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Digital as enabler of social and productive recovery

Executive Director

Senior Expert

E-Governance Academy

Hannes Astok

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Hannes Astok

2011 –Senior Expert, Executive Director, e-Governance Academy

2007-2011 Member of the Estonian Parliament

2005 - Programme Director, Municipal and Regional eGovernance, e-Governance Academy

1998-2005 Deputy Mayor, Tartu City Government

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e-Governance Academy

Since 2002
Established by Estonian Government, UNDP and OSI
Independent
Mission-based

Non-profit
Non-governmental
Non-academic

70 employees globally
14 M in turnover (est. 2022)

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eGA’s reach

130+ countries

230+ organisations

6800+ participants in training events

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e-Governance Academy for the Caribbean

100% owned company, registered in Jamaica 2021
The task: to boost the activities in Latin America and Caribbean region
As IADB member country organization, the company has access to IADB financed projects

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Focus area

We implement only clearly focused

digital transformation projects

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What we do

eGA assists public sector and civil society organisations in making digital transformation happen.
We make this happen through consultancy, training, networking, research and implementation assistance in the e-government technical solutions.
We play key roles in e-government and digital transformation policy planning and implementation in the developing countries.

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Our expertize

We provide the best Estonian and international digital transformation expertize.
Our expertize is based on practical experience from Estonia and more than 100 countries we have been working with.
All our experts has hands-on experience on e-government development and digital transformation implementation either as technical experts, government administrators, policy makers or developers.

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Recent Projects

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Main donors

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E-Estonia: La e-gobernanza en la practica

https://publications.iadb.org/es/e-estonia-la-e-gobernanza-en-la-practica

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One of the 1^st photos of Estonians, end of 19^th Century

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Edward van Lõngus 2016

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Edward van Lõngus 2016

2021 Sponsored by COVID-19

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Traditional public service delivery

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One-stop-shop

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Self service

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Self service enablers

Strong Digital Identity

Digital Data Accessible

Secure Data Exchange

Portal & Citizens Applications

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Digital services by service owners

Digital Services by

Ministries & Agencies & Municipalities

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Offline vs Online: Applying for certificate

Offline (h)	Activity	Online (h)
4	Travel to the government office
0,5	Filling the application	0,5
3	Waiting in line to submit the application
1	Submitting the application
4	Travel back home
4	Travel to the government office
3	Waiting in line to pick-up the certificate
0,5	Pick-up of the certificate
4	Travel back home

24 hours

0,5 hours

Total time difference

23,5 h

VS

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Issuing driving licenses in Estonia

85,000 driving licenses issued annually in Estonia
Average salary in Estonia: 1700 EUR/month or 10 EUR/h, with additional taxes 14 EUR/h
85,000 transactions x 23,5 h x 14 EUR
Each person loses 357 EUR in salary if going offline
Society loses in total 28 M EUR annually+ environmental impact

Luckily, 97% of Estonians applying online for driving license

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But…��Was it simple enough?

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Future of the online governance

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The future government

Proactive	Online	24/7	Intuitive

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The future government

Simplify
Simplify
Simplify

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Government in smart phone

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Proactive service provision

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Proactive service provision

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But…��Do we need physical documents at all?

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For better recovery we need:

Change management

Innovation spirit in the government

Acceptance of failiures

Political leadership

…and digitalization ☺

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Thank you!�Hannes Astok�hannes.astok@ega.ee�+372 5091366�www.ega.ee