Bachelor's Communication University of North Texas 2010-2014 Denton, TX
CONTACT DETAILS
123 Anywhere St.,
Any City, State,
Country
hello@reallygreatsite.com
www.reallygreatsite.com
123-456-789
SKIILS
CRM (HubSpot)
Written & verbal
communication
Customer service metrics
(retention, conversion rate,
NPS)
Social media (Twitter,
Facebook, Instagram)
Creative problem-solving
Highly organized
Exceeded sales targets by 16% in 2019 by maintaining a robust knowledge of product offerings and quickly assessing customer needs worked with wholesale and retail customers, supporting sales efforts by resolving customer inquiries. Established processes for maintaining accurate work order files, resulting in a decrease of 8% of delayed or missed deliveries Updated customer accounts, and resolved customer issues for 98% satisfaction rate.
January 2015 - February 2018 Forney, TX Provided exceptional customer service to customers, and assisted them in setting up subscription plans Maintained a high level of customer satisfaction through effective verbal and written communication skills Oversaw the employee onboarding process for new customer advocates, resulting in 23% quicker onboarding Effectively negotiated customer solutions surrounding Subscription, resulting in boosted subscription use of 13%.
EDUCATION
PROFESSIONAL EXPERIENCE
Customer Service Specialist MPF Sales and Marketing February 2018 - current O Forney, TX
CAREER OBJECTIVE Seeking a position at Redgate as I transition from consumer-focused customer service to business-focused customer service. NO matter the industry, successful service derives from building trust and understanding with people. I have successfully demonstrated that ability over the last 5 years, which is why I eagerly seek a customer success advocate position with Redgate.
NATHANIEL MORRISON
CUSTOMER SERVICE