Indicator

Description

1. #010 Organizational structure

Information available on the organizational structure and/or chart of the government

2. #011 Names/titles of heads of government agencies/departments/ministries

Information on government heads and contacts of head of department available on the national portal(s)

3. #012 Links to sub-national/local government institutions/agencies

Existence of links to any local/regional/national government agencies

4. #014 Privacy statement(s)

Existence of a privacy policy or statement available on the national portal

5. #342 National e-Government/Digital Government

strategy

Existence of a National e-Government/Digital Government strategy or equivalent

6. #339 Citizens’ rights to access government information

Information (content or documents) regarding users’ rights to access government information

7. #338 Legislation/law/policy/regulation on personal data protection

Existence of legislation/law/policy/regulation on personal data protection

8. #340 Legislation/law/policy/regulation on cybersecurity

Existence of Legislation/law/policy/regulation on cybersecurity

9. #337 National CIO

Information/contact about a National CIO or equivalent

Indicator

Description

10. #345 Legislation/law/policy/regulation on e-participation

Existence of legislation/law/policy/regulation on e-participation

11. #341 Legislation/law/policy/regulation on Open Government Data

Existence of legislation/law/policy/regulation on Open Government Data

12. #090, #103, #119, #132, #161, #172

Link to the sectoral or ministerial websites

Link to the sectoral or ministerial websites on Health /Education/ Employment and/or Labor/ Social Protection / Environment/ Justice

13. #091, #104, #120, #133, #162, #173 Information on policies related to different sectors

Information on policies related to Health /Education/ Employment and/or Labor/ Social Protection / Environment/ Justice

14. #336 Legislation/law/regulation against misinformation, disinformation and/or fake news

Existence of Legislation/law/regulation against misinformation, disinformation and/or fake news

15. #343 A cloud strategy or equivalent

Information on a cloud strategy or equivalent

16. #344 Strategy or equivalent on the use of artificial intelligence (AI enabled)

Information on Strategy or equivalent on the use of artificial intelligence (AI enabled for e-government or the public sector

What

A diagrammatic representation of the structure of a government organization or agency. It illustrates the hierarchy, relationships, roles, and responsibilities of various departments, units, and positions within the government.

Why

A government organogram promotes transparency, accountability, efficient communication, citizen engagement, service access, and even legal and regulatory compliance in some cases.

How?

1. Visual Representation:
1. Create a clear and concise diagram outlining the national organization's structure.
2. Accessibility and Transparency:
• Publish the diagram prominently on the national portal for easy public access.
• Ensure the diagram is in a widely compatible format (e.g., PDF or PNG) for easy viewing.
3. Detailed Descriptions:
• Provide brief descriptions of each department or unit represented in the diagram.
• Include contact information, key responsibilities, and services offered by each department.
4. Regular Updates:
• Reflect any changes in staffing, departments, or reporting lines promptly to maintain accuracy.

Check out Canva’s guide on creating organizational chart

Case Examples

Check out the United Kingdom of Great Britain and Northern Ireland Organization structure page

Submit your case here

What

A section, chart or webpage displaying the names, official titles, and contact information (such as phone numbers and email addresses) of individuals leading various government departments or ministries.

Why

This information allows individuals, businesses, or other stakeholders to directly communicate with the heads of these departments regarding specific matters, services, or concerns. It also promotes transparency, accountability, and accessibility.

How?

Indicative Steps:

1. Gather Information:
1. Collect the names, official titles, and contact details (phone numbers and email addresses) of department heads.
2. Create a New Webpage:
• Within your content management system (CMS), create a new webpage dedicated to this information or insert it into your organizational chart (see previous slide).
3. Regular Updates:
• Commit to keeping the information up-to-date, reflecting any changes in department leadership.

Case Examples

Check out Uruguay’s Organizational Structure page

Submit your case here

What

A dedicated section of relative hyperlinks to subnational/local government agencies' official websites.

Why

These links serve as direct access points, allowing residents to quickly find specific agency information, services, and resources.

How?

Indicative Steps

1. Identify Agencies:
1. List the government agencies relevant to your audience and region.
2. Create a Section:
• Add a dedicated section on your website, clearly labelled "Government Links" or similar.
3. Provide Direct URLs:
• Include direct website links to each agency. Keep it concise and organized for easy navigation.
4. Update Regularly:
• Ensure the links are current and functional. Regularly verify and update the URLs for accuracy.

For more tips, check out US GSA’s external links section or the UK’s guide on Adding links to content.

Case Examples

Check out Singapore’s Government Directory Page

​

Submit your case here

What

A formal statement, often found in the footer or home page either explicitly stated or in a related link, explains how the website collects, processes, stores, & protects the personal information of its users.

Why

Essential for establishing trust with users, ensuring compliance with relevant privacy laws and regulations, and demonstrating the government’s commitment to protecting people’s privacy

How?

Indicative Steps:

1. Clear Language:

• Write the policy in simple, understandable language.
• Specify what user information is collected & detail methods: cookies, forms, or third-party.

3. Processing & Storage:

• Explain how collected data will be used.

4. Security Measures:

• Describe data protection measures in place.

5. User Rights:

• Outline user rights regarding their data and Include opt-out and data deletion options.

6. Legal Compliance:

• Highlight adherence to data protection laws.

Check out wikiHow’s on How to Create a Website Privacy Policy or The U.S. General Services Administration section on Privacy and identity management

Case Examples

Check out Türkiye’s Privacy statement

​

Submit your case here

What

The National e-Government or Digital Government Strategy is a comprehensive plan devised by national governments to leverage digital technologies for improving public services and governance. It should be readily accessible and openly available to the public on the government's website.

Why

A National e-Government/Digital Government Strategy ensures efficient and transparent delivery of public services through the strategic use of digital technologies.

How?

Indicative Steps

1. Assess Digital Infrastructure:
1. Evaluate existing digital systems and infrastructure for gaps and strengths.
2. Engage Stakeholders:
• Involve relevant stakeholders from various sectors to gather insights and ensure inclusivity.
3. Set Clear Objectives:
• Define specific, measurable goals aligned with national priorities and public service needs.
4. Publish Strategy Online:
• Make the strategy accessible to the public via the government's website for transparency and accountability.
5. Monitor and Adapt:
• Establish mechanisms for continuous monitoring, evaluation, and adaptation to evolving technological and societal trends.

Check out OECD’s Recommendation on Digital Government Strategies or the European Commission’s

Case Examples

Check out Australia’s National E-Government Strategy

Submit your case here

​

What

Content or documents regarding users’ rights to access government (such as the Freedom of Information Act or Access to Information Act).

Why

The right to access information enables all individuals to know how the decisions that affect them are made, how public funds are handled and according to which criteria institutions act.

How?

Indicative Steps:

1. Legal Compliance:
1. Ensure the portal aligns with national Freedom of Information Act or similar legislation.
2. Clear Information:
• Provide a dedicated section outlining people’s rights to access government data.
3. Document Accessibility:
• Upload relevant acts, policies, and guidelines related to information access in PDFs, HTML
4. Request Submission:
• Provide an online form for people to submit information requests.
5. Data Security:
• Assure people about the security of their personal data during the request process.

Check out the ICO’s guide for public authorities on applying freedom of information or the UK Government's’ Freedom of Information Code of Practice

Case Examples

Check out Spain’s Rights to Information page

Submit your case here

What

Evidence of legislation on data privacy and protection refers to laws enacted by governments to safeguard personal information, ensuring its secure and responsible handling by organizations.

Why

Crucial to inform people of their rights and obligations regarding personal data, promoting transparency and compliance with legal requirements.

How?

Indicative Steps:

1. Draft Legislation:
1. Develop comprehensive laws and regulations addressing data privacy and protection.
2. Consult Stakeholders:
• Seek input from relevant stakeholders, including individuals, businesses, and legal experts.
3. Review and Revise:
• Conduct thorough review and revision processes to ensure legal clarity and effectiveness.
4. Publish Online:
• Make the final legislation available on the national government's website for easy public access and transparency.

Check out the ICO’s Guide to the General Data Protection Regulation (GDPR) or the World Bank’s Practitioner's Guide

Case Examples

Check out Japan’s page on personal data protection

​

Submit your case here

What 

Evidence of legislation on cybersecurity refers to laws enacted by governments to safeguard digital infrastructure, data, and systems from cyber threats and attacks.

Why

Crucial for ensuring transparency, compliance, and public awareness regarding measures taken to protect digital assets and people’s online safety.

How?

Indicative Steps:

1. Research and Consultation: 
1. Conduct thorough research and consult with stakeholders to understand cybersecurity needs and gather input.
2. Draft Legislation: 
• Develop clear and comprehensive cybersecurity legislation, laws, policies, or regulations based on research findings and stakeholder input.
3. Review and Approval: 
• Subject the draft to legal review, revise as necessary, and seek approval from relevant governmental bodies.
4. Public Accessibility: 
• Publish the approved legislation on official government portals to ensure easy access for the public and promote transparency and compliance.

Check out the European Commission’s White Paper 2 Cybersecurity and Law or the UK’s National Cyber Security Centre 10 Steps to CyberSecurity

Case Examples

Check out South Africa’s page on cybersecurity

​

Submit your case here

What

Name of the national Chief Information Officer (CIO) or equivalent who oversees and directs the implementation of digital government strategies and programs at the national level, ensuring efficient and effective use of technology to enhance public services and governance.

Why

Ensures transparency and clarity about the leadership responsible for driving digital transformation and e-government initiatives.

How?

Indicative Steps:

1. Establishment:
1. Set up a dedicated office specifically for the national Chief Information Officer (CIO).
2. Responsibilities and Authority:
• Clearly define the responsibilities and authority of the CIO in spearheading e-government strategies and programs.
3. Recruitment:
• Recruit an individual with a strong background in information technology and public administration to effectively fulfill the CIO role.
4. Collaboration:
• Ensure seamless collaboration and coordination between the CIO office and relevant government agencies to streamline e-government initiatives.
5. Regular Review:
• Implement a system for regular review and update of the CIO's mandate.

Check out CIO’s handbook for CIOs

Case Examples

Check out Japan’s page on their Digital Supervisor and Digital Deliberative Officer

​

Submit your case here

What

Evidence of legislation on e-participation refers to legal frameworks or guidelines that facilitate people’s engagement and involvement in government decision-making processes through digital platforms and technologies.

Why

Crucial to promote transparency, democratic governance, and citizen engagement in the digital age.

How?

