Alexander Berridge
Technical Analyst / Project Manager
SUMMARY:
Experienced Technical Analyst and Project Manager with a diverse background in technical support, development, and ICT management. Adept at mastering new technologies and learning new skills quickly, with a proven ability to tackle complex technical challenges and streamline workflows. Successfully led large-scale projects, improved network infrastructure, and implemented multiple innovative solutions. Consistently demonstrates strong organisational and interpersonal skills, a passion for continuous self-improvement, and a commitment to achieving project success. Comfortable with both technical problems and managerial challenges, always seeking fresh and exciting opportunities.
EMPLOYMENT HISTORY:
SENIOR TECHNICAL SERVICES ENGINEER
• 2023 - 2024
• Took the lead on multiple large-scale projects in an effort to standardise client software configurations.
• Played an integral role in the planning, development and implementation of new software solutions.
• Conducted 100% of enterprise software integrations with clients, ensuring the satisfaction of complex needs.
• Provided 3rd line support for the most complicated cases handled by Client Services teams.
• Continued to act as liaison between Client Services, Product and Development teams.
• Began learning Go programming language and associated development operations.
• Used Go to implement logging, alerting and unit testing in order to improve software resilience.
• Served as a senior technical expert within a team of ad-tech professionals, often mentoring junior analysts.
• Helped multiple high-profile clients (P&G, Reddit, BBC, etc) integrate their own software effectively with ours.
• Developed and implemented multiple automation solutions.
• Writing workflow “playbooks” for junior analysts.
• Taking the lead on technical initiatives, ensuring efficiency and effectiveness of support operations.
• Documenting technical workflows in order to improve quality assurance of processes.
• Boosting staff morale as a member of the Oracle Employee Experience Council.
KEY SKILLS:
• Project Management
• Team Leadership
• Strategic Planning
• Problem Solving
• Interpersonal Communication
• Organisational Skills
TECHNICAL SKILLS:
• Server Management
• Network Management
• Hyper-V Cluster Management
• Domain Management
• Google Workspace Deployment
• SLA/ICT Policy Development
• Software Licensing Compliance
• Technical Documentation
• Workflow Automation
• Technical Troubleshooting
• System Analysis/Optimization
• Project Planning and Execution
• Configuration Management
• Backup and Disaster Recovery
• User Training and Support
ORACLE
CONTACT:
EDUCATION:
PASSIONS:
• Rock Climbing
• Reading
• Fitness
• Gaming
• Cinema
• Power Kiting
EMPLOYMENT HISTORY: (continued)
ICT MANAGER
• 2015 - 2019
• Led a team of seven technicians, overseeing ICT operations across four secondary schools and two sixth form colleges.
• Project planning, system upgrades, software compliance.
• Development of ICT policies for both staff and students.
• Took the lead role in deploying Google Workspace across the entire educational trust.
ICT OFFICER
• 2014 - 2015
• Managed mission-critical Cisco network infrastructure, Windows servers, printing and computer systems.
• Developing a robust cross-site data backup strategy.
LEAD ICT TECHNICIAN
• 2013 - 2014
• Managed the day-to-day operation of a college's ICT estate, ensuring the smooth functioning of all ICT systems.
CAMBRIDGE ACADEMIC PARTNERSHIP
ICT TECHNICIAN
• 2011 - 2013
BACHELOR OF ARTS (HONS)
• Media Production
• 2003 - 2006
UNIVERSITY OF LINCOLN
A LEVEL
• Film Studies, Media Studies, Photography
• 2001 - 2003
LONG ROAD SIXTH FORM COLLEGE
TESTIMONIES:
TECHNICAL SERVICES ENGINEER
• 2019 - 2021
• Provided enterprise software support, requiring extensive knowledge of our software and the wider advertising industry
• Liaising with blue-chip clients, resolving support tickets, and improving workflows. Ensuring seamless software integration and optimal performance.
• Began using APIs, Postman and Bash scripts to build workflow automations.
Barry Glennon
Senior Development Manager
Oracle
“I love working with Alex. He is naturally gifted technically, an excellent problem solver, and super diligent at following through conversations and finding the right person or group to root cause an issue. This has been a year of change for Alex, and I am excited to see where his career trajectory takes him next. He has not had the formal training of a software engineer, but possesses all the raw ability.”
Gregg Hatchel
Development Team Manager
Oracle
“Alex is an exceptional engineer whose product knowledge ranks among the best in the organization, as reflected in the recognition and feedback he receives. He demonstrates a remarkable ability to adapt and grow within his role, consistently seeking ways to improve documentation, processes, scripts, and himself. Alex is an asset to any team, continuously pushing himself to be a better engineer through learning about the product and acquiring new skills to further his career. His ability to identify areas for improvement and implement automation to streamline processes is invaluable.”