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When do you need to calibrate the scanner?

After each assembly of the scanner

Fresh installs or
Relocating the scanner from one place to another

When the scanner has been shaken by external force (i.e, also when sliding across a surface to reposition)
When the ambient temperature changes +/- 5°C

Example: you calibrate the scanner during the winter with no air conditioning and the ambient temperature is 15°C. Now it is summer and the ambient temperature goes up to 26°C, you will need to re-calibrate the scanner for 26°C
Rule of thumb: ambient temperature at operation should be around the same level with the temperature at calibration when scanner is in operation. If A/C is turned off during the night when the scanner is not being used, no calibration is required.

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Sanity Checks Before Calibration

Is the TG2000-F Scanner installed properly with the Controller System (PC) and Phone Holder on the longer side?
Are all the cables coming from the four pillars routed properly and hooked to the Controller System?
Is there network cable with live internet connectivity plugged into the scanner?
Is there a nearby power outlet giving 110V/220V power source to the scanner?
Has the scanner been activated? please connect to a non-scanner WIFI and visit https://mtm.tg3ds.com to activate the product. Select [Activate your Scanatic products] to activate the scanner first.

Longer Side: 152cm

Shorter Side: 132cm

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If you go with a non-conforming installation

Make sure the Scanner’s tower spacings are still 152cm x 132cm measured both on the top and bottom.
Make sure the front of each tower is facing 45° towards the center of the scanner.
Make sure the Controller System is sitting right between the 2 towers on the longer side

Longer Side: 152cm

Shorter Side: 132cm

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What will you need for the Calibration

The Scanatic 360 Body Scanner.
The CalibKit CK2000
A laptop / iPhone / Android Phone
A digital security certificate issued by TG3D Studio / OR
A Scanatic™ for Fashion Website account with Scanner Setup permission

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The CalibKit (CK2000)

Backward compatible with the older Scanatic™ 360 Body Scanner - TG1050 models
Carry-on size with handles and wheels (Wheels can easily snap on & off and may be removed for smaller cabin space)

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Installing the digital security certificate onto your device

If this scanner has never been activated, you have to install the digital security certificate. Otherwise, if you have a Scanatic™ for Fashion website account with Scanner Setup Permissions on this scanner, you can skip to this page.
The screenshots are made from a demonstration on an iPhone. It would be similar procedure for laptops or Android devices

Open the e-mail you received from TG3D with a .p12 attachment and password. Download the .p12 file. IPHONE USERS: Please only download using the built-in iOS Mail App (Other mail apps do not work)

Go to Settings -> General -> Profiles and you will see the downloaded profiles. Click the one with TG3D or CalibKit in it

When you see Enter Password, fill in the password that comes with the e-mail

Digital security certificate is installed

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Ready for Calibration (using a digital security certificate)

Search and connect directly to the Scanner’s WIFI with a name that begins with TG3D- (non-activated) or a name you have already configured (activated). For non-activated scanners, the default WIFI password is 12345678

NOTE: if you see a WIFI with TG3D -NoNetwork, this is an indicator that the scanner is not connected to the internet and you will need to fix the internet problem before you proceed

Open the browser and go to https://calibkit.tg3ds:8443

IPHONE USERS: please ONLY use Safari for this

Select the digital certificate you had just installed

When you see this page, you have successfully entered the calibration software

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Ready for Calibration (using a S4F account)

Search and connect directly to the Scanner’s WIFI with a name that begins with TG3DS (non-activated) or a name you have already configured (activated). For non-activated scanners, the default WIFI password is 12345678

NOTE: if you see a WIFI with TG3D -NoNetwork, this means the scanner is not connected to the internet and you will need to fix the internet problem before you proceed

Open the browser and go to https://calibkit.tg3ds:8443

IPHONE USERS: please ONLY use Safari for this

When you see this page, you have successfully entered the calibration software

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IR Connectivity Test

There are 2 parts to the IR Connectivity Test. Run each test in the following order:

Pillar Recognition: requires you to stand inside the scanner and tell the software which Pillar you see with lights turned on
Connectivity Test: requires you to confirm each sensor is turned on.

A sensor that is turned on

Connectivity Test

Pillar Recognition

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Calibration - Step 1

Step 1: Clear the scanner and make sure there are no objects inside

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Calibration - Step 2

Step 2: Place the CalibKit inside and expand it

Unlatch and remove the handles from the CalibKit

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Calibration - Step 2

Unlatch the lock and open up the CalibKit

Make sure it is positioned in the center most position of the scanner. C = D and A = B in distance

Lay the CalibKit on the floor with wheels facing the Controller System

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Calibration - Step 2

Lightly press the CalibKit down with your hand or foot so it does not move during the expansion

Pull the handle and slowly raise up the zigzagged screen

Continue to expand it

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Calibration - Step 2

Fully expanded

Press Next and it will begin Step 2 Calibration. This can take a couple of minutes

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Calibration - Step 3

Processing the Calibration Results. It can take up to 5 minutes, so please be patient. If it gives you an error, see here to troubleshoot.

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Do a 3D scan and verify

Do a scan with your Cloudzet App on the mobile phone. Rotate your avatar and examine your avatar in 360 degrees to make sure there are no anomalies on the silhouette or body surface.

If you have not yet activated the scanner, please connect to a non-scanner WIFI and go to https://mtm.tg3ds.com. Select [Activate your Scanatic products] to activate the scanner first.

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Common Issues

When you see error Code: 999, it is often caused when you bring another app to the foreground during calibration which causes timeout to the browser. All you need to do is refresh the Safari browser and it will resume with the status bar

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Common Issues

For other Error Codes:

Error Code	Possible Causes	The Fix
2002	Objects detected in Step 1	Remove any objects in the scanner (including the CalibKit) during Step 1
2101	Sensor view is obstructed	Please check if the USB cable inside the pillar is blocking the sensor’s views and make sure the black covers on the pillars are free from dust and fingerprints on both sides.
2102	Sensor view is obstructed
2103	Sensor angle Anomaly	Make sure you’ve run the Connectivity Tests and that the sensors are pushed all the way down its slot
2201	Depth Image Anomaly	1. Please check if there is any STRONG external light source, ex: sun shine 2. Please check if there are any USB cables or fingerprints obstructing the sensor’s views 3. Please check if the markers on the top panel of CalibKit are damaged 4. Check all of the above and restart Calibration steps.

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Common Issues

For other Error Codes:

Error Code	Possible Causes	The Fix
2202		Please make sure the CalibKit is stably placed in the center and not wobbling during the calibration (i.e. Avoid strong airflow from overhead vent. Turn off the air conditioner for just for calibration phase)
2203
2301		Affected sensors: xa-ya and xb-yb (ie. C-2, see reference diagram below) Check the specific sensors for fingerprints/dusts and rerun Calibration