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TOTAL QUALITY MANAGEMENT�Part-2

PHARMACEUTICAL QUALITY ASSURANCE

DEPARTMENT OF PHARMACEUTICAL SCIENCES & TECHNOLOGY

BIRLA INSTITUTE OF TECHNOLOGY, MESRA

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LEARNING OUTCOME

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After watching this Video lecture we are going to LEARN:

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  • Deming’s 14 points for Management.
  • Advantages of TQM.
  • Disadvantages of TQM.

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DEMING’S 14 POINT FOR MANAGEMENT

  1. Create constancy of purpose for improving products and services.

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  • Adopt the new philosophy.

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  • Cease dependence on inspection to achieve quality.

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  • End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.

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  1. Improve constantly and forever every process for planning, production and service.

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  • Institute training on the job.

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  • Adopt and institute leadership.

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  • Drive out fear.

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  • Break down barriers between staff areas.

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  • Eliminate slogans, exhortations and targets for the workforce.

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  1. Eliminate numerical quotas for the workforce and numerical goals for management.

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  • Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.

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  • Institute a vigorous program of education and self-improvement for everyone.

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  • Put everybody in the company to work accomplishing the transformation.

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Now, Please take a pause for two minutes to recapitulate the topics we have discussed, and try to answer the following question:

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  • Explain Deming’s 14 points for Management .

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ADVANTAGES OF TQM

  • Improves reputation- faults and problems are spotted and sorted quicker.

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  • Higher employee morale- workers motivated by extra responsibility ,team work and involvement indecisions of TQM.

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  • Lower cost.

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  • Decrease waste as fewer defective products and no need for separate.

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DISADVANTAGES OF TQM

  • Initial introduction cost.

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  • Workers may be resistant to change.

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  • Benefits may not be seen for several years.

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CONCLUSION

TQM encourages participation amongst employees, managers and organization as whole. Quality is critically important ingredient to organizational success today which can be achieved by TQM, an organizational approach that focusses on quality as an over achieving goals, aimed at the prevention of defects rather than detection of defects.

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Prepared by:

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SHUBHANGI SINGH

PHARMACEUTICAL QUALITY ASSURANCE

DEPARTMENT OF PHARMACEUTICAL SCIENCES & TECHNOLOGY

BIRLA INSTITUTE OF TECHNOLOGY, MESRA

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