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Chromebook Won’t Turn On

Cause: Battery is dead or device is not responding.

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Solution:

• Ensure the device is charged; plug it in and wait 5-10 minutes.
• Ensure the charging indicator light is on. Red means no charge, amber means partial charge.
• Press and hold the power button and refresh button for 10 seconds, then release and press power again.
• Check if the charger is connected to a working outlet.

Chromebook is Running Slow

Cause: Too many tabs or apps are open, or memory is full.

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Solution:

• Close unnecessary tabs and apps.
• Restart the Chromebook.
• Clear browsing data: Go to Settings > Privacy and Security > Clear Browsing Data.
• Clear cache and cookies: Select 'Cookies and other site data' and 'Cached images and files' and then select the time range 'for all time'.

Can’t Connect to Wi-Fi

Cause: Wifi signal is weak, or network settings are incorrect.

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Solution:

• Check if Wifi is turned on: Click the bottom right corner > Wi-Fi icon.
• Disconnect and reconnect to the Wi-Fi network.
• Restart the router; try again.

Apps or Websites Not Working

Cause: App or browser issue, or Chromebook needs updates.

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Solution:

• Refresh the page by pressing Ctrl + R.
• Check for updates: Settings > About Chrome OS > Check for Updates.
• Clear cache and cookies: Go to Settings > Privacy and Security > Clear Browsing Data, then select 'Cookies and other site data' and 'Cached images and files' and then select 'for all time'.

Keyboard or Touchpad Not Responding

Cause: System glitch or hardware issue.

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Solution:

• Restart the Chromebook.
• For touchpad issues: Use an external mouse temporarily.
• Ensure no dirt or debris is blocking the keys or trackpad.

Chromebook Keeps Logging Out

Cause: Device policy or software issue.

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Solution:

• Ensure you’re using the correct login credentials. Have someone else look at it with you.
• Restart the Chromebook.
• Contact your teacher.

Audio or Microphone Issues

Cause: Volume settings or external device issues.

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Solution:

• Check volume: Bottom right corner > Audio settings.
• Test the microphone in a different app.
• If using headphones, ensure they are fully plugged in.

Camera Not Working

Cause: App permissions or software issue.

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Solution:

• Check camera permissions: Settings > Privacy and Security > Site Settings > Camera.
• Restart the Chromebook.
• Test the camera in a different app.

Won’t Charge

Cause: Charger or battery issue.

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Solution:

• Check that the charging cable is securely connected.
• Ensure the charging indicator light is on. Red means no charge, amber means partial charge.
• Test with a different charger if available.
• Look for visible damage to the charging port.

'Aw, Snap!' Error Message

Cause: Page crashes due to memory issues.

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Solution:

• Close unused tabs or apps.
• Refresh the page or restart the device.
• Set Time Range to All Time
• Clear cache and cookies: Go to Settings > Privacy and Security > Clear Browsing Data, then select 'Cookies and other site data' and 'Cached images and files.'

Random Shutdowns

Cause: Overheating or battery issue.

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Solution:

• Ensure proper ventilation; keep the Chromebook on a flat surface.
• Restart and check for updates.

Error Logging into Google Account

Cause: Incorrect password, school account restrictions, or "account info cannot be verified"

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Solution:

• Double check login credentials.
• You may have to remove the account.
• Go to "add person" in the bottom left corner and enter all login information again
• Confirm with the teacher if the account is locked.

Common Issues with Edpuzzle

Videos not loading or won’t play

Solutions:

• Close all unnecessary tabs.
• Clear your cache and cookies.
• Check your internet connection.

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Assignments not showing

Solutions:

• Ensure that the student is logged in to the correct account.
• Verify with the teacher that the student is in the correct class. Sometimes teachers need to re-sync their Edpuzzle and Google Classroom classes.

Zscaler Issues

Cause: Not logged in to zscaler (filters websites and blocks harmful content)

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Solution: Make sure you

are leaving out the s. in

the email address.

Zscaler login is student username@tcsnc.org (without the s.)

• Example:
• normal login 21lbowers@s.tcsnc.org
• Zscaler login 21lbowers@tcsnc.org

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Make sure password is typed in correctly.

Anything Else?

Make sure to always contact your child's teacher for other problems/solutions!