The Future of Work

Kerry Brown

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December 2022

Building a future ready workforce in the #newnormal

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Kerry�Brown��Customer Transformation Advisor

Celonis

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Formerly:

VP Transformational Change & Future of Work, SAP

Global Head of Change Management, CocaCola Enterprises

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“A corporation functions to serve their �shareholders and maximize profits.”

Annual Business Roundtable Proclamations since 1997

Corporation

“Purpose of a Corporation is to lead companies for the benefit of all stakeholders – customers, employees, suppliers, communities and shareholders.”

Business Roundtable 2019

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Corporation

A convergence of forces is� changing the way, we work.

69%

of CEOs believe employees feel engaged

Source: Qualtrics 2020

69%

of CEOs believe employees feel engaged

Source: Qualtrics 2020

34%

of employees�feel engaged

69%

of CEOs believe employees feel engaged

Source: Qualtrics 2020

34%

of employees�feel engaged

The Employee Experience Gap

The Future of Work

People

Process

Technology

Shifting Demographics

1 US Census Bureau, March 13, 2018 | 2 “The Brookings Institute, May 5, 2016 | 3 Statista, 2019 | 4 Forbes, Aug 28, 2017| 5 The Washington Post, August 28, 2018

Retirement Age “Workers”

Millennials �will comprise

Gen Z �has arrived!

Contingent �Work

Middle �Class

20%

75%

24%

50%

50+%

of the U.S. Population �by 2030¹

of the global workforce �by 2025²

of the global workforce by 2020³

of the world’s workforce will be contingent workers by the end of 2020⁴

of the world’s population have reached middle class.⁵

Baby Boomers

1946 – 1964

Generation X

1965 – 1980

Millennials

1981 – 1996

Generation Z

After 1996

The War for Talent

In 2018, for the first time in history, the number of people on the planet over the age of 65 was larger than the number of children under the age of 5

Fewer workers = talent war + technology

55 to 64: 12.8%�(42.1 million)

15 to 24: 13.1%�(43.5 million)

Man + Machine: World Economic Forum �Future of Jobs Report 2020� �

* Xxx | ** Xxx

�97 million

New Jobs Created by AI By 2025

�1.2x

Jobs for Every Job Changed by AI

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Rate of Automation

Division of Labor as share of hours spent (%)

Digital Continuum of Change

Source: SAP 2018

Source: https://www.visualcapitalist.com/what-happens-in-an-internet-minute-in-2019/

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This is what happens in an internet minute …

Evolution of Business Tools

Paper

Industrial automation

Evolution of Business Tools

Office �Software

Paper

Industrial automation

Business process automation

Evolution of Business Tools

Enterprise Resource �Software

Office �Software

Paper

Digital transformation

Industrial automation

Business process automation

Evolution of Business Tools

Process �Mining

Enterprise Resource �Software

Office �Software

Paper

Digital transformation

Industrial automation

Business process automation

Evolution of Business Tools

Process and Task �Mining

Enterprise Resource �Software

Office �Software

Paper

Execution & Experience Management

Digital transformation

Industrial automation

Business process automation

Intelligent enterprises

Source: Technische Universität München

Percentage�of respondents �who answered �Highly Important �or Rather Important

A broad skill base is required for Digital Transformation

Reality for today’s Workforce

Shaping employee experiences for the future of work

https://commons.wikimedia.org/wiki/File:Admiralty_office_Whitehall_1760_D_Cunego.jpg

McKinsey: There will be an economic shock; the question is for how long

Note: Economic shock is US Real GDP, % total drawdown from previous peak

Source: McKinsey COVID-19 Briefing Materials, status as of March 25 ; In Partnership with Oxford Economics

Crisis: Business Reaction�Rewers’ Hierarchy of Corporate Needs^TM

Copyright © 2010-20 The Corporate Agent. All Rights Reserved

Vision

What’s our long-term vision & mission?

Growth

How do we sustain profitability & thrive in this new era?

Recover

How do we pivot operations & revenue channels?

Survival

How do we stay financially solvent for next 6+ months?

Crisis Response

What’s most urgent in next 1 to 14 days?

Reinvent

Reinvent your future

Recover

Path to Recovery

Respond

Respond to the crisis

As with Maslow – there is a hierarchy of corporate needs that businesses go through when dealing with a crisis

01

02

03

04

05

What are the biggest future of work challenges you need to address?�

Live Content Slide

When playing as a slideshow, this slide will display live content

Poll: What are the biggest future of work challenges you need to address?

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Transformation is hindered by data

Underutilized & Obscure Data

Celonis Study

9 in 10 executives said their teams almost never use data to make decisions

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Transformation is hindered by complexity

Interdependencies & Silos

Underutilized & Obscure Data

Transformation is hindered by competing demands

Speed to Value

42% of enterprises agree that they struggle to gain visibility because their process data resides in rigid and disparate systems.

