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Product Kickstart

Deliverables

Agshare

Virtual Farmer’s Market

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Deliverables

  • The purpose of this deck is to show you actual Product Kickstart deliverables using the example of a fictional virtual farmer’s market - Agshare.
  • We ran a series of mock Product Kickstart workshops over one month to compile this deck.
  • A fictional example allows us to give you a glimpse of fully realized deliverables, so that you know exactly what to expect from Product Kickstart.

Ready. Set. Kickstart!

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Product Kickstart�

Workshops to prepare your team for a successful product launch

3

Reduce Risks

Uncover your riskiest blind spots and create a plan to test them.

Learn From Your Users

Set yourself up to understand your users better than the competition.

Define Success

Leave no doubt about what success means for your product. Empower your team to make decisions, fast.

Find Value

Find your product’s sweet spot — the right combination of features to bring value to both your customers and business.

PROPRIETARY & CONFIDENTIAL

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Product Vision

Defining Success

Product Vision, Goal Alignment, and KPIs.

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Fresh, sustainable food — anytime, anywhere.

  • Enable farmers to sell directly to local customers via multiple channels.
  • Help aspiring farmers turn their hobby into a business.
  • Help farmers grow and scale their businesses to stay competitive against large distributors.

2–5 Year Product Vision

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Business and Product KPIs

Goal Alignment: Defining Success

Business + Product Goals

Metrics

Establish product viability

Positive results from the research **

Establish and grow our presence in multiple local communities

  • At least 50 sellers signed up for the platform within first 6 months (pilot)
  • Establish pick up points for at least 5 farmers markets within first 6 months

Become a recognized platform for local producer distribution

  • Get to 200 sellers by the end of 1st year
  • Expand to at least 20 markets in the second year
  • Maintain paid to free sellers ratio above 70%

Build loyal customer base

  • Monthly Active users (at least 1 order a month) growth 50% within first 6 months, after that sustained 30% growth within first two years
  • User retention rate to exceed 65%

Help small producers grow their business

  • 30% of sellers on free plan convert to paid plans

Increase monthly revenue

  • Reach $3,500 MRR within first 6 months, $14000 by the end of 1st year
  • Grow revenue 125% revenue in the second year, 100% in the third year

Expand service offering

  • Start offering local deliveries in 2022
  • Start offering nationwide shipment in 2023

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KPIs Over Time

Goal Alignment: Defining Success

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Product Vision

The Problem Space

Personas and journey maps

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Meet Your Users

Understanding your customer is critical to building a product that brings value to your customers and your organization. Here’s what we did to get to know them better:

  • Brainstormed proto personas together
  • Visualized the user’s current experience

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Read [Insert Persona name] story

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Read [Insert Persona name] story

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Read [Insert Persona name] story

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Read [Insert Persona name] story

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Read [Insert Persona name] story

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Customer Journey Map

The Problem Space

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Customer Journey Map

The Problem Space

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Product Vision

Competitor Analysis

Where your product can stand out

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Key Takeaways

  • There are niche solutions for farms and farmers markets/hubs/co-ops
  • Direct competition focuses on the seller side
  • Indirect competition focuses on the buyer side
  • No companies are addressing 2-sided or 3-sided marketplaces

* Analysis based on marketing material

Competitor Analysis

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Direct Competition

Positioning

Supports farmers markets/food hubs

Pros

Cons

Pricing

Locally Grown

Software platform for small farms

Minimal but complete solution for setting up a virtual farmers market, supports different pricing models, somewhat customizable

Outdated UI, limited functionality, poor UX

3% of sales

Local Food Marketplace

Comprehensive, flexible software platform for farms and farmer markets that helps growers plan, sell, and distribute local food

Full features, modern UI, integrations, configurable, flexible, lot of add-ons

Expensive set-up fees, especially for hobbyists/starting growers, add-ons are expensive

one-time set up + subscription

Food4All

Software platform for growers offering free tools, technology and an online marketplace. Provides growers with everything they need to market and sell to buyers in their community

