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Command and Control Doesn’t Work Anymore…:

Kristine Sizemore Sandler

We’ll talk about what does

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AhaSlides - Live Polls & Quizzes

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Great Leadership:

Doesn’t me a n being an expert or being

great at everything!

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3 areas of focus for you, the leader

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Don't try to be involved in everything about

your business and how it operates

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Why do we throw tennis balls at Managers?

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AhaSlides - Live Polls & Quizzes

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Empowered to fail forward?

“In Lean, problems aren’t roadblocks—they’re gold. Every failure reveals waste, and every fix brings us closer to flow.”

“Kaizen thrives on failing forward. Small, continuous improvements come from noticing what’s not working—and empowering people to fix it.”

“I have not failed. I've just found 10,000 ways that won't work.”�— Thomas Edison

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Future

Your Title

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  • Set the vision, the road

  • Empower them to fill the potholes!​

  • Be there to support, resources, encouragement​​

Does it take time? Is it worth it?​​

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Don’t rescue

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Coach and Nurture through eggshell moments

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Harris Poll

  • What percentage of managers are uncomfortable communicating with employees?

��

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What do you need to change?

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Manage Complacency

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72%

  • Of people said their performance would improve if their managers would provide corrective feedback.
  • ��

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RULE #4

52 RULES FOR SALES SUCCESS

People don’t argue with their own data.

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Coach to Success Model

Define

  • Decide on the agreed-upon next steps for the direct report and leader.

Execute

  • Direct Report takes agreed-upon actions.
  • Leader follows up.

Assess

  • Before: Observe and use leading and lagging indicators to explore coaching opportunities.
  • Before: Identify risks, coaching questions, and possible actions.
  • During: Utilize questioning strategies with direct report to further analyze the coaching opportunity.

Establish

  • Explore new actions (behaviors, attitudes, techniques) the direct report can take to improve performance.

COACH TO SUCCESS ASSES,: ESTABLISH, DEFINE, EXECUTE

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© 2022 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

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Don’t be involved with everything

  • Example Coaching Questions

  • How can I support you with this issue? (let them answer…. then) What action will you take?

COACH TO SUCCESS MODEL

© 2022 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

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Let them fail forward

  • Example Coaching Questions

  • Looking back, what would have ben the best approach to take?

COACH TO SUCCESS MODEL

© 2022 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

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Nurture Through Eggshell Moments

  • Example Coaching Questions

  • Knowing what you know now, how could you handle this differently next time?

COACH TO SUCCESS MODEL

© 2022 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

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Manage Complacency

  • Example Coaching Questions

  • (blame… reason…) I can see your point… What do you think your role was….

COACH TO SUCCESS MODEL

© 2022 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

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AhaSlides - Live Polls & Quizzes

© 2021 Sandler Systems, Inc.  All rights reserved.

© 2021 Sandler Systems, Inc.  All rights reserved.

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© 2025 Sandler Systems, LLC. All rights reserved. SANDLER (stylized) is a registered service mark of Sandler Systems, LLC.

Thank you