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All Teams Data Overview

August 7, 2024

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July Data

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Chinatown

District 5

District 10

Mid-Market

Mission

Sunset

TOTAL

Total Interactions

5,214

5,348

5,178

3,784

2,538

5,180

27,242

311 Reports

310

1,565

2,712

514

799

615

6,515

Directions

306

425

172

156

237

19

1,315

General Assistance

78

41

340

687

72

81

1,299

Merchant Visits

4,304

1,883

1,349

667

191

2,965

11,359

Safety Crossings

5

99

83

11

16

686

900

Safety Escorts

11

9

66

109

13

25

233

Wellness Checks

173

1,238

1,227

2,177

1,026

311

6,152

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Daily Log Update

New question under the Safety & Crime section: Was the incident resolved?

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Call to 911 = resolved if Community Ambassadors have made the call to 911 and have connected the affected individual(s) with a first responder

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Intervention/De-escalation = resolved if Community Ambassadors have successfully de-escalated the situation

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Overdose Response = resolved if Community Ambassadors have provided the appropriate response based on NARCAN/overdose response training

Demo!

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Safety & Crime Logging Best Practices:

  • Log all incidents: Some incidents require an incident report, some may not
    • Incident report for emergencies or serious incidents
    • If no incident report, Ambassadors must still include notes about what happened
    • Very important to describe what happened: How did you and your partner respond? What were your roles? What was the outcome?�
  • Responses to merchant calls:
    • Team Lead will log the merchant call
    • Responding Ambassadors will also submit a log
      • If responding to a disturbance, log as Intervention/De-Escalation
      • If disturbance is no longer in progress upon arrival, log as regular Merchant Visit

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Questions?

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