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Learning and Volunteering

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Index

Introduction and learning outcomes (slide 3)

Chapter 1: Learning in formal, non-formal and informal contexts

  1. Lifelong Learning (slide 6)
  2. Formal Learning (slide 8)
  3. Non-formal Learning (slide 10)
  4. Informal Learning (slide 14)
  5. Recap and reflect (slide 17)

Chapter 2: Volunteering as a learning environment

  1. Competences and competence-based approach to learning (slide 21)
  2. Competence development. Models of adult learning (slide 34)
  3. Learning while volunteering (slide 38)
  4. Recap and reflect (slide 71)

Assessment (slide 72)

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Introduction and Learning Outcomes

Everyday life provides countless opportunities for learning, everywhere and in everything we do, not just school, not just while we are young. We learn during every stage of our lives. Lifelong learning is a key element in the so-called Knowledge Society.�

Volunteering is an opportunity to acquire and develop new competences and skills (either technical and social). European institutions consider volunteering to be particularly suitable for those groups that are at a disadvantage in the labour market, to access training through non-formal and informal systems and thus improve their employability.

�Also, the Policy Agenda for Volunteering in Europe (P.A.V.E.) stresses the recognition of volunteering, as a space for growth and community development

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Introduction and Learning outcomes

After completing this Unit, you will be able to:

  1. Define the features of formal, non-formal and informal learning
  2. Discuss the opportunities for learning that volunteer action provides
  3. Recognise the characteristics and experiences associated with the acquisition of different soft/transversal skills while volunteering
  4. Reflect on the competences their volunteering experience may have developed

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CHAPTER 1. Learning in formal, non-formal and informal contexts

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Lifelong Learning

The concept of lifelong learning implies that:

  • Learning is a process that happens throughout our lifetime
  • Any social institution can provide a learning context, all of equal relevance
  • Any situation can become a learning space
  • Education is about the whole development and growth of the person, in all their possibilities and capacities
  • Education is a dynamic and flexible process
  • Education is a thought-organising process
  • Education is an innovative process, for it searches new formulas to effectively, suitably and economically satisfy present and immediate future needs.�

Source: Miguel Escotet: “Aprender para el futuro” (Learning For The Future), 1991, (pages 118 ff)

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Lifelong Learning

Depending on the context in which learning is produced and its features, we can define 3 categories:

  1. Formal learning
  2. Non-formal learning
  3. Informal learning

Click on the image to watch the video and learn some more about lifelong learning.

Duration: 8 minutes

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Formal Learning

As stated in the Recommendation of the Council, 20 December 2012, on the validation of informal and non-formal learning. (page 5):

“Formal learning: means learning which takes place in an organised and structured environment, specifically dedicated to learning, and typically leads to the award of a qualification, usually in the form of a certificate or a diploma; it includes systems of general education, initial vocational training and higher education.”�

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Formal Learning

Therefore, the main features of formal learning are:

  • Environment: Structured and specifically dedicated:
  • Objectives: Defined
  • Contents: Structured
  • Learning support: Provided
  • Lead to qualification: Yes

Photo by Good Free Photos on Unsplash

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Non-formal Learning

Again, we take the Recommendation of the Council, 20 December 2012, on the validation of informal and non-formal learning for definition of

Non-formal learning: means learning which takes place through planned activities (in terms of learning objectives, learning time) where some form of learning support is present (e.g. student-teacher relationships); it may cover programmes to impart work skills, adult literacy and basic education for early school leavers; very common cases of non-formal learning include in-company training, through which companies update and improve the skills of their workers such as ICT skills, structured on-line learning (e.g. by making use of open educational resources), and courses organised by civil society organisations for their members, their target group or the general public;

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Non-formal Learning

Non-formal learning includes Open Educational Resources (OER): “digitised materials offered freely and openly for educators, students and self-learners to use and reuse for teaching, learning and research”.

Among others it includes massive open online courses (MOOC).�

Photo by NeONBRAND on Unsplash

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Non-formal Learning

Therefore, the main features of non-formal learning are:

  • Environment: Structured and organised
  • Objectives: Defined
  • Contents: Structured
  • Learning support: Provided
  • Lead to qualification: No

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Non-formal Learning

Opportunities for non-formal learning:

  • An in-company course to use a new computer system
  • Your sister’s school supporting classes
  • The digital photography course you are undergoing in the local cultural association
  • The CPR seminar at your health care centre��

Photo by rawpixel on Unsplash

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Informal Learning

After the Recommendation of the Council, 20 December 2012, on the validation of informal and non-formal learning. (page 5):

Informal learning: means learning resulting from daily activities related to work, family or leisure and is not organised or structured in terms of objectives, time or learning support; it may be unintentional from the learner's perspective; examples of learning outcomes acquired through informal learning are skills acquired through life and work experiences, project management skills or ICT skills acquired at work, languages learned and intercultural skills acquired during a stay in another country, ICT skills acquired outside work, skills acquired through volunteering, cultural activities, sports, youth work and through activities at home (e.g. taking care of a child).

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Informal Learning

Informal learning is characterised by:

  • Environment: Unstructured
  • Objectives: Not defined
  • Contents: Not structured
  • Learning support: Not provided
  • Lead to qualification: No

NOTE THAT: There is no need intentionality to learn on the learner’s side

Free photo on Pixnio

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Informal Learning

Opportunities for informal learning:

  • A family visit to the Modern Art Museum
  • Building the tree house in the family garden
  • Baking your mom’s incredible lemon cake with her
  • Attending the counter of the soup kitchen of your district

Free picture on PxHere

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Recap and reflect

Comparative of features of learning contexts

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Recap and reflect

  • Formal, non formal and informal learning do not fit in a stovepipe model. The learning gained throughout life may have relevance and importance beyond the situation in which it was gained.

  • In a workplace context it can enrich the curriculum vitae and interview process and identify new workplace opportunities.

  • In a formal learning environment it may facilitate entry or exemptions from elements of VET or higher education courses.

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Recap and reflect

Reflection Activity - What have you learned today?

  • Make a list with any courses or training activities you have completed in the last 6 months (at college, university, workplace, volunteer organisation, or any other setting…). Add the leisure activities you do in your spare time. Try and classify them as formal, non-formal or informal learning.
  • Now, go through a typical day. Make a list of activities you do and be as specific as possible.
  • Take some time to reflect on what kind of learning affects each activity on your everyday life and how they interrelate. ¿Is there something you learned in your spare time that you use at work, or at school? What about the other way round? Is there something that you learned at school that you find useful in your volunteering/leisure time?

Image by Yuu_Khoang on Pixabay

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CHAPTER 2. Volunteering as a learning environment

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Competences and competence-based approach to learning

Competences are, in short, a mental construct with which we refer to the way in which a person manages certain resources in certain situations; a series of skills and knowledge that people put into practice in different contexts.

Photo by stevepb on Pixabay

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Competences and competence-based approach to learning

The concept of competence is not new, nor unique. The definitions of competence are multiple, as are the approaches from which it has been addressed.�

“Competences” are defined here as a combination of knowledge, skills and attitudes appropriate to the context.

“Competence” ...means the proven ability to use knowledge, skills and personal, social and/or methodological abilities, in work or study situations and in professional and personal development. They are described in terms of responsibility and autonomy.

Recommendation of the European Parliament and of the Council on key competences for lifelong learning (page 4)

European Qualifications Framework (page 6)

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Competences and competence-based approach to learning

Regarding lifelong learning and employability, we can differentiate competence in three categories:

Technical or Specific Competences

Those competences related to tasks, contents and tools of a determined job or profession

Transversal or Soft Competences

Those competences common to a variety of professions or jobs, and that can be transferred from one context to another

Key competences

Those basic competences for the personal development and full participation of the individual in society

03

01

02

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Competences and competence-based approach to learning

Specific or Technical Competences are the knowledge, skills and behaviours associated to a particular professional activity; they provide its identity, identifying as professionals only those persons who possess such ability. In short, they refer to competences acquired after completing a specific training and, therefore, are different for a gardener and for a cook.�

Photo by Josue Isai Ramos Figueroa on Unsplash

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Competences and competence-based approach to learning

Key competences refer to those abilities we need to meet the continuous changes in life; they are competences which provide us with the ability to face future demands, on the bases of skills, knowledge and attitudes gained in a concrete context.

