Welcome to Colorado’s Innovation Conference 2024!
We Strive for Excellence!
The Colorado Innovation Conference will provide you tools, resources and knowledge that will support YOU in making successful and sustainable changes that will save time, reduce cost and improve safety in the following areas:
Welcome to Colorado’s Innovation Conference 2024!
We Want to Hear from YOU!
After the this session please be sure to fill out the feedback form so that we all can continuously improve upon our processes and facilitation of content. A link will be provided at the end.
BE AN INNOVATION CHAMPION!
After the conference, we will be reaching out to you to find out more about YOUR improvements and innovations. Five lucky innovators will receive a special award! So, be sure to stay tuned and tell us about how YOU have improved your work in your agency!
Innovation as a� Force Multiplier
Innovation as a Force Multiplier
Kate McGovern, MPA, Ph.D.
Agenda
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Why do we do it this way?
“Because that’s the way it’s always been done…”
6% to 86% of appeals processed in 30 days
Lean as a Public Service Trifecta
Three Levels of Maturity in Government�
Source: John M. Bernard
Lean Management: Top-down and Bottom-up
Leaders articulate the mission and the priorities
Responsibility and authority
where work is taking place - the Gemba
A Model for Continuous Improvement
Leaders
Set goals, provide resources
All employees
Lean training
Managers Sponsor projects
Lean Practitioners
Facilitate, Mentor, Communicate
All employees
Apply tools & concepts for daily use
Culture of continuous improvement
Center for Operational Excellence (COE)
Operational Alignment
The Governor
COE Director
SWOT Lean
Strengths | Weaknesses | Opportunities | Threats |
It works.
| It can wither away.
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Strength: Morale Weakness: Attrition
Strength: Morale Weakness: Attrition
Countermeasure: Awareness in government ���
NH Lean Program 2009-2016
Countermeasure: A statewide Executive Team
Joe McCue, NHDOT
Chair of NH’s Lean Executive Committee
Lean New Hampshire
Continuous Improvement
Lean Executive Committee 2017
Post conference Action #1
SWOT your agency’s CI program
CI and�Gubernatorial Transition
Former Governor John Hickenlooper
Governor Jared Polis
Opportunity: Colorado as a national model�
“Here in Colorado, we pride ourselves on being at the forefront
of innovation and collaboration…”
Governor Polis is Chair of the National Governors Association
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“We’re doing Lean because we like it. �No one asked us to do it. �That doesn’t happen in private industry.”
Deputy Banking Commissioner and
Lean Black Belt Professor Michael Moranti
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Opportunity: Lean Wherever You Are�
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Opportunity: Recognize and Replicate
Is variation in CI practice paradoxical? �
Variation is the enemy of quality.
– W. Edwards Deming
Without standards there can be no kaizen.
- Taiichi Ohno
Plan-Do-Check-Act
Post-conference action #2
Build a sustainable community of practice throughout state government
Innovation as a Force Multiplier