Indicative Steps:

1. Research and Drafting:
1. Conduct comprehensive research on e-participation best practices, then draft clear and inclusive legislation/laws/policies/regulations.
2. Stakeholder Consultation:
• Engage with people, civil society organizations, and relevant stakeholders to gather input and ensure the legislation meets diverse needs.
3. Legal Review and Revision:
• Subject the draft to legal review, incorporating feedback and ensuring compliance with existing laws and international standards.
4. Publication and Accessibility:
• Publish the finalized legislation/laws/policies/regulations on the national portal, ensuring it's easily accessible to the public and fosters transparency and accountability.

Check out the DigWatch E-participation principles and guidelines or SmartRural21 Guideline

Case Examples

Check out Uruguay’s plan for an inclusive digital society

​

Submit your case here

What 

Evidence of legislation on open government data refers to legal frameworks and guidelines that mandate the release of government data to the public in accessible formats for transparency and accountability purposes.

Why

Promotes transparency, accountability, and public participation in governance by providing easy access to government-held information.

How?

Indicative Steps:

1. Research and Consultation: 
1. Gather input from stakeholders and research best practices for open government data.
2. Draft Legislation: 
• Create clear and comprehensive laws outlining open government data requirements.
3. Legal Review and Revision: 
• Ensure legal compliance and revise the draft as needed.
4. Approval Process: 
• Obtain approval from relevant governmental bodies.
5. Publication: 
• Publish the legislation on official government portals for public access.

Check out the Open Data Institute guide on How to write a good open data policy

Case Examples

Check out Canada’s Open Government Data Directive

​

Submit your case here

What

Often to be found under a Ministries/Cabinet tab or section, or the organisational charter of the government on the national portal(s). This pertains to sectors such as Health, Justice, Education, Employment/ Labor, Social Protection and Environment

Why

Promotes transparency and enables public engagement in governance across various sectors like Health, Justice, Education, Employment, Social Protection, and Environment.

How?

Indicative Steps:

1. Identify Ministries:
1. Determine key sectors like Health, Justice, Education, Employment/Labor, Social Protection, and Environment for linking.
2. Establish Guidelines:
• Create clear standards for linking sectoral websites on the national portal.
3. Coordinate with Ministries:
• Collaborate with ministries to ensure accurate and consistent linking.
4. Monitor and Update:
• Regularly review and update links to ensure their relevance.
5. Publicize Accessibility:
• Promote the availability of sectoral links on the national portal for citizen awareness.

For more tips, check out US GSA’s external links section or the UK’s guide on Adding links to content.

Case Examples

Check out Saudi Arabia’s landing page with distinct sectoral links

​

Submit your case here

What

Information refers to a useful collection of content or documents in the specific sector indicated in the question, including historical and current data. This pertains to sectors such as Health, Justice, Education, Employment/ Labor, Social Protection and Environment

Why

Crucial to provide people with easy access to comprehensive information and documents relevant to critical areas like Health, Justice, Education, Employment/Labor, Social Protection, and Environment.

How?

Indicative Steps:

1. Identify Relevant Policies:
1. Determine the key policies and regulations in the above sectors.
2. Gather Comprehensive Content:
• Collect historical and current data, documents, and other relevant information related to the identified policies.
3. Organize Information:
• Structure the collected content in a user-friendly manner, categorizing it according to the respective sectors for easy navigation.
4. Ensure Accuracy and Accessibility:
• Verify the accuracy of the information and ensure that it is easily accessible to the public through the national portal.
5. Regular Updates:
• Establish a process for regularly updating the information to keep it current and relevant.

Case Examples

Check out The Republic of Korea’s ministry of health policies section

​

Submit your case here

What

Evidence of legal frameworks against misinformation, disinformation, and/or fake news implemented by national governments to combat the spread of false or misleading information through various channels

Why

Ensures transparency, promote accountability, and safeguard the public from the harmful effects of misinformation and fake news.

How?

Indicative Steps:

1. Research and Analysis:
1. Conduct thorough research on the prevalence and impact of misinformation and disinformation in society. Analyze existing laws and regulations in other jurisdictions.
2. Define Scope and Definitions:
• Clearly define what constitutes misinformation, disinformation, and fake news.
3. Draft Legislation:
• Develop clear and enforceable legal provisions to address the spread of misinformation and fake news.
4. Consultation and Stakeholder Engagement:
• Engage with relevant stakeholders to gather input and feedback on the draft legislation.
5. Public Accessibility:
• Publish the finalized legislation on the national portal to make it easily accessible to the public.

Check out Eurostat’s 2022 Rules of engagement for handling disinformation or Council of Europe’s guide

Case Examples

Check out the Netherland’s page on misinformation

​

Submit your case here

What

Evidence of a cloud strategy for national governments which outlines the approach and framework for adopting, managing, and optimizing cloud computing services and resources to enhance efficiency, scalability, and security in digital government operations.

Why

Crucial for transparently communicating the government's approach to leveraging cloud computing to improve efficiency, scalability, and security in digital operations.

How?

Indicative Steps:

1. Assess Current Infrastructure:
1. Evaluate existing IT systems for cloud compatibility.
2. Set Clear Objectives:
• Define specific goals for efficiency, security, and scalability.
3. Choose Cloud Model:
• Select the appropriate cloud deployment model based on requirements.
4. Develop Migration Plan:
• Create a detailed strategy for migrating services and data to the cloud.
5. Implement Security Measures:
• Establish robust security protocols to protect data in the cloud.
6. Monitor and Optimize:
• Continuously monitor cloud performance and costs, making adjustments as needed

Check out Gov.UK’s Cloud for the Public Sector or CIO’s Cloud Infrastructure Guidance Resources

Case Examples

Check out Türkiye’s cloud strategy page

​

Submit your case here

What

Evidence of a government strategy on its approach to leveraging AI technologies to improve public services, enhance decision-making processes, and drive innovation in governance

Why

Crucial as it promotes transparency, ensures responsible AI deployment, and fosters public trust in government AI initiatives.

How?

Indicative Steps:

1. Conduct AI readiness assessment:
1. Evaluate government readiness for AI adoption, including infrastructure and potential applications.
2. Define strategic objectives:
• Identify goals aligned with government priorities and citizen needs.
3. Develop AI governance framework:
• Establish policies and guidelines for AI development and usage.
4. Foster collaboration:
• Engage stakeholders for knowledge-sharing and collaboration.
5. Promote AI literacy:
• Implement initiatives to enhance understanding of AI concepts and benefits.
6. Monitor and evaluate:
• Establish mechanisms to track implementation progress and adapt strategies.

Check out the Center of Excellence AI Guide for Government or the United Nations resource guide

Case Examples

Check out Switzerland’s page on its use of AI

​

Submit your case here

Indicator

Description

1. #015 Foreign language support

Evidence of the national portal(s) available in more than one official language

2. #028 Procurement announcements

Evidence of announcements of forthcoming procurement/ bidding processes

3. #030 Procurement results

Information about results of procurement/bidding processes online

4. #088 Web statistics

Evidence of web statistics on usage, such as new visits, total page views, average time on site

5. #117 Available scholarships or other funding

Information on available scholarships or other forms of government funding for Education

6. #129 Employment for youth

Evidence of links and references for Employment for youth

7. #131a Workers' compensation benefits

Information on how users can apply online for workers' compensation benefits due to illness and injury

8. #150 Long term care

Information on how older persons can apply for long term care.

What

Provision of information or services in the MGP in another language besides the official or primary country language.

Why

Ensures inclusivity and accessibility, enabling diverse communities within the country to access essential services, information, and resources effectively, fostering a sense of belonging and participation.

How?

Indicative steps:

1. Identify Target Languages
1. Determine which languages are widely spoken within the country served by the national government.
2. Content Management System (CMS):
• Choose a CMS that supports multilingual content.
3. Regular Updates and Maintenance:
• Continuously update translated content to reflect changes in policies, services, or important announcements.

For more information check out US GSA Non-English Digital Content Guide or Weglot’s guide

Case Examples

​

Check out Germany’s portal available in English, French and German

Submit your case here

What

A government procurement is the acquisition of goods, services or works from an external source by a government. Some governments may use the terms "tender" or "contract" instead and may provide a link to the external platform used by the country.

Why

Essential for promoting transparency, encouraging fair competition, and ensuring that businesses and contractors have equal access to opportunities, fostering accountability and trust within the country.

How?

Indicative steps:

1. Legal Compliance and Policies:
1. Familiarize yourself with national laws governing public procurement.
2. Dedicated Webpage/Website Creation:
• Create a dedicated section on the national website, or external link for procurement/bidding processes.
3. Document Transparency:
• Provide access to procurement documents such as Requests for Proposals (RFPs), bid specifications, and contracts.
4. Regular Updates:
• Keep the procurement section up-to-date with the latest opportunities, amendments, and results.

For more information, check out this guide by the current author for digitalizing your procurement processes.

Case Examples

​

Check out Morocco’s procurement website Submit your case here

What

A government procurement is the acquisition of goods, services or works from an external source by a government. Some governments may use the terms "tender" or "contract" instead. Results of procurement processes are either indicated on the national portal or on the external platform used by the government

Why

Crucial for transparency, ensuring accountability, and fostering public trust by demonstrating fair and responsible use of taxpayer funds.

How?

Indicative steps:

1. Create a Dedicated Section:
1. Develop a dedicated webpage for procurement results
2. Organize Content:
• Categorize results by projects, contracts, or departments
3. Document Preparation:
• Compile procurement outcomes, including bid winners, contract details, and project status
4. Regular Updates:
• Update the section promptly after each procurement process

For more information, check out this guide by the current author for digitalizing your procurement processes.

Case Examples

​

Check out The Netherlands’ tender portal results filter

Submit your case here

What

Data relating to user statistics for example new visits, total page views, average time on site etc.

Why

Enables informed decision-making, optimizes user experience, and allows the national government to tailor online services to meet the needs of its residents, enhancing digital engagement and civic participation.

How?

Indicative steps:

1. Choose Analytics Platform:
1. Select a reliable web analytics platform like Google Analytics.
2. Define Goals:
• Set up specific goals within the analytics platform.
3. Track Key Metrics:
• Monitor key metrics such as new visits, total page views, bounce rate (percentage of single-page visits), and average time on site.
4. User Surveys and Feedback:
• Integrate surveys or feedback forms on the website to collect direct input from users.
5. Continuous Improvement:
• Use the insights from user statistics to continuously improve the website.

