The 5 Traits of a Product-Driven Company
Rajesh Nerlikar
Today’s Agenda
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About Me
1
What Product-Driven Means
2
The 5 Traits of a Product-Driven Company
3
Questions / Discussion
4
Contact Info
5
About Me
My Product Management Journey
4
What Does It Mean to Be Product-Driven?
When We Ask Founders / Executives...
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How a Sales-Driven Company Delivers Value
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How a Product-Driven Company Delivers Value
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Persona A
Persona B
Persona C
Why Does Being Product-Driven Matter?
To Customers
To Your Company
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The 5 Traits of a Product-Driven Company
5 Traits of a Product-Driven Company
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Puts product / UX closest to the customer
Addresses the needs of multiple customers with one solution
Uses technology to scale
Understands shifts in market demand / future customers
Succeeds by saying no
Trait 1: Be Closest to the Customer
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Make time: delegate decisions to design or tech
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2 kinds of research: qualitative and quantitative
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Consider tools like User Interviews to recruit / schedule
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Join a sales call in the next week or two
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Goal: identify key outcome, prioritize problem space
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Trait 2: 1 Solution, Many Customers
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Ask how many customers / users you need to support
1
Consider the Kano model to cluster their needs / desires
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Document your persona(s) and target market(s)
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Get feedback on your target market(s) / persona(s)
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Use these new artifacts to make a decision soon
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Trait 3: Use Technology to Scale
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Articulate a clear vision to inform architecture decisions
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Do unscalable things at first (alpha / beta releases)
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Consider internal tools / operational costs
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Trait 4: Understand Market Shifts / Future Needs
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What pressures are your buyers facing?
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What regulatory changes might change their behavior?
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What research reports can explain upcoming shifts?
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What industry newsletters can help you stay up to date?
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What experts can you talk to learn about trends?
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Trait 5: Succeed by Saying No
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Create a yes / no flowchart
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Do a “recent product decision retrospective”
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Say no this week or next
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Ask yourself: are you building what matters?
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...or at least try “not now”
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Questions / Discussion
Contact Info
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rajesh@prodify.group
Contact Me
Appendix
Customer Interactions
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