overwhelmed or unwell, communicate with your supervisor and take the necessary time to recover.

Question: What strategies do you use to maintain balance outside of work? What replenishes you?

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Teamwork & Communication

• Encourage teamwork and collaboration – share knowledge and support one another to reduce isolation.
• Participate in team‑building activities that foster trust and cooperation.
• Promote open communication and constructive feedback so staff feel heard and valued.
• Respect cultural and professional diversity, and listen actively to colleagues and residents.

Question: What does effective communication look like to you when working with the team?

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Burnout Prevention & Resilience

• Recognise signs of burnout: emotional exhaustion, cynicism and decreased job satisfaction.
• Use stress‑reduction programmes such as mindfulness, meditation, yoga or counselling.
• Communicate openly with supervisors and colleagues to address workload concerns and seek support.
• Take breaks, rotate duties and use your time off to recharge.
• Manage your schedule and say “no” to additional commitments when overwhelmed.

Question: When do you know it’s time to ask for help or take a break?

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Summary & Takeaways

• Know your scope of practice and apply the 4 S’s before accepting delegated tasks.
• Provide holistic, compassionate care and collaborate with the multidisciplinary team.
• Use time‑management strategies and prioritisation to stay efficient and calm.
• Maintain work‑life balance and practise self‑care to prevent burnout.
• Build supportive relationships, communicate openly and continuously reflect on your professional growth.

“The meaning of life is to find your gift.�The purpose of life is to give it away.”��— Pablo Picasso

Your professionalism shapes patient outcomes.

Question: After this session, what change will you make to prevent burnout?

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