#OpenSeriousGame
From conflict to collaboration
Non Violent Communication
#OpenSeriousGame
Geoffrey GROFF
Lyline LIM
Thanks to our host
#OpenSeriousGame
#OpenSeriousGame
What is
#OpenSeriousGame
What can we do when so many people are willing to learn ...
… with so few trainers ?
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Our goal
Awaken the power of
knowledge sharing
within each of us
#OpenSeriousGame
If you want to share, what can prevent you from doing so?
“It is difficult to start without support”
“I don’t feel legitimate”
“Sharing is cumbersome”
“I am not a professional trainer”
“I have no resource”
#OpenSeriousGame
#OpenSeriousGame
If you want to share, what can prevent you from doing so?
“It is difficult to start without support”
“I don’t feel legitimate”
“Sharing is cumbersome”
“I am not a professional trainer”
“I have no material”
#OpenSeriousGame
A community of open sharing promoting a framed and playful professional learning
Let’s start!
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Ice Breaker
Introduce yourself
Give the example of a conflict
you have been through
(4-minute duo)
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Expectations
What do you expect from this workshop?
(4-minute group of 4 + All)
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Non Violent Communication
Invented by Marshall Rosenberg
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Let’s play!
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Round 1: Straight to conflict!
It is ALWAYS the Same
YOU are SO …!!!
This is YOUR FAULT!
Round 1: Rules A
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Repeat, repeat… And REPEAT AGAIN !
Round 1: Rules B
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Speak louder and insist on keywords
Round 1: Fight !
(2-min duo)
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Round 1: Debrief
What happened ?
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Round 2: More conflict!
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It is ALWAYS the Same
YOU are SO …!!!
This is YOUR FAULT!
Round 2: Rules A
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You are RIGHT, the other is WRONG
Round 2: Rules B
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No compromise, it’s ALL or NOTHING
Round 2: FIGHT !
(2-min duo)
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Round 2: Debrief
What happened ?
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According to you
What wording or behavior
nurtures conflict?
(4-min group of 4 + All)
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Observation
Judgement
Feeling
Evaluation
Need
Strategy
Request
Requirement
OFNR
Round 3: Express authentically
(5-minute duo)
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I observed
I saw
I heard
I felt angry
I was shocked
I felt insecure
I need calm
I need trust
I need fun
Can you stop doing
Can you start doing
Can you do
1 2 3 4
Observations Feelings Needs Request
According to you
What change in behavior
did you observe?
(4-min group of 4 + All)
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Round 4: Listen with empathy
(3-minute duo)
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You said ...
How did that make you feel?
What is your need behind this feeling?
What first step can I do to help you fulfill this need?
1 2 3 4
Observations Feelings Needs Request
According to you
What change in behavior
did you observe?
(4-min group of 4 + All)
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Congratulations!
You practiced
Non Violent Communication
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According to you
What are your key takeaways?
(4-min group of 4 + All)
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According to you
What would make the other a good animator?
What can be improved about this workshop?
Would you consider animating this workshop
in your current activity?
(4-min group of 4 + All)
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To go further
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Thank you
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#OpenSeriousGame
Lyline LIM
Geoffrey GROFF
Resources
#OpenSeriousGame
Bug in production
The story takes place in a e-commerce company.
Jane is a developer. She is responsible for the payment pipeline feature. She spent the last weeks fixing several bugs in emergency, late in the evening. When the stress falls down (which is rare), her motivation is low and she spend most of her time online on personal hobbies.
Henry is the project manager. His bonus is directly linked to the revenue and Christmas is coming! Any mistake would be damaging for the company and for his career. He observed (again) a bug in production on the payment pipeline. This time the bug is very critical. Henry is under a high level of stress, especially since he was informed that few members of his team were accessing to illicit online websites.
Last discussions between Jane and Henry were cordial but tensed. Today Henry bursts into Jane’s office to talk about the bug in production..
Nb prints = Nb participants /10
A romantic weekend
Mickael and Gina are a young couple. Both of them have time-taking jobs and travel often. Weekends are privileged moments to spend time together and recharge their batteries. Mickael and Gina generally spend their weekends watching wrestling on TV. Mickael enjoys it but Gina doesn’t. She never said it to Mickael and even comment the match to please him. ��This weekend, Gina’s mother celebrates her birthday at her house with the whole family, just like every year. Gina knows about the event for one month and forgot to inform Mickael. She is happy to spend a weekend in the countryside, among her family and far from wrestling. On his side Mickael organized a surprise and bought wrestling tickets few months ago. He has prepared the weekend in detail and get stressed easily facing unexpected issues. Gina will be impressed when she will know the hard work he put into this surprise. He is so excited!
It’s Friday evening, Gina comes back home, they start discussing the program for the weekend.
The concert
The Desmond family recently moved to San Francisco following Marc’s professional transfer. Marc is Sophie’s father. Sophie is a 15-year old teenager. She sees this new move as totally unfair.
Despite this, Sophie managed to make some friends, sharing the same passion. They will all go to a concert at the end of this week. One of her favorite DJ will be performing Friday, starting from 10PM. Sophie needs to ask for the permission to go, she knows her parents will say no but her friends push her to try, she is ready to confront her parents. When Sophie talks about it to her father, Marc loses his temper and Sophie becomes very emotional.
Tracks of improvement
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