For more help, see USA GSA or UK Gov

Case Examples

​

​

Check out China’s information on portal usage in upper menu Submit your case here

What

Information on the national government portal on available scholarships or other forms of government funding for Education purposes. This includes scholarships, grants, loans, and other forms of financial assistance offered by the government to support individuals in their pursuit of education

Why

Enhances transparency, accessibility, and equity in accessing educational resources, thereby facilitating the empowerment and advancement of individuals through education.

How?

Indicative steps:

1. Identify Scholarships and Funding:
1. Compile a list of available financial aid options from government departments and institutions.
2. Create a Portal Section:
• Design a dedicated section on the government portal for educational funding.
3. Organize Information Clearly:
1. Present details like eligibility criteria and deadlines in a structured format.
5. Update Information Regularly:
1. Ensure that the portal reflects the latest changes in eligibility and deadlines.
6. Promote Awareness:
• Advertise funding opportunities through various channels to reach students and educators

Case Examples

​

​

Check out The Republic of Korea’s page on scholarship and other funding

Submit your case here

What

Presence of links and references for employment for youth on the national government portal. Youth" refers to any person under the age of 26 (and over the age of 18). These resources typically encompass job listings, career guidance services, vocational training programs, internship opportunities, and other forms of support.

Why

Empowers young people with the tools and information needed to navigate the job market effectively, enhance their employability skills, and secure meaningful employment opportunities.

How?

Indicative steps:

1. Identify Resources:
1. Compile a list of youth employment resources, including job portals and training programs.
2. Create a Portal Section:
• Design a dedicated section for youth employment on the government portal.
3. Offer Guidance:
• Provide tips on resume writing and career planning.
4. Promote Training:
• Highlight vocational programs and skill development initiatives.
5. Facilitate Networking:
• Include links to professional networking platforms.
6. Update Regularly:
• Keep job listings and resources current.

For more information, check out OECD’s page on Youth employment and social policies

Case Examples

​

Check out The Republic of Korea’s employment for youth page

​

Submit your case here

What

Comprehensive guidance and resources are provided on the national government portal regarding the process of applying for compensation in cases of work-related illnesses or injuries. This information typically includes detailed instructions on eligibility criteria, required documentation, and submitting an online application.

Why

Facilitate access to support and assistance for individuals who have suffered work-related injuries or illnesses, ensuring they receive the compensation they are entitled to in a timely and efficient manner.

How?

Indicative steps:

1. Provide Clear Instructions:
1. Offer concise guidance on eligibility criteria and required documentation for workers' compensation benefits.
2. Develop Online Application Forms:
• Create user-friendly online forms for applicants to submit their claims electronically.
3. Include Step-by-Step Instructions:
• Outline the application process in simple, sequential steps to guide users through each stage.
4. Regularly Update Information:
• Keep information on eligibility criteria, documentation, and application procedures current and accurate.

Case Examples

​

Check out Singapore’s page on workers’ compensation

​

Submit your case here

What

Information on how older persons can apply for term care (e.g. support to be able to stay at home or enter retirement housing facilities),this could encompass detailed instructions on eligibility criteria, available support services, application procedures, and other options available for older individuals requiring long-term care.

Why

Facilitates access to appropriate care and support services for older individuals, enabling them to maintain independence, dignity, and quality of life as they age.

How?

Indicative steps:

1. Provide Clear Guidance:
1. Offer concise instructions on eligibility criteria and available support services for long-term care.
2. Develop Online Application Forms:
• Create user-friendly forms for older persons to apply for long-term care support.
3. Include Contact Information:
• Provide contact details for government agencies or support organizations offering assistance.
4. Ensure Accessibility:
• Ensure the portal is accessible to older persons with disabilities and across various devices.
5. Regularly Update Information:
• Keep information on eligibility criteria, support services, and application procedures current.
6. Facilitate Navigation:
• Organize information in a clear and intuitive manner to help older persons navigate the process easily.

For more information, check out WHO’s Framework for countries to achieve an integrated continuum of long-term care

Case Examples

Check out Israel’s long term care page

​

Submit your case here

Indicator

Description

1. #029 E-procurement platform

Existence of an e-procurement platform for bidding processes/submission of

tenders on the national level portal or other government/ministry websites.

2. #043 Income taxes

Service provision for Personal income taxes at any of the government portal(s)

3. #044 Value Added Tax, Goods & Services Tax

Online provision for businesses for Value Added Tax (VAT), Goods & Services Tax (GST) or equivalent any of the government portal(s

4. #045 Entry or Transit Visa

Online application for a visa to enter or transit through the country

5. #046 Registration or renewal for a vehicle

Registration or renewal for a vehicle (car, truck, motorcycle, and others) in any of the government portal(s)

6. #047 Online Police declaration

Online declaration to the police (e.g. theft, police report filing) at any of the government portal(s)

7. #048 Address change notification

Notify of moving/changing an address online at any of the government portal(s

8. #049 Registration for a new company or business entity

Registration for a new company or business entity, with i) information, or ii) full online application at any of the government portal(s).

9. #050, 051, 052 Birth /Death / Marriage certificate

Apply or request for Birth /Death / Marriage certificate with i) information, or ii) full online application at any of the government portal(s).

10. #053 Personal Identity Cards

Apply or request for a Personal Identity Cards with i) information, or ii) full online application at any of the government portal(s).

11. #054 Driver’s license

Apply or request for a Driver’s license with i) information, or ii) full online application at any of the government portal(s).

12. #055 Land title registration

Apply or request for a Land title registration with i) information, or ii) full online application at any of the government portal(s).

13. #056 Environment-related permits

Apply or request for an Environment-related permit with i) information, or ii) full online application at any of the government portal(s).

Indicator

Description

14. #057 Building permits

Apply or request for a Building permit with i) information, or ii) full online application at any of the government portal(s).

15. #058 Government vacancy positions

Apply or request for a Government vacancy position with i) information, or ii) full online application at any of the government portal(s).

16. #059 Business licenses

Apply or request for a Business license with i) information, or ii) full online application at any of the government portal(s).

17. #062-063 Water utility |Energy(electricity/gas) utility

Online payment for utilities (Water/Electricity) offered either by the public or non-public sectors.

18. #079 Digital invoices

National Portal provision of digital invoices or "e-invoicing” at any of the government portal(s)

19. #080,081 GIS data and/or online services

Provision of GIS or other geospatial-related data and/or online services at any of the government portal(s).

20. #082 Business tax filing

Apply or request for Business tax filing with i) information, or ii) full online application at any of the government portal(s).

21. #131b Transitioning people to retirement

Apply or request for transitioning people to retirement with i) information, or ii) full online application at any of the government portal(s)

22. #095, 108, 124, 137, 166, 177 Online services provision for six main sectors

A section on the national website where online services are listed (for HEALTH, EDUCATION, EMPLOYMENT, SOCIAL PROTECTION, ENVIRONMENT, JUSTICE)

23. #095a, 108a, 124a, 137a, 166a, 177a Mobile service provision for six main sectors

Mobile phone i.e. browser or an app services for HEALTH, EDUCATION, EMPLOYMENT, SOCIAL PROTECTION, ENVIRONMENT, JUSTICE

Indicator

Description

24. #095b, 108b, 124b, 137b, 166b, 177b SMS alert service provision for six main sectors

SMS alerts service provision for HEALTH, EDUCATION, EMPLOYMENT, SOCIAL PROTECTION, ENVIRONMENT, JUSTICE

25. #117,118 Scholarships or other forms of government funding and government scholarships and fellowships

Information on available scholarships or other forms of government funding for EDUCATION and government scholarships and fellowships online with i) information, or ii) full online application at any of the government portal(s)

26. #143,144,145,146,147,148 Services/ Information available for vulnerable groups

Service or information for vulnerable groups with i) information, or ii) full online application at any of the government portal(s)

Vulnerable groups: poor (below poverty line) /persons with disabilities /older persons / immigrants, migrant workers, refugees, and internally displaced persons / women /youth

27. #149 Application for citizenship or residency

Information on eligibility and/or procedure on applying for citizenship or residency any of the government portal(s)

28. #182 Affidavit of criminal record/background clearance

Application for receiving an affidavit of criminal record/background clearance with i) information, or ii) full online application at any of the government portal(s)

29. #183 Access to justice information

Access to justice with i) retrieve information, ii) file (open) online; iii) manage of court cases

30. #184,185,189,190,191 Benefits Application

Apply or request for benefits due to illness and injury/ child benefits/ disability compensation benefits / maternal or newborn benefits/ unemployment benefits with i) information, or ii) full online application at any of the government portal(s)

What

The provision by the government of an e-procurement platform for bidding processes/submission of tenders.

Why

Ensures transparency, enhances competition, and streamlines bidding processes, fostering fair and efficient access for vendors while promoting accountability and reducing corruption in public procurement.

How?

Indicative steps:

1. Planning:
1. Foster collaboration from across the administration at each stage and validate user needs assumptions.
2. Involve diverse user groups in the planning phase.
2. Informing the Market:
• Articulate clear, value-based requirements and evaluation criteria.
• Broadly advertise opportunities and promptly respond to supplier queries.
3. Evaluation and Award:
• Objectively shortlist suppliers and conduct evaluations of suppliers with a diverse team.
• Award the contract to the supplier aligning best with requirements.
4. Additional Guidance:
• Encourage supplier questions for clarity.
• Proactively manage conflicts of interest.
• Maintain comprehensive records accessible to relevant stakeholders.

Check out the full ITU Procurement Guidelines - United for Smart Sustainable Cities (U4SSC)

Case Examples

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Check out Argentina’s e-procurement platform

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Submit your case here

What

The ability for residents to file online personal income tax on any of the national government portals.

Why

Enhances efficiency, reduces paperwork, and ensures accurate and timely submissions, thereby simplifying the tax process for businesses and promoting fiscal responsibility within the country.

How?

Indicative steps:

1. Assess Legal and Security Requirements:
1. Ensure the online system complies with data protection laws and implements robust security.
2. Choose an E-Government Platform:
• Select or develop a secure and user-friendly e-government platform handling income tax forms.
3. Collaborate with Tax Authorities:
• Work closely with tax authorities to integrate the online system with their databases.
4. Secure Payment Gateway:
• Integrate a secure payment gateway for businesses to pay taxes and fees online.
5. Automated Notifications:
• Set up automated email notifications to confirm receipt of submitted forms and provide updates.
6. Data Integration and Analysis:
• Integrate the online tax filing system with other government databases.

Case Examples

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Check out the United Kingdom of Great Britain and Northern Ireland tax return online form

Submit your case here

What

The ability for businesses to submit online for: Value Added Tax (VAT), Goods & Services Tax (GST) or equivalent on any of the national government portals.

