A group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility.
Work Team
A group whose individual efforts result in a performance that is greater than the sum of the individual inputs.
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Problem-Solving Teams
Groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment.
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Self-Managed Work Teams
Groups of 10 to 15 people who take on the responsibilities of their former supervisors.
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Cross-Functional Teams
Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.
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Virtual Teams
Teams that use computer technology to tie together physically dispersed members in order to achieve a common goal.
Team Characteristics
1.The absence of paraverbal and nonverbal cues
2.A limited social context
3.The ability to overcome time and space constraints
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Group Demography
The degree to which members of a group share a common demographic attribute, such as age, sex, race, educational level, or length of service in the organization, and the impact of this attribute on turnover.
Cohorts
Individuals who, as part of a group, hold a common attribute.
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The Challenges
Overcoming individual resistance to team membership.
Countering the influence of individualistic cultures.
Introducing teams in an organization that has historically valued individual achievement.
Shaping Team Players
Selecting employees who can fulfill their team roles.
Training employees to become team players.
Reworking the reward system to encourage cooperative efforts while continuing to recognize.
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Team Effectiveness and Quality Management Requires That Teams:
Are small enough to be efficient and effective.
Are properly trained in required skills.
Allocated enough time to work on problems.
Are given authority to resolve problems and take corrective action.