Optimizing and Troubleshooting Google Meets for Students
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If you are having issues with slow connections, dropping meetings, stuttering video or audio or other signs of poor connections in Google Meets, try these troubleshooting steps.
Update your Chromebook using these directions.
Some of these suggestions assume you are using your District issued Chromebook. If they do not apply to your situation, skip those steps. D5 cannot provide support for personal devices and home network setups.
Clear the cache and cookies on your device using these directions.
Close any extra tabs in Chrome. Meets will work best if you only have 1-2 additional tabs open.
Change your video resolution following these directions. Turning off your camera may also help.
Change the Meet layout to "Spotlight" so that only the teacher or presentation shows on the screen.
Test out a few different locations in your house to find the best spots. Usually the closer to the wireless router or hotspot you can get, the better your connection.
Turn off or disconnect other devices in the house that are connected to the wireless router.
Check with your wireless provider - your wireless router may have an option to allow you to switch to a different frequency.
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