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GREETING STANDARD

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OBJECTIVE

  • To implement Archipelago’s standard of greeting to all Archipelago International properties.
  • To extend the standard greeting to both guests and colleagues.

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We greet the guest with ‘The Sanskrit - Namaste’ gesture by standing upright, hands pressed together, palms touching and fingers pointing upwards, thumbs close to the chest

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  • We always greet the guest by name with a friendly smile & eye contact
  • We offer assistance without being asked
  • We always recognize our loyal guest

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USING GUEST NAME

  • We use the guests name when known.

Good morning, Mr. Chung!

Enjoy your dinner, Ms. Denise.

  • We offer assistance without being asked.

Would you like me to call a taxi for you, Ms. Jenny?

Let me help you with the bags, Mrs. Brown

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Terima Kasih

Tarimo Kasi

Hatur Nuhun

Mauliate

Suksema

Matur Nuwun

Tarima Kasih

Amanai

Tampi Asih

Salamat�Makase

Thank You

شكرا

Gracias

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