Coming soon

Free for sellers, complete sales toolkit for growers

No marketplace support yet (coming soon)

Free for sellers, buyers are paying transaction fees

Local Line

E-commerce platform for farms

Easy set up, multiple sales channel support, logistics management, customer support, and website builder included in price

Buyer facing UI lacks features

subscription

Competitor Analysis

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Indirect Competition

Positioning

Pros

Cons

Pricing

Community supported agricultures

Own share in crops

Online ordering, guaranteed share, discounts, pickup/delivery options; advance planning of crops for growers

Not knowing in advance the exact amount and kind of produce, pickup/delivery limitations

Advance purchase of crop shares

Buying clubs

Priority access to limited produce of high quality

Online ordering, produce quality, discounts, pickup/delivery options

Limited order window, pickup/delivery limitations

Membership fees + per item pricing

Farms directly selling online

Direct farm to table

For buyers - freshest quality produce directly from grower, no middlemen; for growers - additional sales channel, low-cost growth potential

Produce quantity and diversity, too narrow specialization, limited pickup/delivery options; the seller has to take care of logistics

Direct sale

Meal kit subscription services (blue apron, hello fresh, etc)

Complete set of ingredients for a meal, with instructions

For buyers - convenience, variety of foods, ease of use, complete meal, low waste; for growers - predictable planning, low waste

Environmental cost of packaging, buyer is limited to suggested recipes, higher cost compared to grocery shopping

Subscription

Grocery subscription services (imperfect foods, misfit market, etc)

Quality groceries periodically delivered to your door

For buyers - convenience, time savings, potentially cost savings; for growers - low waste

For buyers - limited customization options, potentially high waste

Subscription + add-ons

Competitor Analysis

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Product Vision

Conceptual User Experience

Prototypes

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SEE THE PROTOTYPE

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Visual Style

Visual Style

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Product Vision

User Story Mapping

Development Planning: Looking ahead to building your product

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Prioritized User Stories

By prioritizing user stories, we do the most valuable work first. We can quickly deliver, get feedback and then reprioritize the remaining work based on what you've learned

Development Planning

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Product Vision

Research Planning

Testing assumptions and answering unknowns

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Field Study

In a field study, we will visit the farms in a given region to observe their inventory operation, interview the owners about their current local sales and waste, and assess the technical equipment and acumen.

Research Planning

Success Metrics

  • 75% of sampled farms express a need or desire to reach a local market with excess product
  • Farms indicate at least 3% of yearly waste due to unsold inventory
  • Photo-documented models of farm inventory management

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Buyer Survey

We will survey 50 potential buyers from the same region as the Field Study to gauge their attitudes about buying local, food prices, sustainability and product methods, and their tolerance for pick-up.

Research Planning

Success Metrics

  • 75% of sampled buyers express a need or desire to buy more locally sourced products
  • 85% of respondents indicate that local pick-up is manageable

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Buyer Survey

We will survey 50 potential buyers from the same region as the Field Study to gauge their attitudes about buying local, food prices, sustainability and product methods, and their tolerance for pick-up.

Research Planning

Success Metrics

  • 75% of sampled buyers express a need or desire to buy more locally sourced products
  • 85% of respondents indicate that local pick-up is manageable

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Product Vision

Usability and Feedback

Testing our concept with real users

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Goals and Methods

Usability and Feedback

Methods

Usability Study & Empathy Interview

5 “buyer” participants selected by Ag Share

Presentation of the Concept

How well do users understand how the service works, what the value proposition is for them and what would be required of them to us it?

Information PriorityAre we presenting the right information to users to make buying decisions?

Usability Test

What challenges do users face navigating the app and using interactive controls? What features delight them?

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25%

Task Success

Identifying how Agshare works

“I see the shop Wed– Thu. I’m assuming that means that’s when you can pick it up.”

