Amenities for Divyangjan��in Rly Stations�

Evolution

• United Nations General Assembly adopted its Convention on the “Rights of persons with disabilities” on 13th December,2006.

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• Govt. of India ratified the same on 1st October 2007.

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• RPwD(Rights of Persons with Disability) Act 2016 (passed by the parliament and received the assent of president of India on 27th December 2016 and came in to force on 19th April, 2017).

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• Railway Board issued the “Guidelines on accessibility for divyangjan on Indian Railways” on 24.11.2022 in consultation with Chief Commissioner of People with Disabilities (CCPD).

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• Guidelines has been notified in Gazette of India on 13.11.2023.

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AIM

• IR is committed to make Railways “accessible/barrier free” for Persons with Disabilities (Divyangjan) as part of “Sugamya Bharat Abhiyan” or “Accessible India Campaign” of Government of India.
• State of art approach and Philosophy of Universal design and with a rational of reasonable accommodation as guided by RPwD act, 2016.
• This is a continuous process.
• Provisoin of all short term facilities to be completed by March, 2026.
• An Audit team(High Court & NGOs) will check if the facilities provided have been provided as per the guidelines.
• Shouldn’t call them “Handicapped”, but Divyangjan or PwD.

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Minimum Essential Amenities

• All SSE/JE/Works should review the quantum of Passenger amenities provided in each station in their Jurisdiction.

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• Any deficiency in Minimum essential amenities should be eliminated without any delay, by providing the required number of amenities(each item of passenger amenity).

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• Any deficiency noticed in MEA, will be viewed seriously. All SSE/JE/Works should note.

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Guidelines

GUIDELINES

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1.0 Information System Accessibility

2.0 Station Accessibility

3.0 Platform Accessibility

4.0 Train Coach Accessibility

5.0 Monitoring & Feedback Mechanism

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1.0 INFORMATION SYSTEM ACCESSIBILITY

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• Websites/IRCTC –

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https://indianrailways.gov.in/railwayboard/divyang/index.jsp

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• Mobile App

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• Public Announcements

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• Signages

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• Information in Coach

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1.0 Information System Accessibility: Web Page

Short term target: NSG1 to 4 & SG1-2, Medium term Target: NSG 5-6 & SG3, Long term: Nil.

• Website shall have a one-click template showing all Divyangjan facilities in stations and trains.
• Interface shall be flexible, user-friendly, and information legible in multiple formats.
• Website shall follow Universal Design principles and W3C (World Wide Web Consortium) guidelines.
• “Text-to-speech and pictograms” shall aid visually, hearing, and learning impaired users.
• CAPTCHA for booking shall be visual and audio, using simple sums like “1 + 2 = ?”.
• Accessibility of information before, during, and after the journey shall be continuously improved through Indian Railways digital systems.
• The website shall have a link to Rail Madad for Divyangjan complaints and redressal.
• Accessibility information shall be displayed station-wise on the website.

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1.0 Information System Accessibility: Web Page/Websites

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1.0 Information System Accessibility: Web Page/Websites

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1.0 Information System Accessibility: Mobile App

• A dedicated mobile app shall provide information on all passenger amenities, including Divyangjan facilities.�
• The mobile app and website shall be WCAG(Web content Accessibility guidelines) 2.0 (AA) and STQC(Standardisation Testing & Quality certification) certified.�
• The existing ‘Rail Madad’ app shall be modified with CRIS support to enhance accessibility and assistance for persons with disabilities.

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1.0 Information System Accessibility: Public Announcement System

• At NSG-1 category stations, announcements with Sign Language shall be made. Further, this will be integrated with parallel captioning systems and displayed on digital screens on Railway stations as well to support the needs of persons with speech and hearing impairments.

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• Announcements regarding the position of Divyang friendly coach shall be made at regular intervals, wherever feasible.

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• Efforts made for better acoustics, sound legibility and audibility to enhance information access through public announcements at Railway Stations.

