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Team Chat Training

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Setup

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  • Open Google web browser
  • Visit operadds.com to login

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Setup

Set Up Notifications

Click the Action Center icon | Settings | Toggle on Team Chat Popup notifications (in app)

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  • When enabling in-app popups, you will see new message alerts in OperaDDS when you are not looking at the Chat screen. The popup will display for 15 seconds.

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  • Click your name | ‘Resources’

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  • Download the Pop-up Notifier on each computer.
    • Note: Use of the pop-up notifier is not required.
    • Requires TLS 1.2 enabled on your PC

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Pop-up Notifier

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  • The user logged into the notifier is displayed on the top right
  • X over the icon indicates the feature is disabled
  • Using the pop-up notifier to log in/out each day is recommended

Pop-up Notifier

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  • The notifier will display pop-ups when you are not in OperaDDS
  • Pop-ups will appear for 15 seconds
  • Clicking on the pop-up will open the messaging window

Pop-up Notifier

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  • Next, for mobile communication, download the OperaDDS app from the app store.
  • iOS 12 or higher required for iPhones or iPads
  • Android 11 or higher required for Android Devices

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Mobile App

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Add Users

  • Next, add your office staff as users by clicking Settings | Account Settings | Company Users
  • Click the Add New User button

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Team Chat Settings

  • Then, setup your Chat Settings by clicking Settings | Feature Settings | Team Chat Settings

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  • Set up teams

Team Chat Settings

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  • Set up handoff Checklists

Team Chat Settings

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  • Give each user a unique sound and color
  • A sound is played when a message is received so you are able to identify who has sent it to you. Pro tip: Set all Hygiene to the same sound to differentiate between hygiene checks and front office messages.

Team Chat Settings

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  • Create timer messages that will notify you on the fly

Team Chat Settings

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  • Create or edit Quick Messages to make one click communication even easier.

Team Chat Settings

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Training

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  • When logged in to the notifier, messages will be received as a pop-up when you are not in the system
  • Clicking on the blinking icon or the message pop-up will take you to the Chat screen to view or reply

Team Chat Use

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  • Type your location so users know where you are communicating from (e.g. OP 1)

Team Chat Use

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  • Request any staff member to you with 1 click

Team Chat Use

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  • Select a user or a team to add to your message

Team Chat Use

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  • For those with Recall - link conversations to your patients profile by searching for them here. All appointments on the schedule will appear by default.

Team Chat Use

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  • Type out your message

Team Chat Use

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  • And click send

Team Chat Use

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  • OR use advanced messaging such as Private, Urgent, Timers, Select Canned Messages, or Checklist Messages

Team Chat Use

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  • Checklist messages are a great way to tee-up information for the doctor, before they come to do an exam. Pro tip: Send your checklist message as soon as possible so the doctor can present at their convenience.

Team Chat Use

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  • Checklist messages are a great way to tee-up information for the doctor, before they come to do an exam. Pro tip: Send your checklist message as soon as possible so the doctor can present at their convenience.

Team Chat Use

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  • The green circle tells you when a user is online. After 30 minutes of inactivity a time will be displayed which counts upward to 1 hour in 5 minute increments. After 1 hour, the green circle disappears to show that this team member is offline

Team Chat Use

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  • When a message is received - such as a reply or confirmation - action items are available to hide, reply, reply all, confirm, delete, or save.

Team Chat Use

Team Chat