Improving the major change process across the university of maryland
Opportunity
To improve the centralization, communication, and efficiency of the current major change process for students and staff
Kevin Hall
Jacob De Frees
Racheal Ssentongo
Diya Biswas
Ilana Sheykhet
Quinntuplets
Special thanks to:
Project Champions: Chad Nazworth and Apitchaya Reed
Instructors: Dr. Pam Armstrong, Priscilla Lee, Logan Rist, and Quinn Wandalowski
Current process Insights
Transparency
deCentralization
Unknown status of where students are in the major change process
of students are ill-Informed about the necessary steps and forms
The current information available is scattered
across college websites
information
53%
Implementation
New Process Flow Diagram
Student Pain points
Provides a detailed preview of the process along with necessary requirements
Recommendations
Additional feature to track the student’s progress
Online
Portal
Detailed preview of the process along with require-
ments
Timeline
tracking
Centralizing information for all major change processes on one platform
Tutorial videos
Approach
Survey
students to identify pain points
Interview
advisors and administrators
Analyze
data to determine areas of waste
Impacts
Understanding Requirements
Accessing Information
Ineffective Advising
Time
Accessibility
Resources
Improving the major change process across the university of maryland
Kevin Hall
Jacob De Frees
Racheal Ssentongo
Diya Biswas
Ilana Sheykhet
Quinntuplets
Special thanks to:
Project Champions: Chad Nazworth and Apitchaya Reed
Instructors: Dr. Pam Armstrong, Priscilla Lee, Logan Rist, and Quinn Wandalowski