Interdependencies & Silos

Underutilized & Obscure Data

Transformation is hindered by continuous change

Speed to Value

Interdependencies & Silos

Underutilized & Obscure Data

Business Trends

• Flexibility | Customer/Vendor/Asset Management & Multi channel eCommerce

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• The Last Mile | Integrity of the Supply Chain/Quality/Compliance

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• Trust | Keep the Customer Promise / Understand Experience for add on Business

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• Automation | Faster path to AI/ML/RPA / Workflow automation & remote SSC

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• Finance | Liquidity and Cash management/preservation to survive

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• Urgency | Necessity to address all, not parts

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• Integration | Simplifying all of the above at Enterprise Level

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• Acceleration to the Cloud (as a Service) | Infrastructure (storage/data) / �Platform (data/bus tech) / SaaS (application)

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CXO Priorities seen across the marketplace

Metaverse

Quiet Quitting

Wellbeing & Purpose

Data Driven

Leadership

Hybrid Workplace

Tech supported hiring

Automation

The fundamental forces changing the nature of work

Work, Jobs, Organizations, Economies, Societies

Skill Shortages

Metaverse

Quiet Quitting

Wellbeing & Purpose

Data Driven

Leadership

Hybrid Workplace

Tech supported hiring

Automation

The fundamental forces changing the nature of work

Work, Jobs, Organizations, Economies, Societies

Skill Shortages

Digitalization

Demographics

Organization and culture are the biggest hurdles to digital business transformation.� �

Gartner Inc.

How can we help build a �future ready workforce?

How can we help build a �future ready workforce?

Listen, Look and Act

Workforce Resilience Report

70%

Feel at or beyond workload capacity

37%

Are confident in company’s current health & safety policies

#1

Obstacle to productivity �= Inefficient processes

92%

Believe employee listening is important

50%

Workforce gets the opportunity to provide feedback

Workforce Resilience Report

70%

Feel at or beyond workload capacity

37%

Are confident in company’s current health & safety policies

#1

Obstacle to productivity �= Inefficient processes

92%

Believe employee listening is important

50%

Workforce gets the opportunity to provide feedback

Example: Amazon order

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Sales Order

Sales Order Items

Package

Delivery

Invoice

An order at Amazon

Example

Sales Order

Package

Delivery

Invoice

1-to-many

many-to-1

many-to-many

Objects

Sales Order Items

An order at Amazon

Example

Sales Order

Package

Delivery

Invoice

1-to-many

many-to-1

many-to-many

Create Order

Change Order

Create Delivery

Create Invoice

Create Delivery

Pick Goods

Split Delivery

Post Goods

Create Invoice

Create Invoice

Post Invoice

Send Dunning Notice

Clear Invoice

Events

Sales Order Items

Create Order

Change Order

Create Delivery

Create Invoice

Add Order Item

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Imagine looking at work from every perspective

Example

Create Invoice

Post Invoice

Send Dunning Notice

Clear Invoice

Sales Order

Create Order

Change Order

Create Delivery

Create Invoice

Package

Delivery

Invoice

Create Order

Change Order

Create Delivery

Create Invoice

Add Order Item

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Create Delivery

Pick Goods

Split Delivery

Post Goods

Create Invoice

Create Invoice

Post Invoice

Send Dunning Notice

Clear Invoice

Sales Order Item

Create Invoice

208k

720k

242k

292k

Shared event

60%^*

of businesses have a lack of visibility as a key challenge to employee experience and transformation initiatives

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* Everest Task Mining Playbook, 2022

Every transformation is a �people transformation.

managing change =�expectations & accountability

The Future of Work…Is. Right. Now.

Evolving hybrid workforce and behavior is changing quickly

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Employee satisfaction is essential to engagement and performance

Lack of visibility on employee experience and adoption; need to manage change

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Shifting business functions and processes to meet rapid market changes

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Intelligent technologies can support improved experience and sustainability

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More information…

Podcast: COVID 19, Company Culture and Working Remotely

https://lnkd.in/e6inZXw

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Article: Future of Work and trends

https://www.staffing.com/the-next-10-years-looking-into-the-future-of-the-talent-economy/

Podcast: remote work

https://podcasts.apple.com/us/podcast/how-to-manage-change-to-remote/id1486109501?i=1000469210677

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My LinkedIn Profile: All articles, podcasts, etc.

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Thank you.

Kerry Brown

k.brown@celonis.com

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+1.404.685.1685

www.linkedin.com/in/kerrynbrown

What actions have you taken or are planning to address your challenges?�

Live Content Slide

When playing as a slideshow, this slide will display live content

Poll: What actions have you taken or are planning to address your challenges?

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Breakouts

Recent Experience �and Learnings

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• Accelerating Change
• Shifting Nature of Work
• Hybrid workplace

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• What is your recent experience?

Continuing Challenges 2023+

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• The Great Resignation
• Quiet Quitting
• Skill shortages
• Workforce Diversity
• Complex Careers

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• What do you see ahead for 2023 and beyond?

Actions & Growth Potential

Scorekeeper (Foundational Level)

Advisor (Developing Level)

Partner (Collaborating Level)

Value Creator (Best in Class Level)

Futurist (Aspirational Level)

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I like…

I wish…

I will…

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