Achievements & Sector Context

397

Members in�9 months

83%

Want examples�& templates

40–50

Daily TSM�dashboard views

30–60

Active at�meetings

17%

Currently share�back

90%

Experimenting�with Copilot etc.

Key Deliverables

• Launched June 2025 – established cross-sector learning network

• Created IT Director Guide (co-authored with IT directors) and other resources

• Built & launched TSM Dashboard (40-50 daily views)

• Set up YouTube channel, website and mailing list

• Monthly meetings sharing useful experiences

• Hackathon pilot, with proof-of-concepts built in under 4hrs

• Strong passive engagement but limited reciprocal sharing

What We Learned

• Strong appetite for AI – rapid membership growth

• There are RPs getting significant value from AI already, but most are in very early stages of experimenting

• AI is of interest to a broad range of stakeholders from IT Directors, to data security, operations and leadership

• Fewer than 1 in 5 orgs have clear AI policies or board oversight

• Organisations mostly talked about capability-building

• Boards need assurance; staff need clarity; tenants want fairness

• People listen but only act when individually prompted

• IT Director Guide shows prompted-action model works

• Not enough time to convert sessions into action

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Why Now: AI is rapidly entering housing, yet most organisations remain unprepared. The sector's AI journey must start with real issues — repairs, data quality, complaints and trust — not the technology itself. Tenants expect clear communication, human oversight and confidence that data is used safely.

Formulating our strategy: Where can HAILIE best support the sector?

Existing Housing AI Communities

Content type

Audience and Accessibility

Community Aim

Carolina’s AI Group

Monthly talks

HAs only

HA’s only

DASH AI

Guides, case studies and sector commentary

All, free content with detail-capture

Help boards & executives use AI safely, confidently and with clearer evidence

DIN’s AI content

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Members only

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Enable transformation,

Membership engagement

HACT’s UK Hive (Data stream)

Unknown (as of April 2026)

All (initial engagement via a select group, i.e. not co-design principles)

unlock collective creativity, transformation and continuous improvement

Consultant and vendor communications

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All, often with detail-capture paywall

Aiming to get sales

NHF/CIH/Housemark content

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Sector bodies not seen as negligent in this space

Inside Housing, Housing Digital, and other publications

Articles, webinars, etc.

All, subscribers

Content engagement

Subscription renewal

Community experience sharing

Talks, workshops, webinars, study visits

White papers, conference talks

All, subscribers

Sporadic publications

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The HAILIE organising committee has grown to have people with a wide-ranging experience

Exploring

Experimenting

Embedding

Leading

"I don't know�where to start"

Jargon-free intro guides�Basic AI awareness�What is AI? sessions

Structured learning path�Safe first experiments�Peer support

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"I want to control�risk around AI"

Risk frameworks�Plain-English board guidance

Model AI policies�Assurance reviews�Ethics templates

Board reporting tools�Audit dashboards

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"I want AI to solve�my work problem"

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Use case templates�Low-risk pilots�Hackathon outputs

Proven playbooks�Vendor evaluation

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"Data integrity�issues"

Data quality basics�Assessment tools

KPI dashboards�Integrity audits

Automated checking�RACI & ownership

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"Fast follower�organisation"

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Case studies�Benchmarking

Implementation guides�Peer circles

Scaling frameworks

"Leading with AI,�need assurance"

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Strategy validation�VfM evidence

Sector leadership�Research collab�Mentoring

"Consultant/�vendor"

Sector context�Needs diagnostic

Collaboration opps�Hackathon roles

Co-development�Incubator access

Sponsorship�Thought leadership

Formulating our strategy: Where can HAILIE best support the sector?

