MAKING A GOOD IMPRESSION IN
THE WORKPLACE
Employability: Session 6
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OVERALL OUTCOME
LESSON OBJECTIVES
Gain soft skills that employers are increasingly prioritizing by building on networking skills and building up to effective communication and interviewing skills.
INFORMATION FOR FACILITATOR
There are many exercises in this session and you may need to select exercises which are most professional-oriented and relevant.
Before the session, you will need to place each individual Being Assertive running dictation card (from the appendix) around the room in advance of the lesson.
Make sure to check the facilitator tips in the trainers’ manual for more information!
GENDER LENS
Girls have different challenges from boys when entering the job market. The most common challenges for young women are: lower levels of education and skills, Childbearing and domestic/care responsibilities, lower self confidence, limited access to key assets (money, land…), gendered labour market segregation, limited mobility
Common barriers for young men are: Higher pressure to be breadwinner, perceptions of young men as idle or criminal, negative peer influences, armed recruitment and demobilization, insecurity and violence
During the sessions, it is important to adopt a gender lens. This means that you try to include gender topics where you see fit.
In discussions: you can add a question on the difference between men and women, boys and girls.
Participation: Make sure women also participate in activities and feel safe to voice their opinions during sessions.
Motivational speakers: make sure to invite female mentors and/or speakers so that girls in the course can relate to them
In sum, wherever you can, address issues that women face in particularly, such as harrasment, discrimination on the job market or in specific male-dominated sectors based on gender, ..
DIGITAL LENS
During the sessions, some activities aim at strengthening the participants’ digital skills, more specifically:
Adapted online activities for remote teaching: Some activities have been adapted so they can be facilitated online, using Skype, Zoom, Teams and Google Slides or Google Docs, or include embedded videos and online tools.
Digital peer support: Some activities can be done digitally whereby digitally more skilled or advanced students can be paired with Ya student who needs support when doing a digital activity.
TODAY’S ACTIVITIES
Assignment
Review and
Energizer
How to
conduct
ourselves in the workplace
Code-of-
conduct
anagrams
Listening Skills
Body
language
Bringing it all together
Assertiveness running
dictation
Workbook recap: Network assignment
Assignment Review and Energizer
How did it feel to interview people?
Did anyone receive really useful information, such as
a connection to another person or an alert about a job opening?
Which question was most useful?
Energizer:
Energizer
Instructions
Stand up and form a wide
circle facing outwards.
I will stand inside the circle and shout a word
Immediately, turn around and make a physical image of the word
Stay in position but look at the other students
How to conduct ourselves in the workplace
How to conduct ourselves in the workplace
Group 1
Dress
Group 2
Talk
Group 3
Behave
How to conduct ourselves in the workplace
How to conduct ourselves in the workplace
Let’s present!
How to conduct ourselves in the workplace: discussion
How to conduct ourselves in the workplace
Code of conduct anagrams: workbook activity
Code of conduct anagrams
expected is out what find |
properly times all dress at |
around attention pay on going what’s to you |
why understand accept exist rules these the and |
the be team of part |
best your do |
other the respect employees |
Code of conduct anagrams: Your turn!
Code of conduct anagrams
Come up with 3 other pieces of advice on how to behave yourself in the workplace, as if you would give them to a friend.
Code of conduct: Top 5!
Code of conduct anagrams
Let’s review all the pieces of advice and come up with a top 5!
Body language: discussion
Body language
‘What are some of the non-verbal ways in which we communicate with one another in a conversation?’
Why should we be aware of our body language in our future dealings with a boss and colleagues?
Body language: activity
Body language
Instructions
Body language: interview activity
Body language
Instructions
Imagine that this is a job interview.
Can you come up and show different ways of sitting on the chair that would make a good impression?
How would you sit to make a bad impression?
Body language: online interview activity
Body language
Instructions for Zoom, Skype, Teams session:
Imagine that this is a job interview. Camera’s on!
I will say the name of one of you. At that point, you try to give me a positive impression by using your body language.
After 3 people, I will say the names of 3 others: you will have to try and give me a bad impression.
Listening skills: activity
Listening skills
What is easier, talking or listening?
Time to pair up!
Person A = talker, person B = listener.
For 30 seconds: B is a good listener�When i clap my hands, B becomes a bad listener…
Then we switch roles!
Listening skills: group activity
Listening skills
Discuss in groups of 4 (10 minutes)
• How can you tell if someone is a good listener?
• How does it feel to talk to a good listener?
• How can you tell if someone is a bad listener?
• How does it feel to talk to a bad listener?
Assertiveness training: discussion
Assertiveness training
• What does it means to be assertive?
• How does this differ from being aggressive?
• Tell your partner about a time you acted assertively.
• Why do you think it might be a good idea to be assertive in the workplace?
Why is it good for women to be assertive?
In pairs!
Assertiveness training: running dictation activity
Assertiveness training
ASSERTIVENESS MEANS…
• Respecting people’s rights – and your own
• Expressing yourself honestly
• Achieving a win/win outcome
• Controlling your feelings and actions
• Having self-worth
Assertiveness training: running dictation
Assertiveness training
Groups of 3
1 = runner
2 = runner
3 = writer
Fill in the answer template in the workbook with How to’s and examples that the runners memorize from the cards on the wall
Fastest team with all answers correct is the winner!
Bringing it all together: closing activity
Bringing it all together
Group 2: high confidence
Group 1: Low confidence
How might this lesson apply to your colleagues and bosses in the work space?
Bringing it all together: closing activity 2
Bringing it all together
ROLE-PLAY SCENARIO
In each pair, person A is to play an office worker
in her first week at work. Person B is to play a
bossy colleague who has been in the job for
years. A and B sit beside each other in the office.
A is annoyed with aspects of B’s behaviour. B
has been leaving her belongings on A’s desk and
making long, loud personal phone conversations
which make it hard for A to concentrate. A wants
to resolve this issue without causing a fight or
making an enemy out of B.
Spectators: look at the Feedback Chart in your workbooks and use this to rate each of the A actors.
Recap of Today
Activity!
Stand in a circle
Throw the ball to someone.
That person shares one thing that surprised them about communicating in the workplace
Preparations for next week
Workbook assignment
Reflect on today’s information by completing the reflection questions.
• Why do you think it might be a good idea to be assertive in the workplace?�• Describe an occasion when you acted assertively.�• What kind of opportunities do you think projecting confidence can bring you in your future job?�• Write down two to three ways that you can use what was learned today to be successful either in an interview and/or on your first days at a new job.
Key message of today
How you talk, dress and behave at work can affect your career and your boss and colleagues view you. Make sure it reflects your personality but also your level of professionalism.
There are many ways to show assertiveness and confidence- make sure you are aware of your body language and style of communication.
Being a good listener is a skill that you have to practice. Listening is equally as important as being good at speaking.
By modifying these things you can have a positive effect on how others perceive you.
Assertive and aggressive are not the same thing.
Questions?
Tip!
Let’s use whatsapp group(s) to ask or answer questions and share knowledge and resources!
For Trainers: