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UCC
UNIFIED CONVERSATIONAL COMMERCE
Forget about the old-school way to chat with customers.
UCC is the next-generation platform for omnichannel customer experience that helps engage customers on their favourite channels and drive sales.
TRUE OMNICHANNEL EXPERIENCE
UNIFIED COMMUNICATION
AT SCALE
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ENGAGE CUSTOMERS
ANYTIME, ANYWHERE
To drive sales and loyalty, give your customers an experience that's personal, helpful, and responsive. With unified conversational commerce, you can be available to your customers anytime, anywhere through omnichannel conversations.
Integrate all the channels, including WhatsApp, FB, Email, SMS, Telegram, Voice, Lazada chat, Shopee Chat, Webchat and even comments from your social media accounts into one platform to provide efficient customer support in real-time.
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CONVERSATION TO CONVERSION
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UCC is flexible and can be applied to any industry, including but not limited to:
INDUSTRIES
Delivery & Installation
Retail & Wholesale
Healthcare & Pharmacies
IT & Consumer Electronics
Food & Beverages
Services
Hotels
Manufacturing
Automotive
Logistics
Beauty Care
Car Workshops
Telecommunications
OMNICHANNEL INBOX
CENTRALIZE EVERY
CUSTOMER CONVERSATION
Quit juggling between dozens of tabs. Gain full control through one inbox. Easily receive, respond to, and resolve conversations across all of your digital channels
Now you can have a single platform to manage and access all conversations, attachments and customer data, both for Inbound or outbound interactions.
Bring your customer interactions to a new level by consolidating all channels in one system
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TAG
Share the product catalogue and details with the customer, in 2 clicks
Easily tag teammates and mention them inside a chat thread to bring context to conversations and keep them in the loop
You can filter them by Channel, Sender, Date, and many more.
GET MORE DONE WITH BUILT-IN TIME SAVERS
UNIFIED INBOX FEATURES
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POWERFUL FEATURES FOR
EVERY CUSTOMER INTERACTION
Create a task for those activities that require future follow-up and assign to the respective team.
Issue Tracker
Access the details of your previous interaction with
the customer, across all channels.
Cross-Channel
Conversational History
Set up your message templates and automated replies to save your agents' time.
Predefined
Messages
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CONTACT MERGING
ORGANIZE CONSUMER DATA
WITH CONTACT MERGING
When communicating with a customer cross-channel, it is crucial to ensure the customer data is stored without any duplication.
UCC identifies and provides suggestions of the contact information collected from a different channel (e.g. FB, Telegram)
belonging to the same customer.
Contact merging features ensures you have complete and “clean” customer data for your future targeted marketing campaigns.
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BROADCAST MESSAGING
AUTOMATE WEB CAMPAIGNS
& REMARKETING
Set up an automated message flow on your website and social channels to target new and returning users. Segment your audience in a dynamic way! Build them by their demographics, purchase patterns & interests, and chat activities across all messaging channels.
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Run targeted campaigns for the right set of users.
SYSTEM INTEGRATIONS
UCC EASILY CONNECTS TO YOUR ERP, CRM, E-COMMERCE, DELIVERY APPS
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SMART QUEUING & TEAM MANAGEMENT
EQUIP YOUR AGENTS WITH EVERYTHING THEY NEED
Set Virtual Contacts & Projects to optimize the productivity and performance of your agents placing everything right at their fingertips.
Form agents into teams to match customer inquiries with the team best suited to handle them, resulting in faster resolution times, satisfied customers, and a stress-free experience for your team.
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Add, Prioritize & Organize your Team's Tasks!
INTEGRATIONS
COMPOSABLE ENTERPRISE PLATFORM
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Set a preferred agent for each client so that they are always directed to the right person. This means that the client interacts consistently with the same agent who can provide them with a more personalized support.
PREFERRED AGENT
MAXIMIZE YOUR
CUSTOMER SERVICE
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Set a preferred agent for a particular customer/account anytime.
A smooth online experience that delights your customers and fuels your sales. Set a follow-up reminders and empower your agents to lead customers who have abandoned the cart to completion. Create the order on behalf of the customer, while communicating with them online to drive a seamless checkout.
ABANDONED SHOPPING CART
MAKE SHOPPING
CONVENIENT
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Transform your agents
into your sales team!
IN-BUILT SHOPPING CART
CONVERSATIONAL COMMERCE
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Conversational Commerce for your business
Summarize your overall engagement performance and measure customer response to marketing campaigns. Use UCC for collecting and combining data across all channels, building custom reports to fit your needs.
View a breakdown of the time agents spent when handling interactions, the number of total tasks assigned including completed and cancelled tasks, and many more.
DASHBOARD & REPORTS
ANALYZE CUSTOMER JOURNEY
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Real-time insights into customer behavior and preferences
QR CODES
FOCUS ON PERSONALIZING
CUSTOMER INTERACTIONS
Offer fast and personalized support for your products and services with a simple click - and ensure your customers get to reach you easily.
Generate your QR code which you can add to your websites, e-stores, printed collaterals for the customers to directly initiate a chat with you!
Ensure your customer service agents are easily reachable.
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ROADMAP
THE FUTURE ARE AI & NLP
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Our team works to make UCC more empowered with AI, NLP and Sentiment Analysis
UCC will be able to understand the mood and intention of the inquiry and assist straight away.
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UCC | UNIFIED CONVERSATIONAL COMMERCE
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UNIT 3C&4C, Jalan USJ 10/1j, UEP SUBANG JAYA, 47620 Subang Jaya, Selangor
+60 16 299 1588
sales@wavelet.net
CONTACT US
THANK YOU
LET’S HAVE A CHAT!
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