Stakeholder Maturity Matrix

Four Strategic Pillars

1

Governance &�Assurance

"From Policy to Proof"

Execs need confidence AI is safe, fair & explainable

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Example activities:

• Model AI Policy Pack for housing providers

• Pilot Assurance Review with 5 housing associations

• Board-level cyber security guidance

• Visible accountability to tenants

• Work out liability limits for TSM dashboard & guides

2

Capability &�Confidence

"Fluency Before Scale"

Leaders & staff need clear, practical learning

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Example activities:

• 'AI in Plain English' micro-modules

• Peer Learning Circles for hands-on skills

• Programme delivery rigour training

• Stats/evaluation capability building

• Skills to protect tenant interests

3

Shared Artefacts�& Community Labs

"Minimise Barriers to Good Practice"

Duplication wastes resources; providers need inspiring examples and to understand the art of the possible and to get started

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Example activities:

• HAILIE Open Artefact Hub (templates, code, prompts)

• Hackathons: Manchester Feb, London, Birmingham

• TSM Dashboard: fix bugs, migrate to Railway, open-source

• Curated repository: PowerApps, code, prompts

• All content under permissive license

4

Tenant Impact�& Ethics

"Trust by Design"

Tenants need clarity & fairness in AI-supported services

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Example activities:

• Draft Tenant AI Transparency Statement

• Co-design workshops with tenants

• 'Glass box' principle: decisions visible & explainable

• Human oversight requirement for AI services

• Trust and inclusion by design

Six delivery streams each with a core SMART objective for 2026

S1: Governance & Assurance

Publish a Model AI Policy Pack (ARC-suitable, including safety and explainability concerns) and complete pilot Peer Assurance Reviews with 5 housing associations by Q3 2026

S: Policy pack + 5 HA reviews | M: 5 completed reviews, pack published | A: Based on existing engagement | R: Addresses board assurance gap | T: By Sep 2026. Facilitator: Peter.

S2: Capability & Confidence

Deliver 'AI in Plain English' micro-learning modules to 100+ housing professionals and establish 4 self-governing Peer Learning Circles by Q4 2026

S: Micro-modules + learning circles | M: 100 learners, 4 circles | A: Builds on 83% demand for templates | R: Closes literacy gap | T: By Dec 2026. Facilitator: Scott.

S3: Shared Artefacts & Labs

Launch the HAILIE Open Artefact Hub with 20+ shared resources and run 3 hackathons (Manchester, London, Birmingham) by Q4 2026

S: Hub + hackathons | M: 20 resources, 3 events, 150 participants | A: Feb hackathon confirmed | R: Reduces duplication | T: By Dec 2026. Facilitator: Gary.

S4: Tenant Impact & Ethics

Co-design a Model Tenant AI Transparency Statement with 3+ housing providers and tenant groups, published under open licence by Q3 2026

S: Transparency statement co-designed | M: 3 providers + tenant groups | A: Builds on tenant feedback | R: Addresses trust deficit | T: By Sep 2026. Facilitator: Mark.

S5: Community Growth

Grow active membership to 400+ members with 50+ regularly active, increase asset usage (e.g. dashboard daily views) to 80+, and raise reciprocal sharing to 30% by Q4 2026

S: Membership, engagement & sharing targets | M: 400 members, 80 daily views, 30% sharing, 50+ attendees at online sessions | A: From 280 baseline | R: Sustainability | T: By Dec 2026. Facilitator: Steph.

S6: Research & Partnerships

Secure 1+ funded research partnerships (e.g. EPSRC, ADR) and partner to disseminate learnings on 1 predictive pilot by Q4 2026

S: Research grants + cross-provider pilot | M: 1 partnerships, 1 pilot | A: Chair conversations ongoing | R: Advances applied research | T: By Dec 2026. Facilitator: Jose.

Execs need confidence AI is safe, fair & explainable

Leaders & staff need clear, practical learning

Duplication wastes resources; providers need inspiring examples and to understand the art of the possible and to get started

Tenants need clarity & fairness in AI-supported services

Interactive Session

Your input shapes HAILIE's 2026 priorities

A

Poll: Stream Impact

Which delivery stream is most important to delivering our overall objectives?

B

Draft Roadmap Presentation (next slide)

Review the Q1–Q4 2026 delivery plan

C

Poll: Where You Can Contribute

Choose where you might volunteer — this selects your breakout group

D

Breakout discussions on specific delivery streams - are the roadmap activities the best way to achieve the shared objectives? How might you organise yourself?