Short term target: NSG1 to 4, Medium term Target: Nil, Long term: Nil

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1.0 Information System Accessibility: Signages

• Standardized illuminated signage of all facilities available at Railway stations, including Wheelchairs etc. to be provided and displayed prominently for clear visibility from a distance.

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• Braille signage may also be provided along with all other signages at the stations. (NSG 1 to 2 & SG 1 category stations).

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• Efforts to be made to get frontline service staff trained in sign language in a phased manner.

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• The Coach Position Display system needs to display the position of the Divyang coach at stations where such system provided.

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Short term target: NSG1 to 4 & SG1, Medium term Target: Nil, Long term: Nil

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1.0 Information System Accessibility: Information in Coach

• During journey in all running trains, railways shall integrate visual display and audio announcements regarding approaching train stations in Divyang Coach.

• Facility to access approaching station information shall be enabled through a "Call Alert System" to enable all passengers including persons with sensory, cognitive and learning disabilities.

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• Emergency exit sign in green and white colour should be well illuminated at each side of the train coach aisle which should be clearly visible.

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2.0 Station Accessibility

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• Accessible Route

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• Parking

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• Entrance Ramps

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• Ticket counter

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• Help Booths

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2.0 Station Accessibility: Accessible Route

• Entry and Exit of the Railway Station should be accessible.

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• Railway stations should be planned and designed keeping in view accessibility to Divyangjan and senior citizens.

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• Railways should prepare and approve Divyangjan accessibility Route Map for each station. The route map should clearly indicate seamless and continuous connectivity from “Divyangjan parking/station entrance”, to ticketing counters, accessible toilets, drinking water booths, waiting areas, FOBs and PFs.

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2.0 Station Accessibility: Entrance Ramps

• Ramps with a minimum slope of 1:12 shall be provided at station entrances. Landing shall be provided at every 9m interval.

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• Double height handrails (900 mm and 760 mm height) with rounded grips shall be installed.

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• Braille signage shall be provided at ramps for NSG-1 category stations.

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• Tactile guiding blocks (line/dot-type) shall indicate paths for vision impaired passengers. The path should be clear of obstructions.

Short term target: All category stations, Medium term Target: Nil, Long term: Nil

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2.0 Station Accessibility: Entrance Ramps

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2.0 Station Accessibility: Entrance Ramps

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2.0 Station Accessibility: Entrance Ramps

• Tactile guiding blocks (line/dot-type) shall indicate paths for visually impaired passengers.

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• Double height handrails (900 mm and 760 mm height) with rounded grips shall be installed.

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2.0 Station Accessibility: Parking

• A minimum of two car parking lots for Divyangjan shall be earmarked as accessible car parks with direct access route to station building, preferably 30m from station building entrance.

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• Parking lot should be as close to the Help-Booth/entry of station as possible. It should ideally be a step free or with ramped access.

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• Floor and vertical signage with blue and white pictogram of accessibility shall be provided for the parking.

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• Parking lots for vehicles to be provided as per availability of space, feasibility and requirement for other category stations.

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Short term target: NSG1 to 5# ,Medium term Target: NSG 6#,Long term: Nil   

(#Parking lots will be provided wherever feasible)

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2.0 Station Accessibility: Parking

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2.0 Station Accessibility: Parking

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2.0 Station Accessibility: Parking

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2.0 Station Accessibility: Ticket Counter

• Provision of low height ticket and enquiry counters duly marked as being Divyang friendly with accessibility signage should be available.

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• Priority shall be given to Divyangjans in queues at the ticket booking office. The queue segregating handrails may be provided.

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• Zonal Railway may decide provision of a low height ticket counter based on the feasibility and requirement for other category stations.

