�What if They Can’t…��Find It, Get It or Link to Full Text�
Uta Hussong-Christian
OSU Libraries
Evolution of a Link Resolver Helper Page
A Link Resolver Which
Shall Not Be Named
Another Link Resolver
Which Shall Not Be Named
I’ll coordinate the instruction librarian feedback effort and work to customize the Helper page!
23
Scan & Deliver
“Unexpected. Anytime I’ve looked for full-text , I’ve gotten it from the Link to Full text. I expect Link to Full Text to take me to full text.”
“Oh crap!”
“Oh shoot. I can’t have it today.”
“Wondering if any other libraries have [the article].”
“I have to work more to get this article.”
“No online full text…” line is loud and clear. It just says to me that it is not available at OSU.”
“I stopped [reading] after No online version…”
Sentence is big; it caught my eye.”
“Don’t use too many words. I don’t need to read so much.”
“…I won’t read the small details .”
“…is that definitely that someone has it or am I submitting …and just hoping that someone has it.”
1
2
“It was the second sentence. I didn’t get to it.”
“…tempted to just choose first option instead of going to sentence below.”
“…put them side by side.”
“I like the chat feature and have used it several times.”
“It’s not clear that I can chat with a librarian.”
Need stronger visual cues.
Next Steps
Help our users get beyond not…
Finding It
Getting It
Linking to Full Text
Thank You!