Why

Streamlines administrative processes, improves efficiency, and enhances transparency in tax administration for businesses, thereby promoting compliance and supporting the government's revenue collection efforts

How?

Indicative steps:

1. Develop Online Platforms:
1. Create user-friendly online platforms specifically for businesses to manage VAT, GST, or equivalent.
2. Enable Registration:
• Allow users to register for VAT/GST online, streamlining the process and reducing paperwork.
3. Facilitate Tax Filing:
• Provide digital tools for users to easily file tax returns electronically, including automated calculations.
4. Allow Online Payments:
• Enable users to make tax payments securely through the online portal using various payment methods.
5. Offer Access to Information:
• Provide comprehensive guidance and resources on VAT/GST regulations, compliance requirements, and deadlines.
6. Ensure Data Security:
• Implement robust security measures to safeguard users' sensitive tax information and financial data.

For more information, check out the OECD’s International VAT/GST Guidelines

Case Examples

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Check out Thailand’s VAT-SBT e-portal

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Submit your case here

What

This online process allows applicants to complete and submit visa forms, upload required documents, pay application fees, and schedule appointments without the need for physical submission.

Why

Streamlines the visa application process, enhances efficiency, and improves accessibility for travelers, reducing processing times and administrative burdens for both applicants and government authorities.

How?

Indicative steps:

1. Develop Online Portal:
1. Create a dedicated section on the government portal for visa applications.
2. Enable Online Applications:
• Implement an online form for visa applicants to complete and submit electronically.
3. Provide Document Upload:
• Allow applicants to upload required documents securely through the portal.
4. Offer Online Payment:
• Enable online payment options for visa application fees.
5. Facilitate Appointment Booking:
• Allow applicants to schedule visa appointments online, if necessary.
6. Ensure Data Security:
• Implement robust security measures to protect applicants' personal information.
7. Offer Application Tracking:
• Enable applicants to track the status of their visa applications online.

Case Examples

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Check out New Zealand’s Visa portal

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Submit your case here

What

Registration or renewal for a vehicle (car, truck, motorcycle, and others) in any of the government portal(s). Users can access and complete registration forms, upload required documents, pay registration fees, and schedule appointments if necessary.

Why

Streamlines administrative procedures, improves efficiency, and enhances accessibility for vehicle owners, thereby contributing to overall customer satisfaction and effective governance.

How?

Indicative steps:

1. Assess Legal and Security Requirements:
1. Understand country laws and regulations related to online vehicle registration and renewal.
2. Ensure compliance with data protection and cybersecurity standards to safeguard user information.
2. Implement Secure Payment Gateway:
• Integrate a secure payment gateway for processing registration or renewal fees.
• Utilize encryption and other security measures to protect financial transactions.
3. Enable Document Uploads:
• Allow users to upload necessary documents (such as vehicle title, insurance, and identification).
4. Integrate Verification Systems:
• Integrate with relevant databases (e.g., vehicle registration database, insurance records) for real-time verification of user-provided information.
5. Implement Notification System:
• Set up automated email or SMS notifications to inform users about the status of their application.

Case Examples

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Check out Monaco’s online vehicle registration

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Submit your case here

What

The ability for users to make declarations to the police online, (e.g., declaring a theft) on the national porta.

Why

Ensures swift reporting of incidents like theft, promoting national safety and enabling law enforcement to respond effectively.

How?

Indicative steps:

1. User-Friendly Interface:
1. Create a simple, intuitive interface on any of the government portal(s) where users can easily locate the online declaration section.
2. Clear Instructions:
• Provide clear instructions guiding users on how to fill out the online declaration form..
3. Secure Platform:
• Implement robust security measures to protect users’ sensitive information.
4. Real-Time Confirmation:
• Send an immediate confirmation to users once their declaration is submitted,
5. Automated Case Numbers:
• Generate automated case numbers for each declaration.
6. Integration with Police Database:
• Integrate the online declaration system with the national police database

Case Examples

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Check out Saudi Arabia’s Police App.

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Submit your case here

What

The ability to notify the government of moving/changing your address online.

Why

Enhances efficiency, ensures accurate citizen records, and facilitates seamless service delivery, promoting convenience and reducing bureaucratic delays.

How?

Indicative steps:

1. Website Development:
1. Mobile Compatibility: Ensure the online service is accessible and user-friendly
2. Secure Online Platform:
• Data Encryption: Implement SSL certificates to encrypt user data for security during transmission.
• User Authentication: Utilize secure user authentication methods to validate users' identities.
3. Address Verification:
• Address Validation: Integrate address validation services to confirm the accuracy.
• Document Upload: Allow users to upload documents (e.g., utility bills) as proof of new address.
4. Notification Process:
• Confirmation Emails: Send confirmation emails to users after successful address change submissions.
• Automated Notifications: Notify users about the status of their application through emails or SMS.
5. Integration with Government Databases:
• Database Integration: Integrate with national databases to update citizen information in real-time.

Case Examples

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Check out Saudi Arabia’s page for modifying the national address

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Submit your case here

What

The ability to register for a new company or business entity with i) information, or ii) full online application at any of the government portal(s).

Why

Enhances efficiency, reduces paperwork, and provides convenient access for entrepreneurs, fostering a business-friendly environment within the government.

How?

Indicative steps:

1. Develop Online Registration Form:
1. Create a streamlined digital form for new company or business entity registration on the government portal.
2. Provide Clear Instructions:
• Offer concise guidance on the registration process, requirements, and necessary documentation.
3. Enable Document Upload:
• Allow users to upload required business documents electronically through the portal.
4. Implement Secure Authentication:
• Ensure robust authentication measures to verify users' identities and protect sensitive business information.
5. Offer Real-Time Status Updates:
• Enable users to track the progress of their registration application and receive notifications on any required actions.

Case Examples

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Check out Kazakhstan's online registration for a business entity

Submit your case here

What

The ability to apply for a birth/death/marriage certificate online with i) information, or ii) full online application at any of the government portal(s).

Why

Streamlines the process for users, ensuring timely and accurate documentation, promoting efficiency, and enhancing overall citizen satisfaction.

How?

Indicative steps:

1. Assess Legal Requirements:
1. Ensure compliance with country laws and regulations regarding online certificate applications.
2. Implement Security Measures:
• Prioritize data security. Use encryption protocols to safeguard sensitive information.
3. Integrate Payment Gateways:
• If applicable, integrate secure payment gateways to facilitate online payment for processing fees.
4. Establish Verification Protocols:
• Implement a robust system for verifying applicant identities.
5. Enable Document Upload:
• Allow applicants to upload necessary documents digitally.
6. Provide Application Tracking:
• Offer a feature that enables applicants to track the status of their applications.

Case Examples

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Check out Finland’s online certificate page

Submit your case here

What

The ability for users to apply or request for a Personal Identity Cards with i) information, or ii) full online application at any of the government portal(s).

Why

Streamlines administrative procedures, enhances accessibility, and improves efficiency in the issuance of personal identification documents,

How?

Indicative steps:

1. Develop Online Form:
1. Create a simple, user-friendly digital application form for Personal Identity Cards on the government portal.
2. Enable Document Upload:
• Allow users to securely upload necessary identification documents directly through the portal.
3. Implement Secure Payment:
• Provide a safe and reliable online payment system for any associated fees.
4. Offer Appointment Booking:
• Allow users to schedule appointments for in-person verification or card collection if needed.
5. Ensure Data Protection:
• Implement stringent security measures to safeguard users' personal information and privacy.

For more information, check out the European Commission’s page on European Digital Identity

Case Examples

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Check out Japan’s online application for an Identity card

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Submit your case here

What

The ability for users to apply for driver’s licenses with i) information, or ii) full online application at any of the government portal(s).

Why

Enhances citizen convenience, reduces administrative burden, and promotes efficient government services, streamlining the application process for residents while ensuring accurate and secure data submission.

How?

Indicative steps:

1. Website Preparation:
1. Ensure your government website has a secure and user-friendly interface
2. Data Security:
• Implement robust data encryption and security measures to protect applicants' sensitive information.
3. Application Development:
• Collaborate with a skilled web developer or use a trusted application platform
4. Payment Gateway Integration:
• Integrate a secure payment gateway to facilitate online payments.
5. Document Upload Feature:
• Implement a secure document upload feature allowing applicants to submit necessary documents
6. User Guidance:
• Provide clear instructions and guidelines throughout the application process to assist users.

Case Examples

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Check out France’s online Driver’s license page

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Submit your case here

What

The ability to apply for land title registration online with i) information, or ii) full online application at any of the government portal(s).

Why

Enhances accessibility, streamlines bureaucratic processes, and promotes efficiency, ensuring people can securely manage property transactions and reducing paperwork.

How?

Indicative steps:

1. Digital Platform Development:
1. Design a secure, user-friendly platform for land title registration with Mobile Responsiveness.
2. User Authentication and Security:
• Implement strong authentication methods, such as two-factor authentication, to verify users' identities.
• Utilize SSL certificates to encrypt data transmitted between users and the online platform.
3. Document Verification and Submission:
• Allow applicants to upload necessary documents securely.
• Integrate automated tools to verify document authenticity and accuracy.
4. Real-Time Application Tracking:
• Provide a unique application ID to track the status of their application.
• Send automated email or SMS notifications to update applicants.
5. Integration with Government Databases:
• Integrate the online platform with national databases and land registry systems.
• Ensure seamless synchronization between online submissions and internal government records.

Case Examples

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Check out Sweden’s online registration of a property and mortage

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Submit your case here

What

The ability to apply for environment-related permits online with i) information, or ii) full online application at any of the government portal(s).

Why

Streamlines the application process, promotes environmental compliance, and facilitates sustainable development practices within the country.

How?

Indicative steps:

1. Assess Legal Requirements:
1. Research and understand the legalities and regulations concerning environment-related permits in your country. Ensure that the online system complies with all necessary laws.
2. List Required Documents:
• Clearly state all the documents and information applicants need to provide.
3. Develop Secure Online Forms:
• Build secure online forms that capture all necessary details.
4. Provide Detailed Instructions:
• Clearly outline the application process, required documents, and fees.
5. Secure Online Payment Gateway:
• Integrate a secure online payment gateway for applicants to pay permit fees.
6. Implement Tracking System:
• Develop a tracking system that allows applicants to check the status of their applications.

Case Examples

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Check out Israel’s application for import/export of hazardous waste

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Submit your case here

What

The ability to apply for building permits online with i) information, or ii) full online application at any of the government portal(s).

