You found it, now go get it
Paul Joseph, Systems Librarian
University of British Columbia
March 27, 2017
Where we’re at
Open Collections discovery services:
Unified interface across repositories
Aggregated metadata model
Full-text indexing
Search across collections
Open Collections delivery services:
Google Scholar (including full text indexing)
DOI (harvested to vendor platforms)
JSON-LD (SEO-ready)
Researcher API (metadata and images)
The results after 18 months in production:
57% increase in traffic (views and downloads)
Where we’re going
Shift in emphasis to the Library’s bought/leased
physical/electronic collections
Otherwise known as:
UBC Closed Collections
Opportunity has arisen with ILL software migration and upgrade
But first, a little context
UBC Library has 10 branches on 2 campuses
1 medium-use, in-Library robotic storage (ASRS)
1 low/no-use, on-site storage warehouse (PARC)
7.8 million
physical and electronic holdings
Users have 3 main pathways to gain access to these materials:
OPAC
Summon
360 Link
And a variety of access points to request materials:
Recall / Request
Document delivery / ILL
Access URLs
I’m talking about real user experience challenges
So we did some Voyager analysis:
472 item locations
94 item types
22 item statuses
So we did some Voyager analysis:
2 classes of user
(enterprise and community)
29 patron types
So we did some Voyager analysis:
12 holding locations
17 delivery locations
And we developed a series of outcomes:
Take a walk, get the physical item
Recall the physical item
Request the physical item from the ASRS
And we developed a series of outcomes:
Request Document Delivery loan�(physical thing in hand)
Request Document Delivery copy
(digitized chapter or article)
And we developed a series of outcomes:
Request InterLibrary Loan
Place a media booking
Go get the electronic item online
And we developed a series of outcomes:
Go to circulation desk in specific branch
Call UBC Library general enquiries
The end product so far:
Library Delivery Matrix
Next steps
Complete requirements gathering
Design, develop, test
Launch January 2018
The end