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GL Call

Text messaging

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When it’s OK to text supporters

  • When it’s relevant to CCL’s work
  • When we have received explicit permission

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What humans expect from text

  • A meeting reminder.
  • An action to take now.
  • Extremely important news which is usually coupled with an action.

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What humans don’t like

  • A second or third meeting reminder.
  • Register for a conference or an announcement that’s not immediate.

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Explicit permission

When joining

After joining

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Exporting a list of opt-ins

  • Group leaders and chapter admins can download a list of users who have opted-in.
  • Column Z in the chapter roster.

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Opting out

Situation

  • User replies with a keyword like “STOP” or “UNSUBSCRIBE”
  • User replies with a message like “please stop texting me.”

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Expectation

  • No more messages, not even a confirmation.

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You

  • Send email to membership@citizensclimate.org include user’s phone number.

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