Why

Enhances efficiency and convenience for people and businesses, streamlining the process, reducing paperwork, and ensuring quicker approvals, fostering economic development and adherence to regulations.

How?

Indicative steps:

1. Website Preparation:
1. Create a dedicated section for building permits, clearly visible in the website's navigation menu.
2. Online Platform Selection:
• Choose a secure and user-friendly online platform where applicants can submit their forms. It could be a section within your national website or an external portal.
3. Provide Detailed Instructions:
• Clearly outline the application process, required documents, and fees.
4. Secure Online Payment Gateway:
• Integrate a secure online payment gateway for applicants to pay permit fees.
5. Real-Time Application Tracking:
• Implement a system that allows applicants to track their application status in real-time.

For more info, check out the current author’s full guide.

Case Examples

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Check out Ukraine’s online permit for construction work

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Submit your case here

What

The ability to apply for government vacancy positions online with i) information, or ii) full online application at any of the government portal(s).

Why

Enhances accessibility, streamlines the application process, and promotes equal opportunities, ensuring a more efficient and inclusive recruitment system for all residents.

How?

Indicative steps:

1. Select an Applicant Tracking System (ATS):
1. Choose a reputable ATS software that aligns with the country’s needs
2. Detailed Job Listings:
• Provide comprehensive job descriptions, qualifications, and application instructions for each vacancy.
3. Resume Upload and Parsing:
• Enable applicants to upload resumes and ensure the system can parse essential information.
4. Customized Application Forms:
• Create tailored application forms for different job categories, gathering specific information required.
5. Integration with HR Systems:
• Integrate the online application system with existing HR databases for seamless data transfer and efficient application processing.
6. Automated Notifications:
• Set up automated email notifications to acknowledge application submissions and provide updates.

Check out this guide by ebizneeds: or Workable’s

Case Examples

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Check out Peru’s dedicated government portal for vacancy positions

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Submit your case here

What

The ability to apply for a business license online with i) information, or ii) full online application at any of the government portal(s).

Why

Enhances efficiency, reduces paperwork, and provides convenient access for entrepreneurs, fostering a business-friendly environment within the government.

How?

Indicative steps:

1. Assess Requirements:
1. Identify essential features: user registration, document uploads, payment gateways.
2. Choose a Platform:
• Opt for a user-friendly CMS like WordPress or specialized licensing software.
• Prioritize security, ease of customization, and scalability
3. Ensure Security:
• Implement robust user authentication methods & Regularly update security protocols
4. Enable Document Uploads:
• Integrate cloud storage
5. Incorporate Payment Gateways:
• Include multiple payment options: credit/debit cards, PayPal, online banking.
6. Implement Application Tracking:
• Assign unique application IDs for tracking.

Case Examples

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Check out Iceland’s online business registration page

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Submit your case here

What

The ability to pay for online expenses related to utilities (water and energy), either on public or non-public sectors website.

Why

Enhances user convenience, promotes timely payments, and streamlines administrative processes, ensuring efficient and hassle-free transactions for residents.

How?

Indicative steps:

1. Select a Secure Payment Gateway:
1. Choose a reliable and secure payment gateway provider that supports online transactions.
2. Integration with Government Website:
• Seamlessly integrate the selected payment gateway into the government website.
• Implement SSL encryption to protect data during transmission between the user and the gateway.
3. Payment Options and Information:
• Clearly display payment options (credit cards, debit cards, digital wallets) and accepted currencies.
4. Provide External Payment Portal Link (if applicable):
• If using an external payment portal, clearly indicate the link on the government website.
5. Automated Confirmation and Receipts:
• Email electronic receipts to users, including transaction details and a reference number.
6. Data Security Measures:
• Store minimal customer data and comply with data protection regulations.

Check out Science Soft’s guide.

Case Examples

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Check out Cabo Verde’s online portal for utilities payment

Submit your case here

What

The ability to pay for digital invoices or "e-invoicing” at any of the government portal(s). Users can manage their financial transactions with government agencies, such as paying for services, taxes, fees, or fines, using secure online payment methods.

Why

Enhances transparency, streamlines administrative processes, reduces paperwork, and improves the overall efficiency

How?

Indicative steps:

1. Create E-Invoicing Section:
1. Develop a dedicated section on the government portal for e-invoicing transactions.
2. Enable Secure Payment:
• Integrate a secure online payment system for users to settle digital invoices.
3. Provide Invoice Access:
• Allow users to view and download digital invoices directly from their accounts.
4. Offer Multiple Payment Options:
• Provide diverse payment methods, such as credit cards, bank transfers, or digital wallets.
5. Ensure Data Protection:
• Implement robust security measures to safeguard users' financial information and transaction details.

For more information, check out the European Commission’s digital invoice page

Case Examples

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Check out Estonia’s digital invoice portal

¨

Submit your case here

What

The presence of GIS or other geospatial-related data and/or online services at any of the government portal(s). These can give access to spatial information, maps, and related services for users, allowing users to visualize, analyze, and interpret geographic data for various purposes

Why

Enhances transparency, promotes evidence-based decision-making, improves public service delivery, and fosters innovation and collaboration

How?

Indicative steps:

1. Assess Needs and Requirements:
1. Identify the specific geospatial data and services that would benefit users and align with objectives.
2. Develop GIS Integration Plan:
• Create a strategy for integrating GIS technologies and datasets into the government portal, considering data acquisition, storage, and visualization.
3. Implement User-Friendly Interface:
• Design an intuitive and user-friendly interface for accessing and interacting with geospatial data and online mapping services.
4. Ensure Data Quality and Accuracy:
• Verify the accuracy and reliability of geospatial data and ensure compliance with data standards and regulations.

For more information, check out the UN-GGIM’s INTEGRATED GEOSPATIAL INFORMATION FRAMEWORK Guide

Case Examples

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Check out The United Arab Emirates’s spatial data platforms for online services

​

Submit your case here

What

The ability for users to apply or request for Business tax filing with i) information, or ii) full online application at any of the government portal(s).

Why

Enhances efficiency, reduces paperwork, and ensures accurate and timely submissions, thereby simplifying the tax process for businesses and promoting fiscal responsibility within the country.

How?

Indicative steps:

1. Assess Legal and Security Requirements:
1. Ensure the online system complies with data protection laws and implements robust security.
2. Choose an E-Government Platform:
• Select or develop a secure and user-friendly e-government platform handling various tax forms.
3. Collaborate with Tax Authorities:
• Work closely with tax authorities to integrate the online system with their databases.
4. Secure Payment Gateway:
• Integrate a secure payment gateway for businesses to pay taxes and fees online.
5. Automated Notifications:
• Set up automated email notifications to confirm receipt of submitted forms and provide updates.
6. Data Integration and Analysis:
• Integrate the online tax filing system with other government databases.

Case Examples

​

Check out Singapore’s business tax app

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Submit your case here

What

The ability for users to apply or request for transitioning people to retirement with i) information, or ii) full online application at any of the government portal(s). Allows individuals nearing retirement age to access information, resources, and assistance related to retirement planning and benefits entitlements, as well as to submit applications or requests for retirement benefits, pension schemes, or other retirement-related services.

Why

Enhances accessibility, streamline administrative processes, and improve the overall retirement experience for individuals

How?

Indicative steps:

1. Develop Retirement Transition Section:
1. Create a dedicated section on the government portal for retirement transition services.
2. Provide Retirement Information:
• Offer comprehensive information on retirement planning, benefits, and entitlements.
3. Enable Online Applications:
• Implement a user-friendly online application process for retirement benefits or services.
4. Ensure Data Security:
• Implement robust security measures to protect users' personal information and sensitive data.
5. Offer Support Channels:
• Provide online assistance and support for individuals navigating the retirement transition process.

Case Examples

​

Check out Israel’s retirement service page

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Submit your case here

What

Evidence of a section on the national website where online services are listed for HEALTH, EDUCATION, EMPLOYMENT, SOCIAL PROTECTION, ENVIRONMENT, JUSTICE

Why

Enhance accessibility, transparency, and efficiency in accessing critical government services, promoting citizen engagement and empowerment.

How?

Indicative steps:

1. Establish Sector-Specific Sections:
1. Create dedicated sections or links to relevant ministries, on the government portal for each sector, such as health, education, employment, etc.
2. List Available Online Services:
• Compile a comprehensive list of online services offered within each sector, including descriptions and relevant links.
3. Provide Search Functionality:
• Implement a search feature to allow users to easily find specific online services within each sector.
4. Regular Updates:
• Maintain the portal with up-to-date information on available services and ensure links are functional and accurate.

Case Examples

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Check out Estonia’s online health services page

Submit your case here

What

Evidence of users’ ability to find mobile phone (i.e. browser or an app) services for HEALTH, EDUCATION, EMPLOYMENT, SOCIAL PROTECTION, ENVIRONMENT, JUSTICE

Why

Ensures convenient and accessible access to government services, meeting the diverse needs of residents, and promoting digital inclusion and engagement.

How?

Indicative steps:

1. Develop Mobile-Friendly Interface:
1. Design the government portal to be responsive and compatible with mobile browsers, ensuring seamless access to services on smartphones and tablets.
2. Create Mobile Apps:
• Develop dedicated mobile applications for each sector to provide users with convenient access to services through their smartphones.
3. Offer Download Options:
• Provide clear instructions and download links for users to easily access and install the mobile apps.
4. Ensure Security and Privacy:
• Implement robust security measures to protect users' personal information and ensure data privacy when accessing services through mobile devices.
5. Promote Awareness:
• Advertise the availability of mobile services through various communication channels.

Check out the US DGA Guide or IBM’s guide.

Case Examples

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Check out Canada’s mobile application page

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Submit your case here

What

Evidence of users’ ability to receive SMS alerts for services in HEALTH, EDUCATION, EMPLOYMENT, SOCIAL PROTECTION, ENVIRONMENT, JUSTICE

Why

Crucial for ensuring timely notifications, improving accessibility, and enhancing citizen engagement with government services, especially for those with limited internet access or digital literacy

How?

Indicative steps:

1. Implement SMS Notification System:
1. Develop a system that allows users to opt-in to receive SMS alerts for government services in the specified sectors.
2. Integrate with Service Offerings:
• Ensure that the SMS notification system is seamlessly integrated with existing online services in health, education, employment, social protection, environment, and justice sectors.
3. Provide Clear Instructions:
• Offer straightforward instructions on how users can subscribe to SMS alerts for specific services.
4. Ensure Privacy and Security:
• Implement robust data protection measures to safeguard users' personal information and ensure compliance with privacy regulations.
5. Monitor and Improve:
• Continuously monitor the effectiveness of the SMS notification system and gather user feedback.

