NEGOTIATOR:how to deal with job conflicts

Presentation made by Sofronova O.O., Sinchuk U., Koleva N., Rahmanova D., Lesnikova A.

• Aid advanced students in solving job conflicts/negotiations efficiently;
• Facilitate the negotiation process happening at work;

Goal

Principal learning outcomes

Use appropriate negotiation vocabulary in work contexts

Choose and implement the best conflict tactic when managing job conflicts/ negotiations

Navigate negotiations at work

efficiently

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03

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Unit terminal outcomes:

Teacher’s notes

• Learners will be able to choose the best strategy in work conflicts;
• Learners will use the appropriate vocabulary in a work setting;
• Learners will practice negotiating and expressing opinions using assigned conflict strategies;
• Learners will develop critical thinking skills through role-play and discussion of real workplace scenarios.

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Extra activities

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• Role-plays can be adapted to individual classroom activity through adding the videos as the scenario developers for conflict tactics usage;
• Scenarios can be adapted to other contexts (family related, school/university settings, etc.) to train the material for the unemployed;
• Negotiation lexis (C1) can be simplified for intermediate levels to have the opportunity of practice of the same topic of effective negotiations;
• Group discussions can focus on analysing real-life workplace conflicts and suggesting effective resolutions.
• Case studies can be introduced for deeper analysis of conflict outcomes and negotiation tactics.

Learning events

Warm-up: video+ qs

01

The teacher switches on the video to introduce the major topic of the unit. Students are watching the video to be prepared for the upcoming discussion (what’s the key event happening in the video? How was it resolved? What can be the topic of the unit?). Whole-group discussion followed by the teacher properly introducing the topic.

Presentation: TKI

02

The teacher introduces workplace conflict through the Thomas-Kilmann's Conflict Mode Instrument. Students learn five conflict-handling styles and discuss when to use each. Real-life examples and short case studies help students reflect on effective strategies in professional situations.

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Semi-controlled practice 1: conflict scenarios analysis

03

The teacher presents real-life workplace conflict scenarios for analysis and discussion. Students read each situation, identify the core problem, and suggest suitable conflict-handling strategies. The teacher guides students in choosing appropriate responses using the Thomas-Kilmann model. Discussions help students apply theory to practice and reflect on possible outcomes.

04

Semi-controlled practice 2: dialogue analysis

The teacher presents dialogues showing different conflict styles. Students identify strategies and discuss key language clues. The teacher guides analysis to help students recognize and apply conflict management approaches in real conversations.

Controlled practice: vocabulary

05

The teacher introduces key vocabulary related to conflict and negotiation. Students match words to definitions and complete sentences to reinforce understanding. Through guided practice, the teacher helps students use these terms accurately in context, enhancing their language skills for professional communication.

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Free practice: work setting

06

The teacher assigns roles with specific strategies. As members of one company, students discuss the English department’s budget using target vocabulary and conflict-handling styles. The teacher guides the discussion, helping students apply the Thomas-Kilmann model.

THANKS!

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