Developing Soft Skills for middle aged trainees in the hospitality sector.
Dr. Georgios Triantafyllou
Dpt. of Business Administration & Tourism - HMU
Obstacles, Stereotypes, Flexibility
HMU – Chania, Friday 30th September 2022
Soft skills are personal attributes. �They’re characterized by the way you interact and work with other people. �They combine people skills, emotional skills, social skills, communication skills and personal character traits. �They’re very hard to teach �and very hard to evaluate.�
Ultimately, soft skills can be condensed �into seven broad categories. � �What Are the 7 Soft Skills?� �
1. Communication
2. Problem-solving
3. Leadership
4. Teamwork
5. Adaptability
6. Emotional intelligence
7. Work ethic
Step 1��The profile of the trainee
A virgin field to inspire
The profile of the audience
First gain their trust and then focus on the knowledge sector
What makes middle aged trainees
in the hospitality sector to differ
1. Come at their own will
2. Will question you all the time
3. They know anything
4. Multi cultural experiences
5. Get into mischief - recalling old times
6. Political views, eager to express
7. Distract the lecture’s orientation
Step 2��Stimulate their senses
Step 3��Make them feel proud of themselves
Step 4��Do NOT reject their knowledge or opinion
Step 5��Make the team decide if an opinion is correct or not (instead of you)
Step 6��Create a puzzle of knowledge
Step 7��Give them authority – roles
Step 8��Control the orientation of your ship
Step 9��Avoid political arguments
Step 10��Locate your ally
*Carl Rogers 1983 – Principles of adult training
Step 11��Locate the rebel
*Carl Rogers 1983 – Principles of adult training
Step 12��Motivate the indifferent ones
Step 13��Use your allies to summarize
Step 13��Exchange roles
Step 14��Connect them with the society and promote it
Step 15��Simulation projects�make them feel active!
Step 17��Resistance to changes
Thank you
All the photos presented are from adult training seminars I have conducted