Science, Technology

Engineering

Mathematical

Languages

Literacy

Digital

Personal, Social and Learning

Civic

Entrepreneurship

Cultural awareness and expression�

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Competences and competence-based approach to learning

The Recommendation of the European Parliament and of the Council on key competences for lifelong learning (2006) defines Key competences as “those which all individuals need for personal fulfilment and development, active citizenship, social inclusion and employment”.

Science, Technology

Engineering

Mathematical

Languages

Literacy

Digital

Personal, Social and Learning

Civic

Entrepreneurship

Cultural awareness and expression�

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Competences and competence-based approach to learning

Transversal or soft competences form a set of knowledge and skills, put into practice in the workplace, not linked to a specific professional profile; and can be applied in any working environment. They are skills and aptitudes that allow an individual to fulfil their job efficiently.

Photo by Malcolm Ligthbody on Unsplash

The skills which are identified by CEDEFOP as key are communication skills, team-working skills, customer handling skills, problem solving skills, learning skills and planning and organisation skills (Cedefop's European skills and jobs survey, 2014)�

For the purpose of this course, we’ll focus in some of these soft competences that can be gained through volunteering.

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Learning while Volunteering

According to the European Skills/Competences Qualification and Occupation classification:

Transversal knowledge, skills and competences are relevant to a broad range of occupations and economic sectors. They are often referred to as core skills, basic skills or soft skills, the cornerstone for the personal development of a person. Transversal knowledge, skills and competences are the building blocks for the development of the "hard" skills and competences required to succeed on the labour market.(ESCO, 2018)

Image by rkit on Pixabay

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Competences and competence-based approach to learning

Competences have a basis on knowledge, but they are not limited to the latter.

Competence-based learning is supported by practical implementation, where all that knowledge get interconnected in order to achieve a goal.

Theory and practice converge with skills and values, using theory to apply knowledge to the construction or completion of something.

Learning possesses a necessarily practical component,

for knowledge is gained for a purpose: performance.

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Competences and competence-based approach to learning

The Competence-based approach is strongly linked to learning outcomes-based education that the European institutions have been supporting in the last decades.

This approach places the emphasis on learning, and moves the prominence to the learner. In doing so, it reinforces the critical capacities of individuals, and provides them with tools that will enable them for further learning and development of their competences in the future.��

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Photo by Kelly Sikkema on Unsplash

The use of learning outcomes “contributes to...greater openness of education and training systems to recognise learning achievement independent of where it was acquired.”

(CEDEFOP, 2011: “Using Learning Outcomes”, page 4)

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Competences and competence-based approach to learning

The European Qualifications Framework also introduces the concept of competence as part of a learning outcome, which come defined as:

Statements regarding what a learner knows, understands and is able to do on completion of a learning process, which are defined in terms of knowledge, skills and responsibility and autonomy, understood as follows:

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Competences and competence-based approach to learning

  • Knowledge means the outcome of the assimilation of information through learning. Knowledge is the body of facts, principles, theories and practices related to a field of work or study. In the context of the EQF, knowledge is described as theoretical and/or factual.

  • Skills means the ability to apply knowledge and use know-how to complete tasks and solve problems. In the context of the EQF, skills are described as cognitive or practical skills.

  • Responsibility and Autonomy means the ability of the learner to apply knowledge and skills autonomously and with responsibility.�

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Competence development. Models of adult learning

People learn in different ways.

We tend to use different mechanisms to acquire and keep new information.

These preferences constitute the different learning styles.

Click on the image to watch the video and learn some more about learning styles.

Duration: 4 minutes

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Competence development. Models of adult learning

Kolb’s “Experiential Learning Cycle”�

For effective learning take place people goes through a process in four stages:�

  1. We do something by ourselves, which provides us with a particular experience.

  • Then, we reflect about that particular experience, establishing a connection between what we have done and the outcomes: a “reflective observation”.�

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Competence development. Models of adult learning

  • Following our reflections, we reach a series of conclusions with a pervasive capacity; that is, general principles regarding a set of broader circumstances than those experienced by ourselves.

