Akshaj, Vansh, Freeman, Sean

Typecast

THE PROBLEM

Customers no longer voice their issues to customer support. Instead, they choose to vent on social media platforms

THE PROBLEM

Business are not aware of and react too slowly to technical issues

THE FACTS

88% of consumers are less likely to buy from companies that leave complaints on social media unanswered

THE SOLUTION

Leveraging machine learning to gain insights from data in social media platforms.

Enabling improved customer experience by empowering businesses to take action as soon as it is needed�

Typecast

How Typecast

Works

Create a personalized dashboard and response system for issues

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Scrape Twitter for all relevant tweets with the business

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Conduct keyword extraction and sentiment analysis

Tweet Analysis

Sentiment Analysis

Seq2Seq

Web

Scraping

Text Rank

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Impacts

Decrease Response Time

Increase Customer Assistance by Qualified Employees

Increase customer experience and product and service improvement

Leveraging machine learning and artificial intelligence to empower businesses worldwide