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Session 05: Interviewer skills intro. Questionnaire sections 3, 4

HHFA

Data Collection Training

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By the end of this session, you will be able to:

use the recommended interviewing practices

summarize questionnaire sections 3 and 4

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Session 05 content

  • Introduction to interviewing practices.
  • Questionnaire review: Section 4: Facility beds and isolation units
  • Questionnaire review: Section 3: Health workforce

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Interviewing practices

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Group brainstorming�(15’)

  • Participants are grouped by tables
  • Participants in tables are given 5 minutes to discuss the practices that they believe HHFA data collectors need to conduct good interviews with health facility staff
  • A note-taker in each table records the agreed-upon practices
  • Facilitator asks each table to share 2 practices that haven’t been mentioned before and records answers in flipchart or PowerPoint
  • Facilitator opens discussion on appropriateness of the practices listed
  • Facilitator shows the HHFA recommended practices

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General interviewing practices

    • Record practices mentioned by the tables

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General interviewing practices

    • Show respect for the respondent
    • Listen carefully to the respondent
    • Request consent from the facility in charge prior to asking questions
    • Never suggest answers to the respondents
    • Read every question exactly as written and in sequence
    • Probe for a response when necessary
    • Remain neutral
    • Record carefully the answers
    • Ask all applicable questions
    • Thank the respondent at the end of the interview

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Interview practice�(15’)

  • With the information about interviewing practices in mind, ask participants to divide in pairs and open the paper questionnaire by section 4
  • Ask participants to assign themselves the roles of data collectors or respondents and interview each other
  • Ask participants to revert their roles
  • Ask participants to explain what the section 4 is about

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Section 4.�Facility beds and isolation units

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Facility beds and isolation units

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Facility beds and isolation units

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Facility beds and isolation units

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Facility beds and isolation units

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Facility beds and isolation units

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Facility beds and isolation units

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Facility beds and isolation units

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Facility beds and isolation units

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Section 3. �Health workforce

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Sub-sections

    • 3.1 Facility staff numbers and occupation
    • 3.4 Visiting specialists

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Sub-sections

    • 3.1 Facility staff numbers and occupation
      • 3.1.1 Staffing plan
      • 3.1.2 Medical doctors
      • 3.1.3 Paramedical, nursing and midwifery professionals
      • 3.1.4 Other professionals
      • 3.1.5 Health associate professionals
    • 3.4 Visiting specialists

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Kind of responses

    • One option

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Kind of responses

    • Numerical

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Categories of information

    • 3.1 Facility staff numbers and occupation
      • 3.1.1 Staffing plan
        • Staffing plan (one option)
      • 3.1.2 Medical doctors
        • Generalist medical practitioners/doctors (currently employed, and female)
        • Specialist medical practitioners/doctors (currently employed, and female)
      • 3.1.3 Paramedical, nursing and midwifery professionals
        • Paramedical practitioner
        • Nursing professional
        • Midwifery professional
        • Nurse-midwife (dual trained) professional

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Categories of information

    • 3.1 Facility staff numbers and occupation
      • 3.1.4 Other health professionals
        • Dentist
        • Pharmacist
        • Dietitian/Nutritionist
        • Environmental and occupational health and hygiene professional
        • Audiologist/Speech therapist
        • Optometrist/ophthalmic optician
        • Physiotherapist
        • Other

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Categories of information

    • 3.1 Facility staff numbers and occupation
      • 3.1.5 Health associate professionals
        • Radiographer/other medical imaging technician
        • Medical and pathology laboratory technician
        • Pharmacy technician/pharmacy assistant
        • Medical and dental prosthetic technicians and assistants
        • Medical records and health information technician
        • Other

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Categories of information

    • 3.4 Visiting specialists
        • Visits from external specialists
        • Frequency of visiting specialist

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You have now completed Session 05.

In the next Session, we will look at questionnaire sections 8 to 11 on management and finance.