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Short term target: NSG1 to 3& SG1, Medium term Target: Nil, Long term: Nil

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2.0 Station Accessibility: Ticket Counter

Leg room

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2.0 Station Accessibility: Ticket Counter

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2.0 Station Accessibility: Help Booths

• Help Booths shall provide wheelchairs and other assistive devices such as crutches.�
• The Help Booth shall be located at a prominent and clearly marked place with informational and directional signage from the main entry of the station for ease of access by Persons with Disabilities (PwDs).�
• Accessible Help Booths manned by Divyangjan Sahayaks shall be provided at NSG-1 to NSG-3 and SG-1 category stations.�
• At NSG-4, NSG-5, and SG-2 category stations, an identified office shall be designated as a Help Booth.�
• The Help Booth shall be near the entry/exit of the station and prominently identifiable for ease of assistance to PwDs and other passengers.

Short term target: NSG 1 to 5 & SG 1 to 2, Medium term Target: NSG 6 & SG 3, Long term: Nil

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2.0 Station Accessibility: Help Booths (Contd..)

• Where separate accessible ticket counters for Divyangjan exist, they may serve as Help Booths in compliance with prescribed standards.�
• Where a separate Help Booth cannot be provided, appropriate signage shall be installed or an existing Enquiry Booth may be redesignated with a separate accessible counter for Divyangjan, keeping practical feasibility and workload in mind.�
• To the extent possible, Help Booths shall be manned by NGOs working in the field of disability free of cost.�
• NGO personnel shall receive basic training from Railways on ticketing rules, Divyangjan facilities, and railway systems and shall guide and assist Divyangjans.�
• If no NGO is available, Railways may explore outsourcing manpower for Help Booths, and in such cases, assistance may be provided on a chargeable basis.

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2.0 Station Accessibility: Help Booths

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3.0 Platform Accessibility

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• Platform zoning & Design

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• Toilets (minimum 1)

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• Drinking Water Booths

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• FOB/Subway

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• Lifts/Elevators

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• Lighting

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3.0 Platform Accessibility: Platform Zoning & Design

• All the new platforms being raised to High level or during resurfacing of platform, the guiding tactile path will be ensured.
• The platform edges may be painted with colour strip in high contrast to the floor colour so as to ensure safety for persons with low vision and others while boarding the train or otherwise. Colouring should be such to avoid illusion to driver and also shall not result in false signal sighting.
• All structural elements like columns or coach position indicator poles, etc. shall be painted in contrasting colour scheme from the bottom to 900 mm above to allow adequate visual contrast for persons with low vision/colour blindness.
• Platform numbers and other signage for platform amenities shall be designed and placed/hung prominently in a uniform manner.
• Protruding objects if any, on the platform shall ensure a minimum head clearance of 2000 mm from finished floor level which will ensure an uninterrupted path especially with people with low vision/Blindness.
• Platforms should be well illuminated with atleast 100 lux levels in case of covered area and atleast 30 lux in case of open area for better visibility, high contrast and legibility. (NSG l -4 & SG 1-2 category stations).

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3.0 Platform Accessibility: Platform Zoning & Design

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3.0 Platform Accessibility: Platform Zoning & Design

Safety

Standing/Waiting

PF FURNITURE

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3.0 Platform Accessibility: Toilets

• Atleast one toilet may have universal accessibility features and the facility may be used by all types of passengers.

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• Signage at accessible toilet entrance should be clearly visible and should comply with the International Symbol of Accessibility.

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• Wherever space is a constraint, a unisex toilet cubicle with accessibility features to be provided.

Short term target: NSG1 to 6 & SG 1 to 3, Medium term Target: Nil, Long term: Nil.

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3.0 Platform Accessibility: Toilets

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3.0 Platform Accessibility: Toilets

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3.0 Platform Accessibility: Toilets

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3.0 Platform Accessibility: Drinking Water Booth

• Drinking water points accessible for Persons with Disabilities (PwDs) should be provided on each platforms.
• Any operable part of electrical/electronic controls such as vending machines, electrical switches, wall socket, intercom buttons etc. should be designed and operable.
• Faucets and other controls designated for use by Persons with Disabilities may be provided.
• Clearly visible signage shall be provided.
• Zonal Railways may decide upon the provision of drinking water tap based on the feasibility and requirement for other category of stations.