NEXT TIME

Q1–Q4 2026 Delivery Roadmap - DRAFT

Q1: Jan–Mar

✦ Cyber security guide for Board members

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✦ Monthly content distribution

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✦ Hackathon Pilot: Manchester (26 Feb)

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✦ TSM Dashboard and launch

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✦ Monthly calls guest speakers from within and beyond sector

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Apr–Dec 26

✦ Model AI Policy Pack draft

✦ Begin Assurance Review pilots (2 HAs)

S1: Governance & Assurance

S2: Capability & Confidence

S3: Shared Artefacts & Labs

S4: Tenant Impact & Ethics

S5: Community Growth

S6: Research & Partnerships

✦ Complete further 3 HA Peer Assurance Reviews

✦ Publish Transparency Statement (open licence)

✦ 'AI in Plain English' modules (first tranche)

✦ Peer Learning Circles (2 launched)

✦ Speaking at Housing 2026 about TSMs

✦ Peer Learning Circles (remaining 2 launched)

✦ 'AI in Plain English' modules (second tranche)

✦ Tenant AI Transparency Statement (draft)

✦ 'AI in Plain English' modules for Tenants

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✦ Tenant AI Transparency Statement (finalise))

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✦ Launch Open Artefact Hub (v1)

✦ Hackathon: Birmingham(?)

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✦ Hub reaches 20+ shared artefacts

✦ Hackathon: London(?)

✦ TSM Dashboard fully open-sourced

✦ Monthly calls guest speakers from within and beyond sector

✦ In-person quarterly meetup (Housing 2026)

✦ Annual impact report & 2027 planning

✦ 400+ members, 30% sharing back

✦ Research funding applications (EPSRC/ADR)

✦ Internship trial (waiting list forecast)

✦ Predictive pilot scoping

✦ Research funding applications (EPSRC/ADR)

✦ Predictive pilot launch

Interactive Session

Your input shapes HAILIE's 2026 delivery

C

Poll: Where You Can Contribute

Choose where you might volunteer by selecting your breakout group

D

NEXT TIME

Breakout discussions on specific delivery streams - are the roadmap activities the best way to achieve the shared objectives? How might you organise yourself?

How This Delivers HAILIE's Objectives

How the Approach Delivers HAILIE's Objectives

✦ Build digital & AI strategy capability

→ Governance & Assurance pillar gives boards ready-made frameworks

✦ Foster digital delivery capability

→ Capability & Confidence + Shared Artefacts create hands-on learning

✦ Create & share open artefacts

→ Artefacts Hub publishes templates and code under open licences

✦ Bring external expertise into housing

→ Hackathons and data pilots invite academics & tech partners

✦ Collaborate openly for societal impact

→ All content shared under permissive licences; open-source TSM Dashboard

How You Can Help

1. TEAM: “Together Everyone Achieves More”
2. Donate your time, especially volunteers to lead and deliver activity within streams
3. Potentially engage your organisation
4. Tell us if we’ve missed something

Impact-Led • Tenant-First • Open by Default

2026 Operational Tactics

• Embrace 'pull' from individuals — more effective than provider-level engagement

• Easier-to-navigate resource section based on HAILIE template

• Organisers meet every 4 weeks; quarterly in-person + team-building tasks

• Monthly or less-frequent member meetings with emerging agenda: We’re revisiting structure but have 10 potential speakers lined up already.

• Trial graduate interns as well as sector volunteers

• TSM Dashboard: handhold professionals, fix bugs, Railway migration, open-source

• Publicise and extend the TSM Dashboard widely to extract maximal value

• Hackathons: keep essence pure, build capability, maximise output benefit

• Commit to follow-ups from hackathons; recruit volunteers for continuity

Thank You!

From Convening to Creating

Building shared AI capability across social housing — together

Get Involved

Join a working group • Contribute artefacts • Volunteer for pilots

Share your AI journey with the community

Impact-Led • Tenant-First • Open by Default

April 2026 | Strategy & Roadmap