The Power of Data & Metrics
Co-led by Sandy Yu, Sandra Bustos & Jan Young
May 23, 2023
House Keeping
Data & Metrics Tell a Story
What’s the Business Opportunity?
An approach for a CS Leader in an early stage startup
Phase 1: Reduce Cost of Customer Acquisition (CAC)
Phase 2: Drive Growth
Step 2: Set Goals
Step 3: Get the Data & Start Tracking
Step 1: Establish Baselines
Protip: Partner with Finance
Breakout Session
Lightning Round of Intros
Resources
Videos
LinkedIn Posts
Articles
Definitions
Measures something that impacts Lagging Indicators
More Resources
SaaS Metrics
Articles