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TEAM DETAILS

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Team Name: PEAKY BLINDERS

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Problem Statement: PS-04 · Autonomous support agent for online sellers

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College Name: KONGUNADU COLLEGE OF

ENGINEERING AND TECHNOLOGY

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Proposed Solution

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Agentic Ai based solution for connecting the Different platform like payment, Shipping, Messaging in a single platform.

Problem Addressing

Online vendors use different platform for payment, Shipping, Messaging.

This lead to increase the manual work for tracking the order details if any customer need and False return may give loss to seller.

Machine learning based customer preferences and purchase history to suggest relevant products and personalized offers.

AI Agent with WhatsApp that automatically handle customer queries about orders, deliveries, returns, and refunds.

The proposed solution work on the existing vendor platform with AI supported autonomous customer support.

Autonomous support agent for online sellers

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Technical Approach

Component

Technology

Purpose

Frontend

HTML, CSS, JavaScript

Retailer dashboard and customer interface

Backend

Python + FastAPI

Build APIs and coordinate platform operations

Agent orchestration

LangGraph, LangChain

Connect AI tools and manage multi-step workflows

AI reasoning

Groq API / Gemini API / suitable LLM

Understand customer messages and generate replies

Database

SQLite initially; PostgreSQL for deployment

Store users, products, orders, refunds, and logs

Customer messaging

WhatsApp Business API

Provide AI customer support and order notifications

Product recommendations

Xgboost, Random Forest ML Algorithm

Recommend products based on preferences and purchase history

UVP

  • Multi Agent Based API & MCPc to connect between the Existing vendor platform.
  • Agent Based system that monitor the customer behavior and give the seller Recommendation.
  • Also proposed solution solve the basic problem in the Agent based system like Agent memory management, Agent continuous improvement to the customer query.
  • With Agent Perceive → Think → Act → Observe Automatically give the daily Recommendation.

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FLOWCHART

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IMPACTS

  • Helps independent retailers compete with large e-commerce platforms.

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  • Reduces repetitive manual tasks, allowing employees to focus on more valuable work.

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  • Improves business efficiency and helps retailers manage orders, returns, and customer relationships.

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  • Makes AI-powered business tools more accessible to small businesses with limited resources.

BENEFITS

  • Automates routine customer queries, order tracking, and return requests.

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  • Handles repetitive workflows faster and reduces manual effort.

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  • Provides timely responses and personalized product recommendations.

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  • Helps small retailers reach more customers and improve their ability to compete.