Case Examples

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Check out Brunei Darussalam’s SMS Exam Results page

​

Submit your case here

What

(#117) Information on available scholarships or other forms of government funding for EDUCATION and (#118) online application for government scholarships and fellowships with i) information, or ii) full online application at any of the government portal(s)

Why

Crucial for promoting accessibility, transparency, and equity in education opportunities.

How?

Indicative steps:

1. Centralize Scholarship Information:
1. Compile comprehensive details about available scholarships and government funding programs for education on the government portal.
2. Develop Online Application System:
• Create an online platform for users to easily access information about scholarships and submit applications electronically.
3. Provide Clear Instructions:
• Offer clear guidelines and instructions for users on how to apply for scholarships and government funding through the portal.
4. Ensure Data Security:
• Implement robust security measures to protect users' personal information and sensitive data.
5. Offer Support Channels:
• Provide online assistance and support to help users navigate the scholarship application process.

Case Examples

​

Check out South Africa’s education funding assistance page

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Submit your case here

What

Service or information for below vulnerable groups with i) information, or ii) full online application at any of the government portal(s). Vulnerable groups: poor (below the poverty line) /persons with disabilities /older persons/immigrants, migrant workers, refugees, and internally displaced persons/women/youth

Why

Ensures equitable access to government support and resources, fostering inclusivity and addressing the specific needs of marginalized populations.

How?

Indicative steps:

1. Identify Vulnerable Groups:
1. Determine the specific needs of each vulnerable group.
2. Develop Tailored Services:
• Create customized services and information resources for each vulnerable group. See here for examples
3. Ensure Accessibility:
• Design the government portal to be accessible to all users, including those with disabilities, by incorporating features such as text-to-speech functionality and adjustable font sizes.
4. Provide Online Application Options:
• Offer online application options for government assistance programs and services.
5. Promote Awareness:
• Implement outreach and awareness campaigns to inform about the available services and resources.

For more info, check out the OECD’s Lithuania guide Delivering for people in vulnerable situations.

Case Examples

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Check out The United Arab Emirates’ online services for women

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​

Submit your case here

What

Information on eligibility and/or procedure for applying for citizenship or residency in any of the government portal(s).

Why

Ensures transparency, facilitates access to legal documentation, and promotes immigrants' integration into society.

How?

Indicative steps:

1. Assess Legal and Security Requirements:
1. Understand the legal framework and security protocols required
2. Choose a Reliable Platform:
• Select a secure and user-friendly online platform for applications.
3. Provide Comprehensive Information:
• Offer detailed information about eligibility criteria, required documents, processing timelines and different types of residency permits.
4. Implement Secure Document Upload:
• Enable a secure document upload feature
5. Integrate Payment Gateway:
• Implement a secure payment gateway to process application fees online.
6. Enable Application Tracking:
• Allow applicants to track the status of their applications through the portal.

Case Examples

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Check out the The United Arab Emirates’s page giving information on acquiring Emirati citizenship

​

Submit your case here

What

Application for receiving an affidavit of criminal record/background clearance with i) information, or ii) full online application at any of the government portal(s)

Why

Streamlines the process, enhances transparency, and facilitates individuals' access to vital legal documentation.

How?

Indicative steps:

1. Develop Online Application System:
1. Create a user-friendly online platform for individuals to apply for a criminal record/background clearance directly through the government portal.
2. Provide Information:
• Offer clear guidance on the eligibility criteria, required documentation, and application process.
3. Ensure Secure Document Submission:
• Implement robust security measures to safeguard sensitive information submitted by applicants.
4. Enable Tracking:
• Allow applicants to track the status of their applications and receive notifications regarding any updates or requests for additional information.
5. Offer Support Channels:
• Provide online assistance and support options for applicants who may require guidance or encounter difficulties during the application process.

Case Examples

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Check out Bahrain’s good conduct application page

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Submit your case here

What

Access to justice information by i) retrieving information, ii) filing (open) online; iii) managing of court cases at any of the government portal(s). Allows individuals to access vital legal resources, initiate legal actions conveniently, and monitor the progress of their cases.

Why

Promotes legal empowerment, and facilitates individuals' participation in the judicial process through convenient online access to legal resources and services

How?

Indicative steps:

1. Establish Online Legal Database:
1. Develop a comprehensive online database containing relevant legal information, court procedures, and case management tools accessible to the public.
2. Implement E-Filing System:
• Introduce an electronic filing system for users to initiate legal actions and submit documents online.
3. Enable Case Tracking:
• Enable users to track the progress of their court cases, receive updates on hearings and judgments, and access relevant documents securely through their user accounts.
4. Provide User Support:
• Offer online assistance and guidance to help users navigate the legal process.
5. Ensure Data Security:
• Implement robust security measures to safeguard sensitive legal information.

Case Examples

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Check out Hungary’s courts portal

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What

Apply or request for benefits due to illness and injury/ child benefits/ disability compensation benefits / maternal or newborn benefits/ unemployment benefits through i) information, or ii) full online application at any of the government portal(s)

Why

Streamlines the process, improves accessibility, and provides timely support to individuals in need of assistance due to illness, injury, disability, maternity, newborn care, or unemployment.

How?

Indicative steps:

1. Develop Online Application Forms:
1. Create user-friendly online forms for each type of benefit application, allowing applicants to provide necessary information and documentation electronically.
2. Provide Clear Instructions:
• Offer detailed instructions guiding applicants through the application process, including eligibility criteria, required documents, and submission procedures.
3. Enable Document Upload:
• Implement a secure document upload feature, allowing applicants to submit supporting documents, such as medical records or identification, alongside their online applications.
4. Offer Application Tracking:
• Enable applicants to track the status of their benefit applications, receive notifications on progress, and access updates or requests for additional information through their user accounts.

Case Examples

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Check out Argentina’s children based benefits page

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Indicator

Description

1. #021 Corruption Reporting

Report corruption by public servants or institutions

2. #033 Calendar on e-participation activities

Calendar or announcements about any upcoming public engagement or e-participation activities

3. #034 Online tools for policy

Online tools to obtain raw (non-deliberative) inputs for policy deliberation

4. #037 Open government data portal

Open government data portal

5. #040 New open datasets requests

Possibility to propose/request new open datasets be made available online

6. #042 Open Government Data events

Information about the organization of competitions/ hackathons/ events around the use of open government data

7. 078 Open Datasets on government expenditures

Open Government dataset(s) on national government expenditures (budget

8. # 092, 105,121,134,163, 174 Government expenditures for 6 sectors

Information on government expenditures (budget) on HEALTH/ EDUCATION/ EMPLOYMENT/ SOCIAL PROTECTION/ ENVIRONMENT/ JUSTICE

9. # 096, 109,125,138,167,178 Online consultations for 6 sectors

Information about upcoming consultations intended to involve people in the past 12 months (HEALTH/ EDUCATION/ EMPLOYMENT/ SOCIAL PROTECTION/ ENVIRONMENT/ JUSTICE)

10. #098, 111,127,140,169,180 Inclusion of voices in decision making in 6 sectors

Information about having held online consultations via forums, polls, questionnaires etc. intended to involve people in the past 12 months (HEALTH/ EDUCATION/ EMPLOYMENT/ SOCIAL PROTECTION/ ENVIRONMENT/ JUSTICE)

11. #099, 112,128,141,170,181 Open government datasets for 6 sectors

Open Government dataset(s) on HEALTH/ EDUCATION/ EMPLOYMENT/ SOCIAL PROTECTION/ENVIRONMENT/ JUSTICE

Indicator

Description

12. #131 Labor laws violation report

Report online a violation of labor laws

13. #193 Participatory budgeting

Availability of feature for participatory budgeting or similar mechanism

14. #302 E-participation portal(s)

E-participation portal(s)

15. #303 Open data license

Open data license for open government datasets

16. #304,305,306,307,308,309 Budget expenditure datasets for 6 sectors

Open Government dataset(s) on budget/expenditure in EDUCATION/ EMPLOYMENT/ ENVIRONMENT/ HEALTH/ JUSTICE /SOCIAL PROTECTION

17. #310 Real time open datasets

Evidence of real time open government dataset(s)

18. #313 Online services for rural areas

Evidence of online government service available to the people living in rural area

19. #323 E-petition

Evidence of e-petition or similar mechanism

20. #324,325,326,327,328, 329 Policy-decision making for vulnerable groups

Evidence that people’s voices were included in the policy decision-making on issues related to vulnerable group in the past 12 months (for immigrants, older people, persons living below poverty line, persons with disabilities, women, youth).

21. # 330,331,332,333,334,335 Online consultations for vulnerable groups

Information on online consultations via forums, polls, questionnaires etc. to involve people among vulnerable groups in the past 12 months (for immigrants, older people, persons living below poverty line, persons with disabilities, women, youth).

What

The ability for users to report corruption by public servants or institutions on the national government portal. Either via a dedicated platform or mechanism for individuals to confidentially submit allegations or instances of corruption they have encountered

Why

Empowers people to hold government officials and institutions accountable, fosters transparency and integrity in governance, and contributes to the overall efforts to combat corruption within the public sector.

How?

Indicative steps:

• Develop a Reporting Mechanism:
• Create a dedicated online form or portal section specifically for reporting instances of corruption by public servants or institutions.
• Ensure Anonymity and Confidentiality:
• Implement measures to protect the identity of individuals making reports.
• Provide Clear Instructions:
• Offer guidance on how to complete the reporting form, including details on the types of corruption that can be reported, relevant evidence or documentation to include, and the submission process.
• Establish Investigation Procedures:
• Define protocols for handling and investigating corruption reports.
• Communicate Follow-up Actions:
• Keep users informed about the progress of their reports, provide updates on any investigations or disciplinary actions taken against implicated parties.

For more information, check out the OECD’s Public Integrity Handbook

Case Examples

Check out Bolivia’s online corruption reporting service

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What

The provision of information about any upcoming e-participation activities. E-participation initiatives are initiatives offered to engage people in discussions, decision-making and policy-making. These can be identified through announcement(s), a calendar, of upcoming online consultation, voting forums, surveys, polls, etc.

Why

Keeps people informed and engaged in decision-making, fostering transparency, inclusivity, and active civic involvement in shaping national policies and initiatives.

How?

