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www.dodgensecurity.com plan. prevent. prevail.

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Workplace Violence:

Prevention & Response

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In the United States, more than seven people per hour die a violent death. More than 19,100 people were victims of homicide in 2019.(47,500 died by suicide)

* Centers for Disease Control and Prevention

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Fast facts:

  • Nearly 2 million US workers are victims of workplace violence every year.
  • Murder is the #2 cause of workplace death for women.
  • Domestic disputes that spill over into the workplace are one of the leading causes of workplace violence.
  • 30,000 sexual assaults happen at work each year.
  • Workplace violence lawsuits cost companies an average of $500,000 per out-of-court settlement.
  • Workplace violence causes over $120 billion in annual losses.

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Adverse impact

  • Temporary/permanent absence of skilled employee
  • Psychological damage
  • Property damage, theft, and sabotage
  • Productivity impediments
  • Diversion of management resource
  • Increased security costs
  • Increased workers’ compensation costs
  • Increased personnel costs

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Research indicates that nearly 40% of US workers have experienced bullying in the workplace.��Between 2014 to 2019, workplace homicides increased by 11%.��One-sixth of violent crimes occur in the workplace.��Over 18,000 are assaulted at work every week.��Violence is the second leading cause of workplace deaths.��According to a recent SHRM survey, nearly half of HR professionals said their organization had experienced a violent incident, with more than half of those occurring in the last few years.

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In 2021-22, workplace assaults resulted in 57,610 injuries.��In 2022, 525 fatalities due to assault were reported.

* Injury Facts, National Safety Council

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What is workplace violence?

Workplace violence is any physical assault, threatening

behavior, or verbal abuse occurring in the work setting.

A workplace may be any location either permanent or

temporary where an employee performs any work-related duty.

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Forms of workplace violence

  • Beatings
  • Stabbings
  • Suicides
  • Shootings
  • Rapes
  • Threats or obscene phone calls
  • Intimidation
  • Harassment of any nature
  • Being followed, sworn or shouted at
  • Psychological trauma

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Workplace violence history

Not new – as old as relationship between employer and employee

1980s – became recognized nationally

when US Postal Worker Patrick Sherill

killed 14 people and wounded six

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Workplace violence spectrum

Behaviors of concern

Threatening behavior

Physical injury

Death

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Workplace violence

Type 1 – Criminal type

The perpetrator has no legitimate relationship with the employer or workplace, other than to enter and commit a crime such as robbery.

Type 2 – Customer/client type

A customer or client of the business directs violence at employees, possibly because of dissatisfaction with service or product.

Type 3 – Employee on employee

An employee or former employee perpetrates violence against coworkers, supervisors, or managers.

Type 4 – Domestic Type

Violence is committed in the workplace by someone who doesn’t work there, but has a personal relationship with an employee – an abusive spouse or domestic partner

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Awareness

Assessment

    • Physical security
    • Policies/procedures
    • Training

Follow-up

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Common pre-incident behaviors

  • Violent and threatening behavior – hostility
  • “Strange” behavior – becoming reclusive, deteriorating appearance
  • Emotional problems – drug/alcohol abuse, under unusual stress, depression
  • Performance problems – including problems with attendance or tardiness
  • Interpersonal problems – conflicts, hyper-sensitivity
  • “At the end of his rope” – indicators of impending suicide, has an unspecified plan to “solve all problems”

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Triggering event

This is what triggers a crisis for an individual. When people go into that type of mode, it

affects the way they think, it affects the way they feel, and lastly, and what we need to be

sensitive to, it affects the way they behave.

On the other hand, it might be a series of imagined slights to someone who is overreacting

and blowing a situation out of proportion. Those who blame others for everything, people

who have a short fuse, or are very intolerant to frustration, can be suspicious of others.

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Triggering event

  • Being fired, laid off or suspended, passed over for promotion
  • Disciplinary action, poor performance review, criticism from boss or coworkers
  • Bank or court action (foreclosure, restraining order, custody hearing)
  • Benchmark date (company anniversary, chronological age; Hitler’s birthday was the case at Columbine)
  • Failed or spurned romance; personal crisis (divorce, death in family)

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Warning signs

  • Sudden and persistent complaining about unfair treatment
  • Blaming of others for personal problems
  • Behavior changes – mood swings, depression
  • Deterioration in job performance
  • Wishing harm on supervisors or other employees
  • Paranoid behavior
  • Sudden increased absenteeism
  • Increased demand of supervisor’s time
  • Alcohol or drug abuse
  • Talking to oneself
  • Obsession with weapons, flashing a weapon

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Warning signs

  • Instability in family relationships
  • Financial problems combined with not receiving a raise or promotion
  • Poor relationships with co-workers or management
  • History of violent behavior
  • Previous threats – direct or indirect
  • Obsession with and bizarre comments about violent events
  • Quiet seething, sullenness
  • Refusal to accept criticism about job performance
  • Sudden mood swings, depression
  • Sudden refusal to comply with rules or refusal to perform duties
  • Inability to control feelings, outbursts or rage

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Absolute tragedy: 2 dead, 3 hurt in Chester workplace shooting

May 23, 2024 

At least two workers were killed and three others were hurt in a workplace shooting at a family-owned linen business in Chester, Pennsylvania, Delaware County authorities said.

