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Liking and trust

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Liking and trust

  • characteristic of relationship rather than speaker -- social traits
  • not necessarily commutative

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  • rapport, “click”, affinity, romantic interest

→ attraction

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Liking and trust

  • Classification -- “listening in” on a conversation
    • terrorist phone calls
    • call center evaluation
    • self evaluation
  • Generation -- make people like/trust a virtual agent
    • robots cooperating with humans
    • virtual agent in call center

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“Interpersonal attraction”

Byrne, Donn, and William Griffitt. "Interpersonal attraction." Annual review of psychology 24.1 (1973): 317-336.

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Interpersonal Judgment Scale

  • intelligence
  • knowledge of current events
  • morality
  • adjustment
  • likability
  • desirability as a work partner

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Nonverbal cues

  • eye contact
  • posture
  • distance
  • physiological responses

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Factor analysis of attraction

  • liking, wanting to include in party, seating choices, going for lunch
  • voting for, admiring, respecting, seeking opinion of

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Causes of interpersonal attraction

Similarity-attraction effect

  • attitudes
  • personality
  • physical attractiveness
  • economic status, religion, politics
  • task performance
  • emotional state
  • perceived social desirability

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Causes of interpersonal attraction

Target characteristics

  • physical attractiveness
  • race
  • eye contact
  • prestige, intellect, degrees

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  • target’s evaluation of subject

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  • consistency attraction

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Causes of interpersonal attraction

external stimulus conditions

  • discomfort
  • depression
  • future contact anticipated

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Consequences of attraction

  • approach and avoidance responses
  • evaluative and descriptive responses
  • conformity and acquiescence

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Trust

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Extracting Social Meaning: Identifying Interactional Style in Spoken Conversation

  • awkward, friendly, or flirtatious

Jurafsky, Dan, Rajesh Ranganath, and Dan McFarland. "Extracting social meaning: Identifying interactional style in spoken conversation." Proceedings of HLT-NAACL. Association for Computational Linguistics, 2009.

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Would you buy a car from me? On the likeability of telephone voices.

Burkhardt, Felix, et al. "" Would You Buy a Car from Me?"-On the Likability of Telephone Voices." INTERSPEECH. 2011.

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Acoustic prosodic correlates of social behavior

Gravano, Agustín, et al. "Acoustic and prosodic correlates of social behavior." (2011).

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Does computer-synthesized speech manifest personality?

Nass, Clifford, and Kwan Min Lee. "Does computer-synthesized speech manifest personality? Experimental tests of recognition, similarity-attraction, and consistency-attraction." Journal of Experimental Psychology: Applied 7.3 (2001): 171.