Indicative steps:

1. Centralized Platform:
1. Create a dedicated section on the national website for e-participation or a separate portal.
2. Clear Announcements:
• Provide clear and concise announcements about upcoming e-participation activities.
3. Interactive Calendar:
• Maintain an interactive calendar displaying all scheduled e-participation events.
4. Various Participation Tools:
• State what tools can be used for e-participation, online forums, voting platforms, surveys, or polls.
5. Regular Updates:
• Keep the e-participation section or website updated.
6. Promotion and Outreach:
• Actively promote upcoming e-participation events.

Check out OECD’s guide or the UNIDO

Case Examples

Check out New Zealand’s calendar for online consultations

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What

The provision of online tools available on the any government portal(s) to collect public opinion from people to inform policy deliberation processes. Possible tools include online fora, social media, online polls, online voting tools, online petition tools, chats, blogs.

Why

These tools facilitate active participation, ensuring diverse perspectives inform policy deliberations, fostering democratic governance and inclusive decision-making processes.

How?

Indicative steps:

1. Select Online Forums:
1. Host dedicated forums where people can discuss specific topics.
2. Social Media Platforms:
• Utilize social media channels to conduct polls and surveys.
3. Online Polls:
• Simple and quick, online polls on the government website can gauge public sentiment on various issues.
4. Online Voting Tools:
• Implement secure online voting systems for non-binding national decisions.
5. Online Petition Tools:
• Allow people to create and sign petitions online.

Check out UN DESA’ paper on E-participation or the OECD’s

Case Examples

Check out Slovenia’s proposals for regulations page

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What

The provision of an open government data portal, on a national level portal or at any other government/ministry websites including Statistics offices. Open Data Portal means a sub-website within the Government Website, where Government datasets are made available to the public in machine readable format.

Why

Crucial for promoting transparency, empowering individuals, and fostering innovation by providing easy access to valuable government datasets in a machine-readable format.

How?

Indicative steps:

• Establish a Dedicated Portal:
• Create a separate section within the national government portal specifically or a dedicated government portal for hosting open government data.
• Identify Relevant Datasets:
• Determine which government datasets are suitable for publication on the open data portal.
• Ensure Data Accessibility:
• Publish datasets in machine-readable formats such as CSV, JSON, or XML to enable easy access.
• Provide Metadata and Documentation:
• Accompany each dataset with comprehensive metadata and documentation, including descriptions, data dictionaries, and usage guidelines to enhance understanding and usability.
• Implement Regular Updates:
• Commit to regularly updating and expanding the open data portal with new datasets and revisions.

Check out UNDP’s Open Government Data Policies and Practices with select country cases guide

Case Examples

Check out Estonia’s open data portal

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What

The ability for users to request new open datasets be made available online either on the data portal or elsewhere in government websites.

Why

Essential for fostering collaboration between the government and individuals, promoting transparency, and ensuring that available data aligns with the needs and interests of the public.

How?

Indicative steps:

• Establish a Request Submission Mechanism:
• Implement a dedicated online form or portal section where users can submit requests for open datasets.
• Define Submission Guidelines:
• Provide clear instructions on how users should submit their dataset requests.
• Streamline Review and Approval Process:
• Develop a standardized procedure for reviewing and approving dataset requests, involving relevant government departments or agencies to assess feasibility and relevance.
• Communicate Progress and Outcomes:
• Keep users informed about the status of their dataset requests, including updates on the review process, approvals, and timelines for dataset publication.
• Act on User Feedback:
• Consider user feedback and requests as valuable input for prioritizing dataset releases and improving the overall openness and accessibility of government data.

Check out UNDP’s Open Government Data Policies and Practices with select country cases guide

Case Examples

Check out Israel’s page for new open datasets requests

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What

Information about the organization of competitions/hackathons/events around the use of open government data. This includes those that may not be organized, but are promoted/encouraged, etc. by the government, e.g. technology parks.

Why

Crucial for fostering innovation, collaboration, and engagement within the country, while promoting transparency and leveraging technology for social and economic development.

How?

Indicative steps:

• Create a Dedicated Section:
• Establish a specific section within the national government portal to showcase information about competitions, hackathons, and events related to open government data.
• Promote Collaboration:
• Collaborate with relevant stakeholders such as technology parks, universities, and innovation hubs to organize or promote these events.
• Provide Event Details:
• Include comprehensive details about upcoming competitions, hackathons, and events, including dates, themes, objectives, and registration information.
• Facilitate Participation:
• Offer easy access to resources, tools, and datasets relevant to the events to encourage participation and innovation.

Check out UNDP’s Open Government Data Policies and Practices with select country cases guide

Case Examples

Check out Singapore’s opportunities around open government data

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What

Provision of open datasets related to national expenditures (budget) in PDF or Word (machine non-readable), or in open format (machine-readable) at any of the government portal(s).

Why

Crucial for transparency, enabling residents to access vital financial data and policy documents easily, fostering accountability, and promoting an informed and engaged community.

How?

Indicative steps:

1. Select Centralize Information:
1. Create a dedicated section on the national website to house budgetary information and policy docs.
2. Organize the content into clear categories such as annual budgets, financial reports, policy documents.
2. Regularly Update Content:
• Keep the online repository up-to-date with the latest budgetary allocations, financial reports, and policy changes.
3. Interactive Data Visualization:
• Utilize interactive charts, graphs, and infographics to visually represent budgetary data.
4. Feedback Mechanism:
• Integrate a feedback system where residents can ask questions or request additional information.
5. Promote Transparency:
• Clearly outline the country’s financial priorities, expenditure breakdowns, and policy.
• Include narratives and visualizations to explain how taxpayer funds are allocated and utilized.

Case Examples

Check out Chile’s open data on government expenditures

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What

information on government expenditures (budget) on HEALTH/ EDUCATION/ EMPLOYMENT/ SOCIAL PROTECTION/ ENVIRONMENT/ JUSTICE. If the Ministry does not offer this, can be shown on general government expenditures.

Why

Crucial for transparency, enabling residents to access vital financial data and policy documents easily, fostering accountability, and promoting an informed and engaged community.

How?

Indicative steps:

• Establish Dedicated Budget Sections:
• Create separate sections within the government portal for each sector (health, education, employment, social protection, environment, justice) to provide detailed information on government expenditures.
• Ensure Transparency:
• Publish comprehensive breakdowns of government expenditures, including allocations, spending categories, and beneficiaries, to promote transparency and accountability.
• Offer User-Friendly Navigation:
• Design the portal interface for easy navigation, allowing users to access expenditure data quickly.
• Provide Contextual Information:
• Accompany expenditure data with contextual information such as budgetary priorities, funding sources, and performance metrics to enhance understanding.
• Regular Updates:
• Commit to regularly updating expenditure information

Case Examples

Check out The United States budget expenditures page for their Environmental Protection Agency

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What

Information based on announcements have been issued about upcoming consultations intended to involve people in the past 12 months (HEALTH/ EDUCATION/ EMPLOYMENT/ SOCIAL PROTECTION/ ENVIRONMENT/ JUSTICE)

Why

Crucial for promoting civic engagement, transparency, and participation in decision-making processes related to critical sectors such as health, education, employment, social protection, environment, and justice.

How?

Indicative steps:

• Establish a Consultation Calendar:
• Create a dedicated section on the government portal to display an interactive calendar highlighting upcoming consultations in various sectors.
• Provide Detailed Information:
• Include comprehensive details about each consultation, such as purpose, topics to be discussed, date, time, location, and how individuals can participate.
• Enable Online Participation:
• Offer online registration and participation options for consultations
• Promote Engagement:
• Utilize various communication channels, including social media, email newsletters, and press releases, to actively promote upcoming consultations and encourage citizen participation.
• Collect Feedback:
• Provide mechanisms for collecting feedback and input from participants during and after consultations.

Case Examples

Check out the United Kingdom of Great Britain and Northern Ireland’s online consultation hub for education

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What

Information about having held online consultations via forums, polls, questionnaires etc. intended to involve people in the past 12 months (HEALTH/ EDUCATION/ EMPLOYMENT/ SOCIAL PROTECTION/ ENVIRONMENT/ JUSTICE). Looks to determine if the input of the people was actually used for policy decision making.

Why

Crucial for fostering transparency and accountability, allowing people to assess if their input contributed to policy decision-making processes in key areas: health, education, employment, social protection, environment, and justice.

How?

Indicative steps:

• Create a Dedicated Section:
• Develop a dedicated section on the government portal to showcase information about past online consultations, organized by sector.
• Provide Detailed Reports:
• Offer detailed reports summarizing the outcomes of each online consultation, including key findings, participant feedback, and how the input influenced policy decisions.
• Foster Accountability:
• Demonstrate the government's commitment to accountability by openly sharing how citizen input from online consultations has been utilized in policy-making processes.
• Encourage Engagement:
• Encourage ongoing citizen engagement by actively promoting the availability of consultation reports and encouraging feedback on the outcomes.

Case Examples

Check out Iceland’s consultation portal with information on completed consultation results

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What

Provision of Open Government dataset(s) on HEALTH/ EDUCATION/ EMPLOYMENT/ SOCIAL PROTECTION/ENVIRONMENT/ JUSTICE in either i) Not machine-readable (PDF, scanned files etc.) or ii) Machine-readable (CSV, JSON, XML etc.)

Why

Essential for promoting transparency and enabling data-driven decision-making by providing access to information in both machine-readable and non-machine-readable formats.

How?

Indicative steps:

• Identify Relevant Datasets:
• Determine which datasets related to health, education, employment, social protection, environment, and justice are crucial for public access and decision-making.
• Convert to Machine-Readable Formats:
• Convert non-machine-readable datasets, such as PDFs or scanned files, into machine-readable formats like CSV, JSON, or XML for enhanced accessibility and usability.
• Develop Data Repository:
• Establish a centralized data repository within the government portal to host and manage the open government datasets.
• Ensure Data Integrity:
• Implement measures to ensure the accuracy, completeness, and security of the datasets.
• Promote Accessibility:
• Facilitate easy access to the datasets by organizing them logically, and offering clear instructions.

Case Examples

Check out Kazakhstan's open government datasets filterable per section

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What

Governments are encouraged to maintain a safe, secure, and inclusive work environment for all groups, including migrants, women, youth, and people of disabilities. Evidence on a government website emphasizing decent work and inclusive work environment, and of gathering information, complaint process, and investigation procedures

Why

Ensures transparency and accountability in promoting decent work conditions and addressing grievances effectively for all demographics, including migrants, women, youth, and people with disabilities.

How?