0%

Compare from long press

“I can see some of the differences, but I don’t see a way to compare.”

100%

Finding a product

“I would go right to search. That’s usually my go to”

90%

Sorting and Filtering

“It is obvious, but for whatever reason my mind was saying that that wasn’t it”

100%

Compare from links

“I’m still not sure where to tap to compare. Is it on the image or is it on the compare text?”

66%

Drilldown on Categories

“(The category selector) is obvious , but for whatever reason my mind was saying that that wasn’t it”

66%

Expanding card in product list

“I like this one in that it doesn’t take you away from the page. How do I collapse it up though?”

100%

Add multiple units to cart

“I assume if I hit add I can adjust the quantity when I get to my cart.”

Success

Usability and Feedback

Success

Success

Success

Success

Success

Success

Success

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Understanding the Concept

While most users understood that the service would aggregate food products from local producers, it was less clear how the ordering and pickup would work or who the sellers would be.

Recommendation:

More explicitly state how the service works in step format.

Include the radius of seller participants and who they include.

Be more clear about AgShare’s role as an aggregator of products. Stress that food will be arranged and available for pickup nearby.

“For me it would always be price first. Then, I think it would be location. I’m probably not going to drive 5-10 miles for the cheapest milk if there’s one that’s close in price but 3 miles.”

“It says Shop Sunday through Wednesday, so I’m guessing only during those times. Shop implies different times, Browse is a little different.”

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Highlight How This Helps Local Farmers

Users expressed value in the ability to buy from their local farms, but had some concern about losing the in-person experience, price markup and how much of the proceeds would go to the farms.

Recommendation:

Explain the revenue model openly to insure users understand that farmers are not paying for this.

Talk about food waste and how this service helps farms recoup losses on what otherwise would be lost product.

“I would want a section where I could find how much of the money I’m paying is going to the actual farmers themselves and how much is going to the app. What the extra fees are. I’m the type of person that would use this to see what’s available and then go to the actual farm to pay them directly.”

“I’m one of those annoying people that has to touch everything. So, I may or may not... I think I really like this for the browsing and getting some information than for shopping, because I really like the in-person experience.”

“I probably wouldn’t pay for it. And I’m not sure that I would use it if there was too much of a markup for the products.”

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Production Methods are Unique

Being able to view and screen on production methods was deemed very valuable to users and a unique shopping experience that they cannot get in a supermarket.

Recommendation:

Highlight production method badges in lists and filtering mechanisms.

Prioritize this content above other content in any detail view.

“Does it tell me… some of those filters we just saw, like is it grass fed… oh, they’re down at the bottom. I would expect to find those at the top.”

“The ability to see all the process. Because when we show at a supermarket, you just see all the food and you don’t really understand the processes. I really like that approach.”

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Quick Interaction Over Information Overload

Users were quick to anticipate their future experience with the app, where they have become informed of the farms and products available and would prefer a way to quickly add items to their cart.

Recommendation:

Do not require users go to a robust product detail page to add items to the cart.

Provide the product details as a secondary choice for users just getting comfortable with the app.

Present farm-specific information on a view linked to the farm name, rather than having it at the product level.

“Especially if I’ve already done my research and I know what I want, I don’t want to have to click to each (product details) to add things to my cart.”

“I guess if there was a way to click on a link to read that (From the Farmer), that might be better.”

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Product Vision

Product Roadmap

Your product’s future

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Now, Next, Later Roadmap

We organized work items into themes that evolve over the entire product life cycle.

The now term focuses entirely on MVP. Next focuses on feature development and enhancing Agshare’s value proposition. Later suggests directions for high potential growth.

Product Roadmap

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Product Vision

Next Steps

Putting our plans into action

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Product Vision

Resources

Supporting materials from the Kickstart

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Resources

Miro Boards & Supporting Materials

Deliverables

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Thank you!

Let’s make something great together.