  • Finally, we put in practice the conclusions we reached previously, using them as guidelines to our future actions in different situations to those experienced, but which keep parallelism, and allowing us to apply the generalisation we have learned (Active testing)��

Source: Kolb, D.A. (1984). Experiential Learning: Experience as the Source of Learning and Development.

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Competence development. Models of adult learning

ACTIVE EXPERIMENTATION

“Testing”

ABSTRACT CONCEPTUALIZATION

“Connecting”

REFLECTIVE OBSERVATION

“Reflecting”

CONCRETE EXPERIENCE

“Doing”

Kolb’s Experiential Learning Cycle

Click on the image to watch the video and learn some more about the learning cycle.

Duration: 4 minutes

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Learning while Volunteering

Learning gained through volunteering is not structured; there are not fixed objectives, not to mention a specific time frame. It is, as we noted previously, learning gained in an informal setting, and it is supported/ informed by experience.�

�The activities that volunteers can carry out in the volunteering environment provide access to experiences and situations, through which they acquire skills and knowledge, in short, competences. �

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Learning while Volunteering

Therefore, the competence-based approach happens to be especially suitable to assess the learning fostered through the volunteering activities.

Photo by Steve Hillebrand on Pixnio

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Following the experiential learning theory model…

  1. A volunteer will face a particular situation
  2. They will reflect back on this experience and determine what was positive or negative about that experience
  3. From this they can conceptualise an approach based on that experience which can inform future action
  4. They will test this out and depending they may make further changes to how they approach the task or identify other considerations.

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Learning while Volunteering

As the previous example shows, the experience offered by volunteering entails the acquisition of knowledge and skills that can continue to be of use in the volunteering field, but that can also be of use in an academic context or professional performance.�

Click on the image to watch the video and learn some more about learning through volunteering.

Duration: 2 minutes

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Learning while Volunteering

In the next slides we’ll go through different situations and experiences that nurture the acquisition or development of soft/transversal competences in terms of learning outcomes (LO).�

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Learning while Volunteering

The activities in volunteering organisations put volunteers before situations which are not always well defined, or in which the resources or tools they count on are insufficient or inadequate. On confronting these situations, volunteers learn to take action proactively, looking for solutions, quickly and without forgetting the consequences that their “solutions” can have in a longer term.

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Learning while Volunteering

This competence could be defined as Problem Analysis and Solving:

Somebody who has acquired this competence is able to combine efficiency when making decisions, with the ability to take some distance from the problems he or she is confronting; identifies the more simple elements in complex situations, separating what is essential from what is accessory, what is the priority from what is secondary.�

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In terms of Learning Outcomes, a volunteer who has developed the competence of Problem Analysis and Solving is able to:

  • Define the problem, breaking down a complex situation into simpler elements, and separating what is relevant from what is superfluous.
  • Identify what resources and tools are available to overcome the difficulty.
  • Appraise the extent of the problem and intervene to solve it.
  • Choose solutions based on founded arguments.
  • Interpret what challenges may reappear and apply preventive measures.
  • Manage his/her actions in coordination with other people’s work to solve a given problem in critical or complex situations.

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Reflection Activity on Problem Analysis and Solving competence

Download this document. The text describes a situation where the volunteer displays the Problem Analysis and Solving competence.

  1. Read the case, and try and identify what learning outcomes can be extracted from the experience.

  • Then, take some time to reflect on your own volunteering experience. Try and identify volunteer situations in which you put in practice the Problem Analysis and Solving competence.

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Learning while Volunteering

An independent individual fulfils his/her tasks in an autonomous way, does not need constant supervision or being reminded of the responsibilities (he/she is responsible for); in addition, somebody with initiative, proposes ideas for improvement and when does not know how to proceed, explores alternatives, in a creative way. He or she does not need to be told to do things.�

Photo by Anthony Tyrrell on Unsplash

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Learning while Volunteering

Quite often, volunteering organisations lean on volunteers to perform tasks that complement those realised by the staff, and that not always can be directly supervised by them.��The activity of volunteers implies they take charge of such situations, taking decisions based on their own personal criteria, anticipating and approaching potential incidents. They have to generate proposals with responsibility, critical sense and creativity.

That is, act with Initiative and Independence.