Short term target: NSG 1 to 4 & SG 1 to 2, Medium term Target: Nil, Long term: Nil

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3.0 Platform Accessibility: Drinking Water Booth

Leg room

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3.0 Platform Accessibility: Drinking Water Booth

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3.0 Platform Accessibility: Drinking Water Booth

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3.0 Platform Accessibility: Foot over Bridges/Subway

• FOBs with both stairs and Ramp facility(not steeper than 1 in12) should be provided to make them accessible for senior citizens and persons with physical disabilities (PwDs) as well as ease of self carrying trolley bag. If ramp is steeper than 1 in 12, lift should be provided.
• FOB should be preferably 20 feet wide at NSG 1 to 3 and SG-1 category stations wherever feasible. For other category of stations, Zonal Railways may decide upon the width of FOB based on the feasibility and requirement. Handrails shall be provided as per design.
• Tactile guiding and warning blocks may be provided which shall lead to the edge of staircases, lifts or escalators. (NSG 1 to 2 category stations).
• Stations where there is more than one platform without any FOB/ Subway connecting them, a pathway for passengers may be provided connecting the ends of the platforms. The pathway should have a minimum width of 2 meter and notices/signages should be prominently displayed near such crossings. (As per para 417 of IRWM).-+-

Short term target: NSG 1 to 4 & SG 1 to 2, Medium term Target: NSG 5, Long term: Balance stations

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3.0 Platform Accessibility: Foot over Bridges

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3.0 Platform Accessibility: Foot over Bridges

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3.0 Platform Accessibility: Subway

• The height of subway should be at least 2.75 metres and minimum width of subway to be 4 metres (desirable 7.5 metres).

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• The subway shall be equipped with an adequate lighting system, an effective drainage arrangement, and appropriate measures to ensure security and safety at all times.

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• Power supply for the subway shall be ensured through the feeder cable of the traction line (OHE) or from an alternative source of uninterrupted electric supply.

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• Tactile path (guiding and warning) from the platform may seamlessly lead to Subways (NSG1 to 2 & SG1 category stations).

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3.0 Platform Accessibility: Lift

• Lifts shall be provided at platforms where FOB ramps are not available or feasible(steeper than 1 in12).�
• The minimum internal size of the lift shall be 1500 mm × 1500 mm to allow easy maneuverability of wheelchair users, with a clear door opening of at least 900 mm.�
• The gap between the lift door and the building floor shall not exceed 12 mm.�
• The call button outside the lift shall have a clear floor space of at least 900 mm × 1200 mm with no obstruction, enabling wheelchair users to reach it easily.�
• External call buttons shall be installed at a height between 800 mm and 1000 mm and shall feature buttons with Braille and raised letters.

Short term target: NSG 1* to 2* Medium term Target: NSG 3*, Long term: - (*for technically feasible locations)

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3.0 Platform Accessibility: Lift (Contd…)

• The control panel inside the lift shall be installed at a height of 800 mm to 1000mm, with buttons featuring Braille and raised letters for wheelchair users.�
• Grab bars shall be installed on both sides and the rear of the lift at a height of 900 mm from the floor.�
• An emergency switch, in red color, shall be provided for emergency support services, accessible to all lift users including persons with disabilities.�
• Lifts shall have a voice announcement system, maintaining a minimum volume of 50 decibels, to announce floor levels and movement direction.�
• A mirror shall be installed on the wall opposite the lift door to aid navigation for wheelchair users, allowing them to see behind and view the floor indicator panel. The mirror shall not extend below 900 mm from the lift floor to avoid confusion for people with visual impairments.

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3.0 Platform Accessibility: Lift

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3.0 Platform Accessibility: Lighting

• Lighting is an integral part of station architecture and as such should respond to the given architectural conditions and be coordinated with other elements of the stations.

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• In addition to providing illumination and a sense of security, the lighting system in railway stations should be durable, energy efficient and easily maintained.

