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Promoting Professional Behaviour

Enhance your

high EQ behaviour

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IQ vs EQ

  • Research shows that IQ can help you be successful in 20% of your life.

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  • The rest of your success (80%) depends on your level of EQ.

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  • The good news is that EQ skills can be learnt!

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EQ has four areas:

  • Self-awareness: Know your own emotions
  • Social awareness: Recognise and understand other’s emotions
  • Self-management: Manage own emotions and motivate self
  • Social management: Manage relationships and other’s emotions

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High and Low EQ behaviours

High EQ

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use humour manage own impulses positive optimistic clear on goals

genuine share power empathy role models mentor coach cooperative manage conflict non defensive communicates constructively and effectively anything is negotiable

Low EQ

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Avoids conflict critical of others wants to be liked dependent rules most important negative overreacting catastrophising gets offended easily gossip blames others controlling

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Triggers – what pushes you below the line?

Some triggers can be:

  • Not enough sleep
  • Not enough down time
  • rejection.
  • betrayal
  • unjust treatment
  • challenged beliefs
  • helplessness or loss of control
  • being excluded or ignored
  • disapproval or criticism
  • feeling unwanted or unneeded

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  • What are your triggers?

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Language to help us choose our behaviour

Empowered Be a Victor to get Results

Language:

…I choose

Ownership … I prefer

Accountability … I will

Responsibility … I can

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Disempowered Have reasons to be a Victim �Language:

Blame ….I have to

Excuses ….I can’t

Denial ….I must

Sense of entitlement ….If only