1 of 18

Are you leveraging the VA Homemaker/Home Health Aide and Respite Program for your veterans?

Do veterans trust strangers as caregivers?

Is the caregiver shortage a challenge in your county?

2 of 18

Why Is California’s Care Gap So Dangerous�for Veterans?

3 of 18

Sources:�1. Centers for Disease Control and Prevention (CDC): Older Adult Falls Data �2. Alzheimer’s Association: 2024 Alheimer's Disease Facts and Figures �3. Centers for Disease Control and Prevention (CDC): 5

Dangerous Gaps in Care Put Veterans at Risk

Care delays trigger a cascade of preventable crises�across the entire care network

+14M

adults (1 in 4) age 65+�fall each year¹

adults age 65+ have some cognitive impairment²

1 in 5

of medications are �not taken as prescribed³

50%

4 of 18

Caregiver Churn

Three Barriers Creating Dangerous Care Gaps

Access to Care

Care Delivery Gaps

24% Veterans live in markets with limited provider access

Veterans may not have access to care they need locally

Workforce shortages create waitlists for home-based care

Delays in care leave Veterans at risk of readmissions

Unfamiliar caregiver can lead to distrust

79% caregiver�turnover and rework for social workers

5 of 18

William’s Story

Age: 69 Language: English/Spanish

Debilitating back pain limits mobility
Frequently misses medication without support
Lives alone

Needs

Someone he trusts
Medication reminders
Meals, mobility/transfers and Isolation, mental health

Consequences

High risk of rehospitalization
Isolation affecting mental health
Rising healthcare costs

Care Gap

Denied other VA caregiving program
No one to guide his referral

When Care Gaps Become�Preventable Crises

6 of 18

But...

Things Can Change When

24 Get Involved AND �Veterans Choose Their Own Caregiver

7 of 18

Care Works Differently When Trust Is Built In

True Veteran Advocacy

Extension of your�care team
Most referrals�successfully start care

9/10

Families�recommend�our care

Care Powered By Choice

Choice closes care gaps�in underserved areas
Turns unpaid caregiving�into paid support

97%

Of our members choose their caregiver

Faster, More Sustainable Care

Fewer costly�rehospitalizations
Better continuity�of care

+4.5x

Better retention�with trusted caregivers

We honor Veteran’s preference by enabling them to choose who provides their care

8 of 18

Choice Reduces Churn

Source:�Activated Insights 2024 Benchmarking Report

24 Hour Home Care�Creates More Stable�Care For The Veterans�You Support

8 in 10 caregivers leave in the first 90 days on the job.

9 of 18

The Challenge

14.3 million Americans care for wounded, ill, or injured veterans
Caregivers face an estimated $13,000+ annual out-of-pocket costs
Families often shoulder care without financial support

Compensation Caregivers Deserve. Funded through VA Benefits.

Millions Support Veterans at Home�Few Get Paid For It

Source:�RAND Corporation, America’s Military and Veteran Caregivers: Hidden Heroes Emerging from the Shadows (2024)

A Funded Path Forward

Through VA Community Care, eligible veterans may access funded in-home support that reduces caregiver strain and helps veterans remain safely at home

10 of 18

How Caregivers Help

Who To Refer

Better Veteran Outcomes

Bathing, dressing, toileting
Mobility assistance
Meal preparation
Medication reminders
Companion support & respite

Remain safely at home
Eases caregiver strain
Supports independence and dignity
Prevents avoidable crises

Have limited mobility or personal care
Need help staying home safely
Rely on family caregivers
Caregiver needs respite

Helping Veterans Remain Safe, Independent, and Supported at Home

Homemaker & Home Health Aide

VA-enrolled Veterans needing support with daily living, including those who:

Veteran�impact includes:

Veterans who need extra support at home with:

11 of 18

Respite Care

How We Support

Who To Refer

Member Impact

Veterans who have a primary caregiver experiencing burnout

Better Outcomes

Primary caregiver can take needed break
Reduced risk burnout
Improved stability for household

Look for these signs:

“I’m burned out" or "I can’t�do this much longer"
Risk of institutional placement due to caregiver strain

Protects the Veteran’s support system and creates continuity of care

Give Primary Caregivers the Break They've Earned

Veterans needing in-home,�non-medical ADL support

Respite Caregiver Support

Fills in for primary caregiver
Can be scheduled as needed
Potential to combine with HHA

12 of 18

Statewide Coverage.�Local Impact.

Proudly serving veterans through the CCN since 2008

15M

Care Hours Delivered

60K

Lives Impacted

90%

Satisfaction Rate

55

Counties Served

13 of 18

Story

VSO introduced William to Homemaker/Home Health Aide
Referred through our online platform

Intervention

VAMC authorized 16 hours/week
William chose his grandson as caregiver
We hired, trained & pay his grandson

Impact

Care from someone he already trusts
Remained safely at home
Able to focus on living, not worrying

Everything Changed When�William Chose His Own Caregiver

William’s Story

Age: 69 Language: English/Spanish

14 of 18

When Veterans Choose, Everyone Benefits

Veterans

Trusted care from someone they know

Caregivers

Paid support and time to recharge

Case Managers

Care continuity and peace of mind

Medical Centers

Better outcomes and lower costs

15 of 18

Referring�Veterans�is Simple

16 of 18

Care Doesn’t Work �Without Connection

Choice changes everything�Change leads to impact�Impact starts with you

17 of 18

cheyenne.chitry@24hrcares.com

Gavin Ward

Director

Strategic Partnerships

(310) 321-5464

gavin@24hrcares.com

Connect a Veteran

24hrcares.com/va-referral

Cheyenne Chitry

Regional Manager,�Community Development

(909) 434-5910

Cheyenne.chitry@24hrcares.com

18 of 18

24hrcares.com