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• The lighting in office rooms, passages, stairs, open areas etc. shall be provided as per established norms and appropriately positioned.

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Waiting Hall- Priority seating

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Braille Signages

• Braille signage shall be provided at ramps for NSG-1 category stations.
• Braille signage may also be provided along with all other signages at the stations. (NSG 1 to 2 & SG 1 category stations).

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Braille Signages

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Tactile Pathway

• Standard tactile guide/ Pathway (Line/dot-type) which indicates a correct path/route should be provided on all standard ramps (all category of stations).

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• All the new platforms being raised to High level or during resurfacing of platform, the guiding tactile path will be ensured (all category of stations). Tactile tiles are to be provided after raising of PF.

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• Tactile guiding and warning blocks may be provided for FOBs & Subways which shall lead to the edge of staircases, lifts or escalators. (NSG 1 to 2 category stations).

Laying of tactile on Platform

Tactile Pathway

Sample Route Map

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Directional Tactile

Warning Tactile

Correct Method for Laying Tactile pathway at the End of the Platform:

• Maintain a clear distance of 1.8 meters between the tactile and the platform edge.

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• Use Warning Tiles at the end of the platform to indicate the boundary and ensure safety.

Tactile Pathway

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Use Directional Tiles to ensure obstruction-free, smooth movement.

Staircases, Escalators & Elevators – Warning Tiles placed before stairs/escalators and at landings.

Entrance & Ticketing Area – Directional Tiles guiding towards concourse, ticket counters, platforms & exits.

Curved Paths & Ramps: Follow the curve, ensuring proper alignment.

Start & End Points: Use Warning Tiles at entrances, exits, and crossings.

Tactile Alignment at Staircase

Directional Tiles: Straight path leading to/from stairs.

Warning Tiles: At staircase entrance & exit.

Tactile Pathway

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Use Directional Tiles to ensure obstruction-free, smooth movement. Staircases, Escalators & Elevators – Warning Tiles placed before stairs/escalators and at landings.

Tactile Pathway

At intersection

L shape- Two types of arrangement shown below. Either can be followed.

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Tactile Pathway

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At intersection

T shape- Two types of arrangement shown below. Either can be followed.

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Tactile Pathway

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At intersection

+ shape- Two types of arrangement shown below. Either can be followed.

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Tactile Pathway

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• The difficulties observed in negotiating the gap between Train coach and platform needs to be minimized to the best extent possible by technological innovations for ease in boarding and alighting to all passengers including persons with disabilities (Divyangjan).

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• The new train coaches shall integrate an accessible feature of having atleast one door wider than others to provide better access for Wheel Chair bound persons with disabilities.

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4.0 Train Coach Accessibility:

Train Coach and Platform Interface

• Paint the signage/ symbol of Divyang coach prominently and big in a standardised format on outside so as to be identified from a distance.

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• Braille coach number may be provided near the coach entrance door or at door handle for easy identification of coach along with direction indication for ascending/descending coach position for passengers with visual impairment.

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• The foot step edges will be in contrasting colour scheme for better visibility to low vision Colour blind and others with vision impairments.

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4.0 Train Coach Accessibility: Coach Exteriors

Railway coach interiors shall enhance their accessibility features through the following recommendations guidelines:

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• Seat numbers shall be provided in braille along with contrasting colour scheme on handles near aisle for easy accessibility of visually impaired and all others. Seat number in larger font also to be provided near aisle for those with low vision.

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• Electrical control switches along with mobile/laptop charger points shall be in contrasting color scheme with tactile features embedded on them.

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• A step ladder may be modified for easy access for upper berth in sleeper class, three tier and two tier AC coaches.

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• A vertical handrail to be fixed adjacent to the ladder for providing support while climbing for upper berth. Appropriate standardized pictogram shall be used to display the same. Suitable instructions will be issued for providing adequate handrail holds without infringing into the aisle space Braille and tactile signage should be placed at a height between 900 mm to 1500 mm (ideal location at I 050 mm) above the finished floor level.