Delaware County District Attorney Jack Stollsteimer referred to the shooting as "an absolutely tragedy."

"This is a story that plays out too often across the United States of America," Stollsteimer said at a morning news conference. "A disgruntled employee has walked into the Delaware County Linen shop and shot five people, five co-workers.“

Stollsteimer said that at least five people -- including the gunman's supervisor -- were shot and two had died after showing up for work.

“People who are victims of this shooting today, they came to work to live the American dream," Stollsteimer said. "They came to work to work hard, play by the rules and to get ahead in their lives."

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Two victims identified in shooting at UPS facility in Alabama

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Gunman opens fire at Hartford Beer Distributorship, �kills 8 before shooting himself

A gunman opened fire during a shift change at Hartford Distributors, a beer distributorship

near Hartford, Conn., and nine people, including the gunman, died. Police said Thornton killed eight people

and wounded two, then turned the gun on himself in a rampage Tuesday, Aug. 3, 2010, in Manchester,

Conn. The suspect was identified as Omar S. Thornton, 34, according to John Hollis of the Connecticut

Teamsters Union, of which Thornton was a member. Thornton opened fire before turning his gun on himself,

police said. A spokesman said police never fired their own guns. Thornton was being escorted out of the

office building when he opened fire, according to Police Chief Montminy.

"We believe he was offered an opportunity to quit or be terminated," Montminy said. Montminy declined to

say what led to Thornton's termination, but sources said that he was caught on video stealing beer from the

distributor.

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Reports emerge of friction between shooter Anthony Ferrill and other workers

The man who opened fire at Molson Coors plant Wednesday, killing five co-workers and himself, had been involved in a long-running dispute with a co-worker that boiled over before he came back with two guns and started shooting, according to law enforcement and brewery sources.

Police confirmed that the shooter was Anthony N. Ferrill, 51, had worked as an electrician for more than 20 years, about 17 of them at Molson Coors. Several co-workers said Ferrill frequently argued with at least one of the victims, and often watched movies on his phone during the day, which the other man took issue with. They also said the two accused each other of going into each others' offices and stealing tools or tampering with computer equipment.

About a year ago, the co-worker said, Ferrill started saying he believed brewery workers were coming into his home, bugging his computer and moving chairs around.

"I was: 'Are you serious, Anthony? What?' We all kind of joked about it, saying we should maybe get him an aluminum hat. Things just started getting weird. But he was dead serious about it," the co-worker said.

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Walmart employee where 6 were fatally shot sues company for $50 million

November 29, 2022

An employee at a Virginia Walmart where six of her coworkers were killed said she filed a written complaint to the company of the suspected gunman’s “bizarre” behavior months before the shooting, according to a filing in Chesapeake circuit court.

The filing alleges that Walmart management knew of suspected gunman Andre Bing’s behavior and threats before the mass shooting, “but kept employing him anyway.”

In September, Prioleau “submitted a formal complaint on a Walmart Global Ethics Statement Form,” saying Bing had “bizarrely and inappropriately” commented on her age, height, and had “harassed her for being poor.” In one instance

Bing asked Prioleau “if she liked guns,” and told others working at Walmart that he ran over a turtle once with a lawnmower on purpose, the court document alleges.

Walmart “had received numerous reports that Mr. Bing was bullying, threatening, and harassing other employees,” the complaint says, and the company knew or should have known he was, “acting inappropriately, bizarrely, and dangerously.”

“Prior to the shooting, Mr. Bing repeatedly asked coworkers if they had received their active shooter training,” the complaint said. “When coworkers responded that they had, Mr. Bing just smiled and walked away without saying anything.” Prioleau said he had asked her if she liked guns and said he would retaliate if he were fired.

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CA law SB 553

Effective July 1, 2024

Requires almost every employer in CA to establish, implement, and maintain a workplace violence prevention program.

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CA law SB 553

The plan must be a written plan made available to employees with clear identification of who is responsible for its administration, and must include procedures for:

  • Obtaining active involvement of employees in developing and implementing the plan
  • Coordinating and training the plan with other employers and all employees
  • Reporting incidents of workplace violence and maintaining a violent incident log
  • Responding to and investigating incidents of workplace violence
  • Identifying, evaluating, and correcting hazards
  • Reviewing the plan either annually, after an incident, or when a deficiency is observed
  • Communication of the plan to employees
  • Compliance with the law, and
  • Other “necessary and appropriate” procedures required by Cal/OSHA

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Key components of a workplace violence plan

  • Policy – thorough, written policy that indicates no violent behavior, intimidation, threats will be tolerated. Violent incidents will lead to discipline and/or termination.
  • Response procedures – employees should know how to respond to a perceived or actual threat of violence, including who to report concerns to. They must also know an investigation will take place.
  • Assessment – locate and identify potential problems areas and weaknesses.
  • Training and education –communicate policies and procedures to managers, supervisors, and employees. Conduct training sessions and educate the workforce on how to recognize and respond to violent situations.
  • Post-incident response – develop procedures for addressing the aftermath and trauma of a workplace violence incident.

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Assess

Plan

Communicate

Train

Reassess

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Contact information:

Email: carol@dodgensecurity.com

Phone: (205)901-4334

www.dodgensecurity.com