1 of 22

KM World Conference | November 9, 2022

Making Digital Communities�of Practice Work

Photo by Daljit Singh

2 of 22

Reena Nadler

Collaborating, Learning & Adapting Community of Practice (CoP), USAID

Michael Weinraub

Knowledge Management & Learning Specialist at Bixal

USAID-funded KDLT Activity

(Feed the Future Knowledge, Data, Learning, and Training)

Hosts

3 of 22

What do you call a community of 700 staff at USAID who support each other to improve the way we work and achieve our mission?

The CLA (Collaborating, Learning, Adapting) Community of Practice!

4 of 22

Today’s Flow

Welcome—Reena and Michael set the stage

Celebrity Interviews: The hippo and the bird—Sharing what works in a USAID community of practice

1-2-4-All—Using another Liberating Structure to socialize what’s working in your system

Opportunities to connect—An invitation to continue the conversation

5 of 22

Photo by Root Capital

Celebrity Interview

LIBERATING STRUCTURES

Including and Unleashing Everyone

Turn a one-sided presentation into a dynamic, open-ended conversation.��The structure can help to surface questions and ideas that are challenging to raise as a single speaker.

6 of 22

RFS

The U.S. Agency for International Development (USAID) leads the U.S. Government's international development and disaster assistance through partnerships and investments that save lives, reduce poverty, strengthen democratic governance, and help people emerge from humanitarian crises and progress beyond assistance.

7 of 22

Collaborating, Learning, and Adapting

Collaborating: Are we collaborating with the right partners at the right time to promote synergy over stove-piping?

Learning: Are we asking the most important questions and finding answers that are relevant to decision making?

Adapting: Are we using the information that we gather through collaboration and learning activities to make better decisions and make adjustments as necessary?

+ Enabling Conditions: Are we working in an organizational environment that supports our collaborating, learning, and adapting efforts?

8 of 22

The CLA Framework

Left side:Speaks to our�programming approaches

Right side:Speaks to our culture, mindsets, and business processes

9 of 22

Feed the Future Knowledge, Data, Learning, and Training (KDLT)

  • Feed the Future is the U.S. government’s global hunger and food security initiative.
  • KDLT was designed by the Bureau for Resilience and Food Security to support the use of evidence and learning in the Feed the Future Initiative and other relevant programming at USAID.
  • KDLT is a five-year consortium activity led by Bixal as the prime, with TRG and Q2 Impact (2019–2024).

10 of 22

Photo by Clement Tardif, �Feed the Future Senegal

Member of the CoP

CLA Community

of Practice

11 of 22

Michael Weinraub <mweinraub@usaid.gov>

Jana R. and I were doing what we do most morningsdebate the value of GANTT chartswhen she suggested I bring this question to the CoP, so here goes:

What elements do you like to include in a project plan for the implementation team and client? What format(s) do you like to include?

And most importantly, do you have any examples?

Wishing you all good things,

Michael

Nov 16, 2021, 12:00 PM

12 of 22

Michael Weinraub <mweinraub@usaid.gov>

Thanks so much, Roy, Heather, and Shannon!

Thinking about this reminds me why I'm such a big fan of writing activities like 5&5&5 in team meetings. It helps to elicit current challenges from group members. Once those areas of concern, interest, or need are out on the table, it's easier and more pleasurable to share ideas and resources with each other.

If anyone would like to learn more about 5&5&5 or attend a mini-workshop let me know.

MW

Nov 18, 2021, 3:44 PM

13 of 22

Michael Weinraub <mweinraub@usaid.gov>

So glad to see so much interest in embedding social writing into our work. If you're interested in a 1-hr workshop on 5&5&5, share your preferences regarding possible dates and times in this spreadsheet. Around Wednesday of next week I'll pick a date that seems to work for most folks.

I'll send an agenda as we get closer, but I would expect to give a bit of background then facilitate an authentic 5&5&5 activity. Then we can dissect what happened and share implementation ideas for 5&5&5 and other writing tools for our specific USAID context.

MW

Nov 19, 2021, 2:40 PM

14 of 22

Activity: 5x5

What is 5x5?

5x5 is a generative knowledge-building activity to build connections and prompt collaboration on a team. It doesn’t require “homework” or formal preparation but does encourage thinking strategically about what to share and request.

How does it work?

It’s a 15-minute activity5 and 5 and 5. For the first five minutes, participants write one or two important things they are working on, or a request for input. Then, they take five minutes to read and respond to other participants’ contributions. The final five minutes is reserved for open discussion, to talk about any of the ideas expressed earlier, or to make other connections.

15 of 22

Michael: What makes the CLA CoP work?

RFS

  • Confidence someone will respond
  • Based on authentic needs and interests
  • A culture of support for contributors
  • Technical infrastructure and good UX

16 of 22

Reena: What makes the CLA CoP work?

RFS

  • Active facilitation, modeling the behavior we want to see
  • Moved onto the platform with lowest barrier to entry
  • Consistently set an informal tone, modeling vulnerability
  • Putting members in the driver’s seat—while offering structure�and support
  • Being clear on goals but iterative/adaptive on how to get there
  • Ensuring quick decision making/governance—respond in the moment to new ideas and opportunities

17 of 22

Photo by Root Capital

1-2-4-All

Immediately include everyone regardless of how large the group is through brief independent and collaborative cycles. You can generate better ideas and tap the know-how and imagination that is distributed widely in places not known in advance. Open, generative conversation unfolds.

LIBERATING STRUCTURES

Including and Unleashing Everyone

18 of 22

Prompts and questions:

Take a minute to think or write about what you might share with a partner.

  • Talk about a time when a member of your community of practice sparked amazing collaborative learning experience.
  • How can we (as members or facilitators) build trust within our communities?
  • What questions or observations do you have about what Reena and Michael shared?

Get up and find a partner. Share your response to the questions. See where the conversation goes. Consider commonalities and differences.

Join together with another pair. Look for patterns or interesting connections. What should be shared with the whole group?

Share what was meaningful with the whole group. Share something meaningful that you heard or reflected on during your interactions.

1

2

4

All

19 of 22

What was the most interesting thing you learned or heard during this session?

What’s something that you could do now to build or improve your own community?

Sentence starter: Something that I’m struggling with now is . . .

Scan here to view the Quick Write Document or go to the following link

https://bit.ly/3tbGGUu

WRITE TO REFLECT AND SPUR ACTION

1

2

3

20 of 22

Reena Nadler

rnadler@usaid.gov

Michael Weinraub

michael.weinraub@bixal.com

Contact Us

21 of 22

Thank You

22 of 22