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4.0 Train Coach Accessibility: Coach Interiors and Seating

TOILETS

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• Foldable door of toilet in new coaches shall be made more accessible and easier to operate with low physical effort.

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• Adequate grab rails in both Indian squat and Western type toilets shall be provided for better access and safety of passengers with disabilities, elderly and all others. The faucetI tap, handles in coaches is recommended to have a lever type handle for easy access.

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• Emergency Alarm switch of bigger size shall be provided in toilets and in Divyangjan coach for evacuation of all including persons with hearing and visual impairments. Passengers shall be made aware to respond in public interest in case of hearing of alarm from toilet.

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• Train borne accessibility features to be displayed and announced at stations and also on websites.

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4.0 Train Coach Accessibility: Coach Amenities

FRIENDLY COACHES

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• Divyang Friendly Coaches shall be prohibited for boarding and usage by passengers other than escorts travelling with a person with disability.

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• Stoppers for Wheel Chairs shall be affixed in Divyangjan coach for keeping them safely hinged during the journey.

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4.0 Train Coach Accessibility: Coach Amenities

EMERGENCY EVACUATION

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• It is recommended to have accessibility guideway to be used for emergency evacuation from the train coaches. Following provisions may be ensured in all coaches for safe exit of passengers including persons with disabilities on priority.

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• Emergency exit sign in green and white colour should be well illuminated at each side of the train coach aisle which should be clearly visible.

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• The emergency window in AC coaches for evacuation I rescue should be well identified with a signage, including in braille.

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• An audio announcement along with flash sign during emergency evacuation may be explored for informing persons with visual and hearing impairments respectively.

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4.0 Train Coach Accessibility: Coach Amenities

EMERGENCY EVACUATION (Contd…)

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• A self-reflective and contrasting colour line bordering the aisle should be visible as a guiding line even during low or no lighting conditions in a coach, especially at nights.

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• Coach attendants, support staff, RPF personnel and all others on board the train should be sensitized and well trained for emergency rescue operations especially for persons with disabilities. This perspective shall be included in their training modules and revised regularly.

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4.0 Train Coach Accessibility: Coach Amenities

5.0 Monitoring & Feedback Mechanism:

Monitoring Mechanism

• Present system of station inspection by multi-disciplinary committee such as SIG and designated officials is adequate to monitor the facilities for PwDs.

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• Inspection reports by individual Railway officials or multidisciplinary committee should include para on Divyang friendly facilities/services and para suggesting for scope for improvements.

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5.0 Monitoring & Feedback Mechanism:

Feedback Mechanism

• Feedback I Complaint and Suggestion Book to be made available at the Station Director office I SM I SS office I Help-Booth at NSG-1 to NSG-3 stations and SG-1 category stations. Assistance also to be rendered for persons with visual impairments to write their complaints/feedbacks/suggestions.

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• Complaint Book shall also be made available when asked for in A/C coaches by TTE of train for any issues in regard to accessibility.

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• Feedbacks I Complaints through Website and Mobile App with facility to upload photographs for crowd sourcing shall be enabled as a feature in Indian Railways.

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• All complaints to be directed to designated official of concerned Railway for its appropriate redressal.

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5.0 Monitoring & Feedback Mechanism:

Feedback Mechanism (Contd…)

• Stakeholder consultations I discussions with "Divyangjan" about the problems being faced by them at Railway stations i.e while entering/ exiting the stations during reservation, boarding of trains, design of toilets, accessible platforms etc. shall remain an integral part of feedback system. As per their suggestions, suitable policy modification including necessary steps must be taken to make "Accessible India Campaign” more effective.� �

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Implementation Strategy and Timeline

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Implementation Strategy and Timeline (As per Gazette)

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Implementation Strategy and Timeline (As per Gazette)

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Implementation Strategy and Timeline (As per Gazette)

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Implementation Strategy and Timeline �(RB Action plan Items)

