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FY16 User Support

Division of Information Technology

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Request Tracker (RT)

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Campus RT Use: FY13-FY16

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RT Use by Division:

FY13-FY16

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Campus Time to Resolve: FY16

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RT Use by DoIT:

FY13-FY16

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RT Use by ISS:

FY13-FY16

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RT Use by CommSec:

FY13-FY16

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RT Use by BSG:

FY13-FY16

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RT Use by ITNM:

FY13-FY16

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RT Use by TSC:

FY13-FY16

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FY16 TSC Support Types: January-July 2016

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FY16 Time to Resolve: DoIT

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FAQs

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FY16 FAQ Usage - Overall

Spike in Traffic Due to Appearing in Google Search Results

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FY16 FAQ Usage Stats

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FY16 FAQ Top Referring Sites

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FY16 Top FAQ Search Topics from myUMBC

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Phones

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TSC Phone Calls:

FY12-FY16