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Learning while Volunteering

In terms of Learning Outcomes, a volunteer who has developed the competence of Initiative and Independence is able to:

  • Operate without the need of other people, and without being reminded
  • Distinguish those situations in which they can intervene without needing to inform the person responsible from those in which it is necessary.
  • Develop their tasks without supervision
  • Propose alternatives, using their previous experience in similar experiences, in solving incidents or contingency.
  • Distinguish situations which require action and decide to act when others hesitate.�

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Reflection Activity on Initiative and Independence competence

Download this document. The text describes a situation where the volunteer displays the Initiative and Independence competence.

  • Read the case, and try and identify what learning outcomes can be extracted from the experience.

  • Then, take some time to reflect on your own volunteering experience. Try and identify volunteer situations in which you put in practice the Initiative and Independence competence.

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Learning while Volunteering

When volunteering, volunteers confront changing situations, demanding them to adapt their behaviour, find a different path and provide an agile and effective response to the new circumstances that make it possible to achieve the objectives.�

Likewise, in this changing reality, the “usual” responses have little opportunity to satisfy the present needs, and thus, supplying innovative proposals is a must. This keeps volunteers activity closely linked to the reality they work with, to the evolution of circumstances and the collectives they accompany.

Confronting these experiences helps them acquire the competence of Flexibility and Innovation�

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Flexible people accept changes easily, as well as new people and suggestions to introduce modifications in the already established procedures or working methods, regardless where these changes come from.

They are receptive to other people ideas, and take critics with a constructive spirit. On the other hand, innovative people are able, after analysing all available information (information that they analyse from different perspectives), to propose alternative solutions to a given situation.

Photo by rawpixel on Pixabay

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Learning while Volunteering

In terms of Learning Outcomes, a volunteer who has developed the competence of Flexibility and Innovation is able to:

  • Modify his/her behaviour to better adapt to new circumstances and different teams.
  • Appraise changes as opportunities, with ability to adapting critically and constructively.
  • Demonstrate positive approach towards change and innovation.
  • Integrate new ideas and suggestions from other people in her/his work.
  • Produce changes around him/her through her/his action.
  • Apply new ways of confronting usual situations more effectively.�

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Reflection Activity on Flexibility and Innovation competence

Download this document. The text describes a situation where the volunteer displays the Flexibility and Innovation competence.

  • Read the case, and try and identify what learning outcomes can be extracted from the experience.

  • Then, take some time to reflect on your own volunteering experience. Try and identify volunteer situations in which you put in practice the Flexibility and Innovation competence.

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Learning while Volunteering

Volunteers may carry out their collaboration in environments involving a group of people after a common goal. In some occasions, their tasks imply a leading role, influencing other members of the group in order to achieve the organisation objectives, showing commitment and motivation, fixing clear criteria and instructions, but also being able to accept ideas, interests and needs from team members, and supporting them to success.

That is, develop the Ability to lead initiatives�

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Being a leader does not only mean directing others, but also taking responsibility for functioning, taking the initiative to solve problems and assuming the coordination of one's own work and that of others.�

Photo by Pablo Merchán Montes on Unsplash

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In terms of Learning Outcomes, a volunteer who has developed the competence of Ability to lead initiatives is able to:

  • Distinguish when a situation requires her/hin to take control, and act consequently.
  • Estimate what tasks or functions need to be undertaken, even if he/she is not entitled, and takes responsibility for them.
  • Identify and promote practices to motivate her/himself and others.
  • Demonstrate ability to coordinate others’ work, providing guidance and support for the accomplishment of common goals.�

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Reflection Activity on Ability to Lead Initiatives competence

Download this document. The text describes a situation where the volunteer displays the Ability to Lead Initiatives competence.

  • Read the case, and try and identify what learning outcomes can be extracted from the experience.

  • Then, take some time to reflect on your own volunteering experience. Try and identify volunteer situations in which you put in practice the Ability to Lead Initiatives competence.

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Learning while Volunteering

Voluntary activity in social organisations is complex; there are many variables to be considered for implementing actions. The Planning and organisation competence is a cornerstone for the right development of volunteering activities. It involves fixing objectives, priorities, deadlines and resources…to carry out any programme/activity.