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Implementation Strategy and Timeline �(RB Action plan Items)

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Implementation Strategy and Timeline �(RB Action plan Items)

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Implementation Strategy and Timeline �(RB Action plan Items)

STATIONS CLASSIFICATION - SCR

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Implementation Strategy and Timeline (As per Gazette)

(Divyangjan Action Plan submitted to RB in June- 25)

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Implementation Strategy and Timeline (As per Gazette)

(Divyangjan Action Plan submitted to RB in June- 25)

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# - parking lots will be provided wherever feasible

Implementation Strategy and Timeline (As per Gazette)

(Divyangjan Action Plan submitted to RB in June- 25)

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Implementation Strategy and Timeline (As per Gazette)

(Divyangjan Action Plan submitted to RB in June- 25)

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Implementation Strategy and Timeline (As per Gazette)

(Divyangjan Action Plan submitted to RB in June- 25)

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Divyangjan Action Plan to be submitted to RB by 12.09.2025

• Railway Board advised to submit the Revised Divyangjan Action plan as per the prescribed format duly correcting and reconciling data in PAMS.

Commonly observed deficiencies in Divyangjan Provisions at railway Stations

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• Ramp provided without Double Height Handrails and Proper Tactiles

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Double height hand rail not provided

Warning Tactile not provided at the start of the ramp

Directional Tactile not provided on the ramp

Double height hand rail not provided

Directional Tactile not provided on the ramp

Double height hand rail not provided

Double height hand rail not provided

• Tactile Tile not provided on ramp

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Ramp is not in 1:12 Slope

• Ramp provided with Stepped Flooring

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Common yet erroneous practices like rumbled floorings or grooves, it causes undulation to Wheelchair users.

Other common erroneous practice in ramps is use of polished stone finish, slippery floor finishes, absence of handrails at two heights, inadequate lighting, inadequate visual contrast, etc.

• Standard ramp✅

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• 1: 12 slope
• Maximum continuous ramp length of 9m beyond which intermediate landing to be provided
• Braille plate information on handrail extended 300mm before the slope starts

• Warning and Guiding Tactile tiles

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Guiding/Directional Tactile tile

Warning Tactile tile

Tactile guiding and tactile warning are special textured surfaces designed to help visually impaired people navigate safely in public spaces by feeling them with their walking stick or under their feet.

Tactile guiding paths — which have long raised lines — are laid on the floor to lead passengers from the station entrance to important areas like the ticket counter, waiting hall, platforms, or FOBs.

Tactile warning surfaces — which have raised dots or bumps — are placed at places where extra caution is needed, such as at the edge of the platform before the train tracks, near staircases, or direction change. These warning surfaces signal the person to stop or be alert as there may be a drop or obstacle ahead.

• Ramp provided with Double Height Handrails and Proper Tactile ✅

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Ref : Railway Divyangjan Gazette Notification dated 13.11.2023

Directional Tactile Tile on ramp

Warning Tactile tile before start of ramp

Double Height Handrail Provided

• Divyangjan Parking provided without proper marking

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• Divyangjan Parking provided with Proper Marking ✅

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Ref : Railway Divyangjan Gazette Notification dated 13.11.2023

• Tactile pathway with obstruction

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Guiding tactile hindering with door opening outside

Tactile hindering with cable ducts ( Pole)

The placement and type of tactile tiles is incorrect.

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Warning tactile tiles to be placed at the edge of the platform

In case where the platform tapers towards the end such that 1.8 m clear width for the the Warning Tactile is not available, a safe zone should be created well before the platform width reduces to 3.6m.

• Tactile pathway with obstruction

• Tactile pathway with correct maneuvering around obstruction ✅

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• Tactile tiles not provided on platforms

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No Warning tactile tile provided

No Warning tactile tile provided

No Warning tactile tile provided

• Guiding Tactile tiles provided on 1.8 m edge from platforms

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Guiding tactile provided in place of Warning (dots)

Guiding tactile provided in place of Warning (dots)

• Warning Tactile tiles provided on 1.8 m edge from platforms

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Platform edge marking

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The platform edges may be painted with colour strip in high contrast to the floor

colour so as to ensure safety for persons with low vision and others while boarding the train or otherwise.

