Effective Communication

Prepared by Jyotirmoy Sil

Prepared by Jyotirmoy Sil

Topics

What is Communication?

The Means of Communication

The Process of Communication

Effective Communication

Characteristics of Effective Communication

The 7Cs in Effective Communication

Importance of Effective Listening

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Significance of Body-Language

Barriers of Effective Communication

What is Communication?

What is Communication?

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The imparting or exchanging of information by speaking, writing, or using some other medium.

(Oxford Dictionary)

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The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.

(Random House Dictionary)

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The means of communication

The Process of Communication

Effective Communication

Effective communication is a process of exchanging ideas, thoughts, knowledge and information such that the purpose or intention is fulfilled in the best possible manner. In simple words, it is nothing but the presentation of views by the sender in a way best understood by the receiver.

Characteristics of Effective Communication

• Clear Message: The message which the sender wants to convey must be simple, easy to understand and systematically framed to retain its meaningfulness.
• Correct Message: The information communicated must not be vague or false in any sense; it must be free from errors and grammatical mistakes.
• Complete Message: Communication is the base for decision making. If the information is incomplete, it may lead to wrong decisions.
• Precise Message: The message sent must be short and concise to facilitate straightforward interpretation and take the desired steps.
• Reliability: The sender must be sure from his end that whatever he is conveying is right by his knowledge. Even the receiver must have trust on the sender and can rely on the message sent.
• Consideration of the Recipient: The medium of communication and other physical settings must be planned, keeping in mind the attitude, language, knowledge, education level and position of the receiver.
• Sender’s Courtesy: The message so drafted must reflect the sender’s courtesy, humbleness and respect towards the receiver.

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The 7Cs

Importance of Effective Listening

Significance of Body-Language in Effective Communication

Body-Language:

The gestures, movements, poses and expressions that a person uses to communicate.

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Body-Language: Non-Verbal Mode of Communication

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Barriers to Effective Communication

Group Discussion

• Group discussion (GD) is a comprehensive technique to judge the suitability of an individual and his appropriateness for admission, scholarship, job, etc.
• GD assesses the overall personality – thoughts, feelings and behaviour - of an individual in a group. A topic is presented to the group members for discussion.

References

https://www.slideshare.net/trainingstore/presentation-full-effective-communication-skills

https://confidencecenter.com/blog/10-body-language-tips-for-effective-workplace-communication/

https://www.intelliverse.com/blog/when-you-finally-meet-body-language-for-sales-people/

http://www.wellnessexclusive.com/ahmedabad/body-language.php

https://theinvestorsbook.com/effective-communication.html

https://in.pinterest.com/pin/183381016051894067/

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Thank You