Chapter 13
Organizing the MIS Resources
Outline
Organizing IS Resources
MIS Roles
Hardware administration and operations
Software
development
Support end user
development
Database
administration
Advocacy
Network management
Software training
and support
Internet and e-business
Security
Managing IS
Salaries�1995
IS Management
Operations
Networks
Systems Development
User Support
Computerworld 1995 Salary Survey
CIO/VP IS $91,568
Director
IS Operations 72,982
Networks 70,050
Systems Development 72,982
Computer manager $49,545
Supervisor 39,525
Lead operator 30,304
Operator 25,383
Technical specialist 36,801
Telecom. manager $60,278
Telecom. specialist 46,974
Network administrator 42,880
LAN manager 46,802
Support manager $49,825
Help desk manager 41,756
Help desk operator 29,486
PC technical specialist 33,045
Business analyst 37,205
Project manager $58,386
Sr. systems analyst 51,910
Systems analyst 45,416
Sr. systems program. 51,731
Systems programmer 41,887
Sr. programmer/analyst 45,981
Programmer/analyst 37,203
Database manager 55,669
Database analyst 47,774
Data security admin. 47,484
Salaries 2005
IS Management
Operations
Networks
Systems Development
User Support
CIO/VP IS/CTO $164,000
Director $108,000
Manager 83,000
Systems Admin 61,000
Lead operator 40,500
Computer operator 35,000
Manager $69,000
Administrator 54,000
Network engineer 70,400
Junior analyst 34,000
Manager $68,300
Technical trainer 54,000
Help desk operator 47,800
PC technical support 43,000
Director $101,000
Project manager 95,000
System analyst 74,000
Senior developer 76,800
Programmer/analyst 71,000
Junior programmer 45,000
Includes bonus
Database
Manager $88,000
Architect 95,000
DBA 81,000
Analyst 65,000
Internet
Director/strategy $112,000
Manager 96,500
Application developer 56,000
EC specialist 71,000
EDI specialist 66,000
Security
Chief Security $113,000
Manager 97,000
Specialist 81,000
IS audit manager 91,000
IS audit staff 53,000
Salaries 2014
IS Management
Operations
Networks
Systems Development
User Support
CIO/VP IS/CTO $240,000
Director $104,600
Manager 89,000
Systems Admin 75,000
Storage Admin 95,000
Lead operator 62,000
Manager $85,500
Administrator 67,000
Network engineer 87,000
Junior analyst 44,000
Manager $86,000
Technical trainer 76,000
Help desk operator 54,500
PC technical support I 32,200
Director $160,000
Project manager 117,000
System analyst 105,000
BI Analyst 85,000
Senior developer 98,600
Programmer/analyst 78,600
Junior programmer 56,200
Includes bonus
Database
Manager $121,000
Architect 101,000
DBA 93,000
Analyst 79,000
Internet
Director/strategy $162,000
Manager 98,000
Application developer 72,000
EC specialist 87,000
EDI specialist 66,600
Security
Chief Security $168,000
Manager 112,000
Specialist 95,000
IT audit manager 114,400
IT auditor I 53,400
Note: High variance
Skills in Demand
Year/Rank | 1 | 2 | 3 | 4 | 5 |
2014 | Programming/App Devel. | Help Desk / Tech. Support | BI and DB Devel/Analysis | Security | Networks |
2013 | Programming/App Devel. | Project Management | Help Desk / Tech. Support | Security | Cloud/SaaS |
2010 | Java/J2EE | Security | Software Developer | SAP | Database Management |
2007 | Business Analyst | Windows Administrator | Program Manager | Offshore Project Manager | Vendor Manager |
2004 | Application Development | Project Management | Database Management | Networks | Security |
2001 | ERP | Object Engineering | Data Warehouse and Visualization | Groupware | Wireless |
1998 | ERP | Groupware | Database | Networks | COBOL |
International Salaries: 2001
Nation | Programmer/Analyst Salary |
United States | 55,000 |
Britain | 57,000 |
Russia | 10,800 |
India | 2,508 |
International Salaries 2003/2004
Nation | Programmer/Analyst Salary (USD/year) |
United States | 61,500 |
Britain | 59,600 |
Russia | 10,000 |
Romania | 6,500 |
China | 9,000 |
India India/Bangalore | 6,104 10,000 |
Many in 2002: http://www.cio.com/offshoremap/
International Salaries 2014
Nation | Programmer Salary (USD/year) |
United States | 49,800 – 90,000 |
Britain | 53,200 – 63,200 |
Russia | 21,000 – 45,000 |
China | 10,800 – 39,000 |
Israel | 60,000 – 90,000 |
India/Bangalore | 8,200 – 16,300 – 25,400 |
Remember: Productivity also varies enormously
Keyword: Outsourcing Video
Source: Annual Reports
*Est. because Dell no longer reports separately
