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Digital as enabler of social and productive recovery

Executive Director

Senior Expert

E-Governance Academy

Hannes Astok

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Hannes Astok

2011 –Senior Expert, Executive Director, e-Governance Academy

2007-2011 Member of the Estonian Parliament

2005 - Programme Director, Municipal and Regional eGovernance, e-Governance Academy

1998-2005 Deputy Mayor, Tartu City Government

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e-Governance Academy

  • Since 2002
  • Established by Estonian Government, UNDP and OSI
  • Independent
  • Mission-based

  • Non-profit
  • Non-governmental
  • Non-academic

  • 70 employees globally
  • 14 M in turnover (est. 2022)

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eGA’s reach

130+ countries

230+ organisations

6800+ participants in training events

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e-Governance Academy for the Caribbean

e-Governance Academy for the Caribbean

  • 100% owned company, registered in Jamaica 2021
  • The task: to boost the activities in Latin America and Caribbean region
  • As IADB member country organization, the company has access to IADB financed projects

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Focus area

We implement only clearly focused

digital transformation projects

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What we do

  • eGA assists public sector and civil society organisations in making digital transformation happen. 
  • We make this happen through consultancy, training, networking, research and implementation assistance in the e-government technical solutions.
  • We play key roles in e-government and digital transformation policy planning and implementation in the developing countries.

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Our expertize

  • We provide the best Estonian and international digital transformation expertize.
  • Our expertize is based on practical experience from Estonia and more than 100 countries we have been working with.
  • All our experts has hands-on experience on e-government development and digital transformation implementation either as technical experts, government administrators, policy makers or developers.

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Recent Projects

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Main donors

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E-Estonia: La e-gobernanza en la practica

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One of the 1st photos of Estonians, end of 19th Century

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Edward van Lõngus 2016

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Edward van Lõngus 2016

2021 Sponsored by COVID-19

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Traditional public service delivery

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One-stop-shop

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Self service

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Self service enablers

Strong Digital Identity

Digital Data Accessible

Secure Data Exchange

Portal & Citizens Applications

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Digital services by service owners

Digital Services by

Ministries & Agencies & Municipalities

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Offline vs Online: Applying for certificate

Offline (h)

Activity

Online (h)

4

Travel to the government office

0,5

Filling the application

0,5

3

Waiting in line to submit the application

1

Submitting the application

4

Travel back home

4

Travel to the government office

3

Waiting in line to pick-up the certificate

0,5

Pick-up of the certificate

4

Travel back home

24 hours

0,5 hours

Total time difference

23,5 h

VS

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Issuing driving licenses in Estonia

  • 85,000 driving licenses issued annually in Estonia
  • Average salary in Estonia: 1700 EUR/month or 10 EUR/h, with additional taxes 14 EUR/h
  • 85,000 transactions x 23,5 h x 14 EUR
  • Each person loses 357 EUR in salary if going offline
  • Society loses in total 28 M EUR annually+ environmental impact

  • Luckily, 97% of Estonians applying online for driving license

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But…��Was it simple enough?

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Future of the online governance

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The future government

Proactive

Online

24/7

Intuitive

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The future government

  • Simplify
  • Simplify
  • Simplify

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Government in smart phone

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Proactive service provision

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Proactive service provision

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But…��Do we need physical documents at all?

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For better recovery we need:

Change management

Innovation spirit in the government

Acceptance of failiures

Political leadership

…and digitalization ☺

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Thank you!�Hannes Astok�hannes.astok@ega.ee�+372 5091366�www.ega.ee