How we built a $6M SaaS company that everyone wants to work for
Andy Alsop
CEO, The Receptionist
It’s two weeks �before Christmas
Who We Are
Our Just Cause
To build a world where a company’s profits fuel the mission to be in service to its employees and the community.
Quick Poll
Who loves dealing with employee issues?
We’re all desperate to succeed.
Managing employees is NOT easy.
Sometimes it seems like employees are standing in the way.
Status Quo
Shareholder Supremacy�
"Corporations have no higher purpose than maximizing profits for their shareholders."
- Capitalism and Freedom, Milton Friedman
Shareholder Supremacy
has been misinterpreted
Are Shareholders Bad?
NO
Prevailing Order
Shareholders
Customers
Employees
1
???
???
But, what’s the problem?
Stress caused by…
Misalignment
Conflict
Tension
So, what’s the answer?
Employee Supremacy
What is
Employee Supremacy?
You have to prioritize
Employees
Customers
Shareholders
1
2
3
When you put employees first,
you put shareholders first.
Why do we do this?
And why should you?
Not just a love fest!
You’re in business to make money
You’re a capitalist!
We’re not alone
Proof in results:
How?
First, check your ego at the door
It’s not just “employee first”
“We are powered by Employee Supremacy!”
Never wanted to experience the Anne situation again
Resources
Entrepreneurial Operating System (EOS)
Simon Sinek’s
Infinite Game
Strict hiring
process
Hiring Process
Screening Call
Hiring Manager Interview
Simulation
Skills Interview
Culture Fit Interview
Candidate
Debrief
So, what’s next?
The Employee Supremacy Experience
“
Everyone at the company — from my colleagues to my CEO — knows that I'm a human being with unique skills and dreams, instead of an expense or a line item.”
Rain Hyneman
Customer Experience Representative
Joined: Aug ‘21
The Employee Supremacy Experience
“
We all have skin in the game. We know our values, we all show up and care, and how we’re treated is a sign of mutual respect. This creates harmony that ultimately leads to happier customers.”
Samantha Penrod
Account Executive
Joined: Dec ‘17
The Employee Supremacy Experience
“
I can try new things without fear of repercussion if that thing doesn't work out. We get to treat everything as a learning opportunity.”
LizAnn Nealing
Director of Customer Experience
Joined: Mar ‘22
The Employee Supremacy Experience
“
I'm treated with dignity and respect: I'm not just another dispensable cog; my value and worth is seen, appreciated, and celebrated every day.”
Joel W. Cabrera
Accounting Specialist
Joined: Mar ‘23
Employee Supremacy
5-Part Series
WATCH:
andy@thereceptionist.com
Andy Alsop
CEO, The Receptionist
Thank you!