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FY18 User Support Review

Division of Information Technology

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Request Tracker (RT)

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Campus RT Use: FY15-FY18

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RT Use by Division:

FY15-FY18

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Campus Time to Resolve: FY18

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RT Use by DoIT:

FY15-FY18

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RT Use by ISS:

FY15-FY18

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RT Use by CommSec:

FY15-FY18

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RT Use by BSG:

FY15-FY18

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RT Use by ITNM:

FY15-FY18

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RT Use by TSC:

FY12-FY15

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FY18 TSC Support Types: Past 6 Months

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FY18 Time to Resolve: DoIT

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FAQs

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FY18 FAQ Usage - Overall

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FY18 FAQ Usage Stats

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FY18 FAQ Top Referring Sites

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FY18 Top FAQ Search Topics from myUMBC

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FY18 FAQ Searches from myUMBC based on Affiliation

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Phones

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TSC Phone Calls:

FY15-FY18