Problem statement

Users and user needs

Hypothesis

Value and outcomes

• Short description of the problem and its impact
• 2-3 bullets
• Use data where available

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• Key users
• Top-level user need(s)
• Evidence of needs (surveys, analytics, interviews)

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• For improvements or transformations: "We believe that if we do X this will help users to do Y.”
• For discoveries: “We believe the problem is caused by X or the opportunity is Y. We will learn more about this by doing Z.

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• Benefits of solving the problem
• Include £ benefits value for ‘Transformation’ items
• Success metrics and KPIs

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Problem owner

Team or individual

Product

Name of product

Team

Team name

Strategic alignment

Dependencies

Additional context

Value score breakdown

Priorities or commitments this aligns with, eg:

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• Plan for Digital Health and Care
• NHSE 2023/24 planning guidance
• NHS Long-Term Plan

External dependencies that could block or delay this.

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Flag if support is needed to remove the dependencies.

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Related work inside NHS.UK or wider NHSE.

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Anything else it's important to communicate.

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Improve health outcomes

High/Medium/Low/Zero

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Improve people’s experience

High/Medium/Low/Zero

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Increase efficiency or reduce cost

High/Medium/Low/Zero

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Scale of impacted users

High/Medium/Low/Zero