Company | 1991 | 1995 | 1997 | 2000 | 2003 | 2006 | 2010 | 2013 |
IBM Global Services | 0.4 | 17.7 | 24.6 | 37.0 | 42.6 | 48.2 | 56.4 | 56.9 |
EDS/HP Services | 1.2 | 12.4 | 15.2 | 19.2 | 19.8 | 21.3 | 40.8 | 51.7 |
Accenture | 0.5 | 4.2 | 6.3 | 9.8 | 11.8 | 18.2 | 23.1 | 28.6 |
CSC | 0.4 | 4.2 | 6.6 | 10.5 | 11.1 | 14.6 | 16.1 | 15.0 |
ADP | 0.3 | 3.0 | 4.9 | 7.0 | 7.1 | 6.9 | 8.9 | 11.3 |
Affiliated/Xerox Serv. | 0.2 | 0.4 | 1.2 | 2.1 | 3.8 | 5.3 | 9.5 | 11.9 |
Fiserv | 0.2 | 0.7 | 1.0 | 1.7 | 2.7 | 4.5 | 4.1 | 4.8 |
Perot/Dell Services | 0.2 | 0.3 | 0.8 | 1.1 | 1.5 | 2.3 | 3.5 | *2.5 |
Tata/TCS | | | | | 1.4 | 4.2 | 6.8 | 10.2 |
Wipro | | 0.3 | | | 1.3 | 2.4 | 6.1 | 6.9 |
InfoSys | | | | | 1.0 | 3.2 | 4.8 | 7.4 |
Cognizant | | | | 0.1 | 0.4 | 1.4 | 4.6 | 8.8 |
Satyam/TechMahindra | | | | 0.2 | 0.5 | 1.1 | 1.2 | 2.6 |
HCL Tech. | | | 0.1 | 0.2 | 0.4 | 1.0 | 2.7 | 5.0 |
Total (billion dollars) | 3.4 | 43.2 | 60.7 | 88.9 | 105.4 | 134.6 | 188.5 | 223.7 |
| Outsource | In-House |
Specialized talent High fixed costs Level of technology | Standard workers, hardware, and software are readily available at fixed fees. | If you need expensive workers or technology, you can save the mark-up profits and keep control over selection. |
Security and control | Providers can afford specialists and provide solid basic security. | Data that requires absolute secrecy needs to be kept in-house. |
Strategic use of IT | Providers can handle standard technology. | Unique applications and new ideas come from in-house. |
Company size/resources | Small companies get access to specialists and shared resources. You can purchase the level of technology you need and expand as you grow. | Large companies can afford IT staff and specialists, but might choose to convert fixed costs to monthly costs. |
Keyword: Cloud-Based Outsourcing
Amazon Web Services
Microsoft (Azure)
IBM
Almost all costs are variable per:
Fixed costs you no longer pay:
Economies of Scale
It takes an OC3 line at 155 mbps at full use before you come close to Amazon’s bandwidth pricing. Above that prices are similar. Not counting network engineer costs that you would have to pay yourself.
Outsourcing and Contracting Problems
Outsourcing Questions
Keyword: Offshoring, outsourcing to firms in other countries.
Video: Outsourcing and Offshoring Sector
Keyword: Total Cost of Ownership (TCO): the purchase price of an asset plus the costs of operation. When choosing among alternatives in a purchasing decision, buyers should look not just at an item's short-term price, which is its purchase price, but also at its long-term price, which is its total cost of ownership.
The item with the lower total cost of ownership is the better value in the long run. Doesn't include costs of using the machine such as new software developed for a software company or materials input into a manufacturing process.
Summary of MIS Organization
Keyword: Centralization v Decentralization
Complete Centralization
Data and
software
MIS personnel
Hardware
User departments
Hardware Centralization Advantages
Software Centralization Advantages
Data Centralization Advantages
Personnel Centralization Advantages
Complete Decentralization
MIS personnel are members
of user departments
Marketing
Finance
Accounting
Human Resources Management
Hardware Decentralization Advantages
Software Decentralization Advantages
Data Decentralization Advantages
Personnel Decentralization Advantages
Key Concept: Web Clients The thin-client or browser-based approach uses a relatively simple computer to run a Web browser that is responsible for displaying data and getting input from the user. This approach recentralizes many of the MIS functions. All of the data and most of the applications reside on centralized servers.
Server
Data and applications
Browser-based client access
User interface
Intranet and Cloud Network Solutions
High-bandwidth connections between servers.
Standard Internet connections to users.
Key Term: Data Replication Video
Replication is the continuous copying of data changes from one database (publisher) to another database (subscriber). The two databases are generally located on a different physical servers, resulting in a load balancing framework by distributing assorted database queries and providing failover capability.