Photo by Daniele Riggi on Unsplash

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An organised and planning person structures his/her work by adjusting to processes, seeking to manage time effectively, and managing tasks in time according to a certain order.

Photo by Cesar Carlevarino Aragon on Unsplash

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In terms of Learning Outcomes, a volunteer who has developed the competence of Planning and organisation is able to:

  • Identify goals and objectives of his/her task.
  • Prioritise tasks, assign an order in what is to be done and the time for it.
  • Design and follow working procedures.
  • Plans on short, mid and long terms.
  • Assess which possible obstacles may come ahead in the project in order to establish control measures.�

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Reflection Activity on Planning and Organisation competence

Download this document. The text describes a situation where the volunteer displays the Planning and Organisation competence.

  • Read the case, and try and identify what learning outcomes can be extracted from the experience.

  • Then, take some time to reflect on your own volunteering experience. Try and identify volunteer situations in which you put in practice the Planning and Organisation competence.

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Learning while Volunteering

The activities of volunteering organisations involve collaboration with other people, whether they are working staff, other volunteers or beneficiaries. Knowing how to express ideas and knowing how to interpret other people’s ideas is essential in the actions of volunteers.

Communicating means much more than using the words of a language. How we accompany those words, with the intonation, with the facial expression, with other gestures ...determine, to a great extent, how the message is interpreted. But in addition, communication is bidirectional, so the attitude of the recipient is essential for the quality of communication.�

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People who has acquired the Interpersonal Communication competence know how to relate to others, managing their own emotions and being aware of the emotions of others, and how they influence situations. They also manage to communicate with others, expressing their thoughts clearly.

Photo by PublicDomainPictures on Pixabay

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In terms of Learning Outcomes, a volunteer who has developed the competence of Interpersonal communication is able to:

  • Express his/her ideas whenever is required
  • Defend his/her opinions with the due assertiveness
  • Analyses the situation and the interlocutor and adapt his/her messages according to them
  • Apply active listening in conversation
  • Demonstrate understanding of others position
  • Employ persuasive messages, proving ability to influence others

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Reflection Activity on Interpersonal Communication competence

Download this document. The text describes a situation where the volunteer displays the Interpersonal Communication competence.

  • Read the case, and try and identify what learning outcomes can be extracted from the experience.

  • Then, take some time to reflect on your own volunteering experience. Try and identify volunteer situations in which you put in practice the Interpersonal Communication competence.

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When volunteers join a social organisation, it is most likely that they will join a group, a work-team he/she will support and which will support him/her to carry out the projects.

This way of working contributes to volunteer developing the sense of belonging to the group, of comradeship and mutual support in the accomplishment of the organisation goals.

In short, volunteering contributes to the acquisition of Teamwork competence.�

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Teamwork means being able to adapt one's work pace to that of other people, identifying common goals, and establishing productive relationships with others to achieve the common objectives proposed.

Photo by rawpixel on Unsplash

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In terms of Learning Outcomes, a volunteer who has developed the competence of Teamwork is able to:

  • Integrate her/his work in that of the group
  • Adapt her/his work pace to that of others
  • Modify his/her behaviour to improve performance according to feedback from peers and supervisors
  • Assess potential conflicts that may arise while working with the team, contributing to prevention.
  • Generate favourable environments for the work of the team.

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Reflection Activity on Teamwork competence

Download this document. The text describes a situation where the volunteer displays the Teamwork competence.

  • Read the case, and try and identify what learning outcomes can be extracted from the experience.

  • Then, take some time to reflect on your own volunteering experience. Try and identify volunteer situations in which you put in practice the Teamwork competence.

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Recap and reflect

  • Volunteering allows us to be exposed to different situations, through which we develop learning, competences.

  • On reflecting on what we do before any given challenge, we are able to analyse what elements of our performance can be improved, and so, we try again until we master the situation.

  • The longer we volunteer, the more we can learn. Take some time to check what situations you have faced while volunteering, and what have you learned from them.

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Assessment

Click here to go to the final assessment

Immediately after answering the questionnaire, you will receive by email the results of your assessment as well as a Certificate.

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Copyright

This educational resource has been produced by the partners of the evavol project with the support of the Erasmus+ Programme of the European Union.

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