Indicative steps:

• Establish a Dedicated Section:
• Create a distinct section on the government portal specifically addressing workplace safety and inclusivity.
• Provide Legal and Procedural Information:
• Offer detailed information on relevant laws, policies, and procedures governing workplace grievances and inclusivity measures.
• Offer Training and Awareness Resources:
• Include resources like training and awareness campaigns to promote diversity, inclusion in the workplace.
• Implement Feedback Mechanisms:
• Set up feedback mechanism allowing users to submit complaints or provide feedback on workplace issues.
• Regular Updates and Reporting:
• Ensure regular updates on the portal with statistics, reports, and initiatives highlighting efforts toward maintaining a safe and inclusive work environment.

For more info, check out ILO’s International Labour Standards on Employment security

Case Examples

Check out the United States’ portal for labor laws reporting

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What

The provision of participation possibility to the user regarding participatory budgeting or similar mechanism. Many countries around the world are starting to engage the people in the discussion of the country’s budget, known as "participatory budgeting".

Why

Empowers people to engage in crucial discussions about the country’s financial allocations, fostering transparency, democratic decision-making, and people-driven development.

How?

Indicative steps:

1. User-Friendly Interface:
1. Design an intuitive online platform where people can easily access budget-related documents.
2. Transparency:
1. Display the current budget, financial reports, and any proposed projects or initiatives.
3. Engagement through Social Media:
1. Integrate social media platforms to create awareness about participatory budgeting events.
4. Online Surveys and Feedback Forms:
1. Use online surveys and feedback forms to gather opinions and suggestions from people.
5. Clear Timelines:
1. Publish clear timelines for the participatory budgeting process.
6. Regular Updates:
1. Keep the website updated with progress reports, outcomes of participatory budgeting initiatives..

Check out People Powered’s guide or Democratic Society’s

Case Examples

Check out Mauritius Pre Budget Consultation mechanism

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What

The provision of a dedicated e-participation portal available on any government website. This portal serves as a centralized hub where individuals can access information about ongoing consultations, provide feedback on policies and initiatives, participate in surveys or polls, and submit suggestions or ideas directly to government officials.

Why

Promotes transparency, accountability, and democratic governance by direct citizen involvement in public affairs.

How?

Indicative steps:

1. Establishment of a dedicated portal:
1. Create a separate section within the government website specifically designated for e-participation.
2. Interactive features:
• Integrate interactive features such as discussion forums, polls, surveys, and suggestion boxes to encourage citizen engagement.
3. Accessible information:
• Ensure that the portal provides clear and comprehensive information about ongoing consultations, policies, and initiatives open for public input.
4. Notification system:
• Implement a system to alert users about new consultations, updates, and opportunities for engagement.
5. Feedback mechanisms:
• Develop mechanisms for people to provide feedback, suggestions, and comments on proposed policies and initiatives directly through the portal.

For more info, check UN DESA’s 2020 UN E-Government Survey, Chapter 5 on e-participation

Case Examples

Check out Spain’s dedicated e-participation portal

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What

Evidence of information related to open data license on a national portal. A legal framework or agreement that governs the terms and conditions under which data can be accessed, used, and distributed. It outlines the rights and responsibilities of both data providers and users regarding the sharing and reuse of data.

Why

Crucial in promoting transparency, accountability, and innovation by facilitating the free flow of data while ensuring legal clarity and protection for all parties involved.

How?

Indicative Steps:

1. Select Appropriate License:
1. Choose a widely recognized open data license e.g. Creative Commons licenses or Open Data Commons.
2. Clearly Display License:
• Clearly display the chosen open data license alongside the datasets to inform users of their rights and obligations.
3. Provide License Details:
• Include detailed information about the terms and conditions of the open data license, such as permitted uses, attribution requirements, and any restrictions.
4. Offer License Options:
• Offer users the flexibility to select from different open data licenses based on their preferences and uses.
5. Ensure Compliance:
• Regularly review and update datasets to ensure they comply with the chosen open data license.

Check out UNDP’s Open Government Data Policies and Practices with select country cases guide

Case Examples

Check out Estonia’s open data license page

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What

Evidence of Open Government dataset(s) on budget/expenditure in EDUCATION/ EMPLOYMENT/ ENVIRONMENT/ HEALTH/ JUSTICE /SOCIAL PROTECTION, either i) Not machine-readable (PDF, scanned files etc.) or ii) Machine-readable (CSV, JSON, XML etc.)

Why

Vital in fostering transparency, accountability, & informed decision-making with the national governance framework.

How?

Indicative Steps:

• Identify relevant datasets:
• Determine the specific budget and expenditure data relevant to each sector.
• Ensure accessibility:
• Make sure the datasets are accessible to the public via the government portal.
• Choose appropriate formats:
• Provide the data in both machine-readable and non-machine-readable formats to cater to different user needs.
• Regular updates:
• Ensure that the datasets are regularly updated to maintain accuracy and relevance.

Case Examples

Check out Finland’s budget datasets for education, culture and science

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What

Evidence of real time open government dataset(s) in i) non-machine-readable (PDF, scanned files etc.) or ii) machine-readable (CSV, JSON, XML etc.). These datasets offer users timely insights into various aspects of government operations, policies, and services.

Why

Enables transparency, accountability, and informed decision-making by allowing stakeholders to access and analyze relevant data in formats suitable for their needs.

How?

Indicative Steps:

• Establish Data Governance Framework:
• Develop policies and procedures for managing real-time open government datasets.
• Implement Data Integration Tools:
• Utilize software tools and platforms to aggregate and integrate real-time data from various government sources into a centralized repository.
• Ensure Data Accessibility:
• Design user-friendly interfaces and access points on government portals to enable easy retrieval and exploration of real-time datasets by the public.
• Provide Data Documentation:
• Publish metadata and documentation alongside datasets to enhance understanding of data.
• Promote Data Transparency:
• Regularly update and maintain real-time datasets to ensure accuracy, reliability, and relevance.

Case Examples

Check out Estonia’s real time open government datasets

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What

Evidence of online government service available to the people living in rural area with i) information, or ii) full online application at any of the government portal(s). Involves ensuring that people in rural communities have access to essential government services through digital platforms such as applying for permits, licenses, or benefits, accessing healthcare information, or participating in government programs

Why

Ensures equitable access to government services for rural residents, promoting inclusivity and bridging the urban-rural digital divide.

How?

Indicative Steps:

• Identify Services:
• Determine essential government services needed by rural residents.
• Develop Processes:
• Create user-friendly online application processes for identified services.
• Provide Information:
• Ensure availability of information tailored to rural areas on government services.
• Test Accessibility:
• Verify functionality and accessibility of online services in rural settings.
• Promote Awareness:
• Conduct targeted outreach campaigns in rural communities to raise awareness of online services.

For more info, check out OECD’s Guide on Implementing the Rural Well-being Policy Framework

Case Examples

Check out Japan’s Join portal linking rural areas with city services

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What

Evidence of e-petition or similar mechanism providing users with the opportunity to submit petitions, grievances, or requests for action electronically. These platforms allow people to voice their concerns, propose changes, or advocate for specific policies or initiatives directly to the government.

Why

Promotes citizen engagement, transparency, and accountability by facilitating direct communication between the government and its constituents in a digital environment.

How?

Indicative Steps:

1. Designing User-Friendly Interface:
1. Create an accessible and intuitive platform for submitting petitions.
2. Implementing Verification Measures:
• Establish robust procedures to verify the authenticity of petitions and petitioners.
3. Setting Clear Guidelines:
• Define eligibility criteria and formatting standards for submitting petitions.
4. Promoting Transparency:
• Ensure public visibility of submitted petitions to encourage community engagement.
5. Structuring Review Process:
• Develop a structured process for reviewing and responding to petitions, including acknowledgment and feedback timelines.

Check out UN DESA’ paper on E-participation or the OECD’s

Case Examples

Check out Germany’s dedicated e-petition portal

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What

Evidence that people's voices were included, i.e. if their input was actually used in the policy decision-making on issues related to the following vulnerable groups (in the past 12 months), for immigrants, older people, persons living below poverty line, persons with disabilities, women, youth.

Why

Vital for transparency and accountability, ensuring that government actions reflect the needs and perspectives of immigrants, older people, individuals living below the poverty line, persons with disabilities, women, and youth.

How?

Indicative Steps:

1. Establish Dedicated Online Platforms:
1. Create specific sections or portals on the government website for each vulnerable group.
2. Ensure Transparency:
• Publish summaries of consultations and highlight how input from vulnerable groups influenced policy decisions.
3. Provide Accessible Channels:
• Offer various channels for submitting feedback, including online surveys, forums, and email.
4. Regular Progress Updates:
• Update the portal regularly with progress reports on policy changes driven by public feedback from vulnerable groups.

For more info, check out the OECD’s Lithuania guide Delivering for people in vulnerable situations.

Case Examples

Check out Denmark’s hearing portals filterable by issue

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What

Information on online consultations via forums, polls, questionnaires etc. to involve people among vulnerable groups in the past 12 months (for immigrants, older people, persons living below poverty line, persons with disabilities, women, youth), i.e. if actual consultations were held.

Why

Ensures transparency and accountability, indicating whether meaningful engagement occurred in policy discussions affecting these communities.

How?

Indicative Steps:

• Establish Dedicated Consultation Section:
• Create a dedicated section on the portal specifically for online consultations targeting vulnerable groups.
• Promote Accessibility:
• Ensure that the consultation platform is accessible to all vulnerable groups, e.g. those with disabilities, providing options for various languages, easy navigation, and compatibility with assistive technologies.
• Engage National Partners:
• Collaborate with national organizations and advocacy groups representing vulnerable populations to promote awareness of online consultations and encourage participation.
• Provide Feedback Mechanism:
• Implement a feedback mechanism on the government portal where participants can provide input
• Publicize Results:
• After the consultations, publish a summary of the feedback received and actions taken in response.

Case Examples

Check out Germany’s online petitions for migrant groups

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Indicator

Description

1.#002 Government portal ease of finding

Government portal(s) can be found on the first results page of any search engine typically used in that country

2. #004 Advanced search options

Advanced search options that allow users to run custom searches with specific text, indicate unwanted words, specify date ranges, language options, etc.

3. #005 Sitemap/Index

A sitemap or index with a list of all the available pages within the website accessible to users.

4.#008 Contact details

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Evidence of a “contact us” feature (e.g. phone numbers, email addresses, physical addresses, and sometimes online forms)

5. #022-024 Accessibility by citizens/businesses to own data

The ability for users to access their own data ( government has on record).