• Low height Ticket Counter for Divyangjan incorrect/not provided

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1. Counter height to be lowered instead of raising part flooring..
2. Clear dia of 1800 mm to be available near counter for wheelchair maneuvering.

No low height counter provided

• Low height Ticket Counter for Divyangjan provided ✅

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Ref : Railway Divyangjan Gazette Notification dated 13.11.2023

• Improper Divyangjan Accessible Toilets

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Horizontal Swing Bar not Provided

Fixed bar provided instead of Horizontal Swing Bar

L shape Grab bar provided at back

Horizontal Swing Bar not Provided

Inadequate Internal Dimension of Divyangjan Toilet

• Proper Divyangjan Accessible Toilets

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Ref : Railway Divyangjan Gazette Notification dated 13.11.2023

L shape Grab bar at side for support

Horizontal Swing Bar Provided

• Proper Divyangjan Accessible Toilets

106

✅

Ref : Railway Divyangjan Gazette Notification dated 13.11.2023

Wall Elevation A

Wall Elevation B

Ref : Harmonized Guideline 2021 _MoHUA

• Improper Divyangjan Accessible Water Booth

107

Use of Improper slope makes it inaccessible for Divyangjan

No gap below the tap makes it inaccessible for wheelchair

Use of Push taps instead of Lever taps makes it difficult for Divyangjan to access

• Proper Divyangjan Accessible Water Booth

108

✅

Ref : Railway Divyangjan Gazette Notification dated 13.11.2023

Accessible Drinking Water Booth (Section)

Accessible Drinking Water Booth (Plan)

Lever type

tap to be Provided

A clear space should be provided below the water booth to allow ease of access for wheelchair

• Slippery/Glazed Floor surface

109

• Non Slippery Floor surface

110

✅

Ref : Railway Divyangjan Gazette Notification dated 13.11.2023

• Improper Inter Platform accessibility

111

FOB provided but with only ramp of 1 in 8 but no lift (1 in 8 ramp only is not Divyangjan compliant for interplatform transfer)

No FOB provided for inter platform accessibility

FOB provided without lift or without 1 in 12 ramp

• Inter Platform accessibility

112

FOB provided with 1 in 8 ramp and also Lift

(Divyangjan compliant for inter platform transfer through lifts)

FOB provided with 1 in 12 ramp

✅

FOB provided with Staircase and Lift

• Divyangjan Route Map Planning

113

✅

Divyangjan Route Map Features:

• The route map should have connectivity to all accessible facilities of stations (ramps, lifts, low-height counters, toilets) . It should be detailed and self sufficient to provide tactile tiles pathways in station premises by executing agency.
• Should indicate clear, continuous path from entry/exit to all essential facilities (ticket counters, waiting halls, toilets, drinking water, platforms, ramps/lifts, FOB/subways).
• Should indicate tactile guidance tiles (linear for straight movement, warning/dotted for hazards and decision points).
• Should be on the shortest, most direct route avoiding unnecessary diversions or sharp turns.
• Warning tile indications before stairs, escalators, platform edges, level differences, and other hazards.
• Should be planned on obstacle-free corridors, ensuring no encroachment, furniture, or clutter on tactile paths.
• Should have uniformity of design across the station—standard tile dimensions, placement, and alignment
• Should have logical terminations—guiding tiles should end exactly at the entrance of the facility, not just nearby.

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• Correct Bollard Spacing for Wheelchairs in Circulating Area

114

✅

Ref : Harmonized Guidelines 2021 (MoHUA)

1000 mm

1000 mm

750 mm

750 mm

1000 mm

750 mm

• Priority seating

115

✅

Ref : Harmonized Guidelines 2021 (MoHUA)

116