1 of 10

AN INCIDENT ENDS IN MINUTES….. �THE EFFECTS OF LEADERSHIP CAN LAST YEARS.

Amanda Kaprowski

EHS Regional Manager- Komatsu

2 of 10

WHY ARE WE HERE?

3 of 10

Incidents don’t just injure bodies.

4 of 10

AGENDA

WHICH RESPONSE DO YOU GIVE?

How much damage?

What happened?

Are you okay?

5 of 10

HOW ARE YOU DOING?

6 of 10

LEADERSHIP AFTER THE INVESTIGATION

The investigation ends, all your findings are listed, the corrective actions identified and implemented, all the interviews are completed and the reviews are done.

But what about the people? They don’t end.

They return to work
What about their confidence to do their work?
Do they carry guilt or shame?
Are they embarrassed and worried about their crew’s reactions?
What about rumors and family conversations?
Has their sleep pattern’s changed?
Do they have anxiety about driving again and operating equipment again?

With a show of hands, how many of you have ever replayed an incident in your head hundreds of times?

Now imagine if that involved a:

Fatality
Serious Injury
Hurting a coworker
Damaging equipment
Almost killing someone

People don’t simply “move on”.

Do you as a leader, know your people well enough to truly identify these signs in your employees?

Sometimes the person who appears “fine” is the one struggling the most.

Invision the best leader you’ve ever worked for or with.

What made them standout and memorable to you?

What are those traits that you try to emulate from them?

7 of 10

WHAT GREAT LEADERS DO AFTER AN INCIDENT:

Check on the person before the paperwork.
Listen more than you speak.
Remove blame.
Follow up days later.
Make asking for help safe.

8 of 10

Building Culture Before the Incident.

9 of 10

WHAT EMPLOYEES REMEMBER

Not the paperwork	They remember:
Not OSHA	Who called
Not the investigation	Who showed up
Not the corrective actions	Who blamed
	Who listened
	Who stayed & who cared

10 of 10

CLOSING