Business Practices

Team 2

Tae Woong Song

Elizabeth Gaspar Queta

Jun Hui Jiao

Francesca Sposito

Layana Lathesh

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Differences between the United Kingdom and

• South Korea: Working Environment

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• Angola: Hierarchy

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• China: Teamwork

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• Italy: Punctuality

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• India: Gift giving

Working environment

Working environment in South Korea

• Professional and personal life balance
• Work > life

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• Social gathering (after work)

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• Language
• Mostly bilingual: Korean and English

• Jeung: emotion to express taking care about others

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• Relationship of superior and employee

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Working environment in UK

• Efficient time management
• Afterhours

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• Low context relationship
• Superior does NOT really need to care about employees

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• Individual
• Time with family

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• Language
• Monolingual: English

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Hierarchy

Hierarchy in Angola

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• Centralized organizational structure

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• Non-verbal communication

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• Age

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• Implicit

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Hierarchy in the UK

• Decentralized organizational structure

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• Explicit

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• Vey established hierarchy

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• Verbal communication

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Teamwork

Teamwork in China

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• Roles and responsibilities are NOT clearly defined

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• Team members work together

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• The importance of relationships

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• Hierarchical structure

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• Chinese managers → Superiors and subordinates

Teamwork in the UK

• Roles and responsibilities are clearly defined

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• Meetings to provide information

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• Main purpose: get the job done

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• Flat structure

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• British managers → Good relationships with coworkers

Punctuality

Punctuality in Italy

• NOT a priority: expect to wait

• Flexibility

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• Multitasking

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• Acquaintance

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• Direct contact

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• Working hours in the north
• Small business: from 8:30 a.m. to 12:30 a.m. and from 3:30 p.m. to 6:30 p.m.
• Saturday mornings

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• Working hours in the south
• From 8:30 a.m. to 1:00 p.m. and from 4:30/5:00 p.m. to 7:00 p.m.
• On Saturday from 9:00 a.m. to 1:00 p.m.

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Punctuality in the UK

• Time-keeping as a value

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• Respect for other’s time

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• Public transport

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• Prefer to stay late in the office than to take work home with them

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• Working hours in theory
• From 9:00 a.m. to 5:00 p.m.

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• Working hours in practice
• 8:30 a.m. to 7:00 p.m.
• Lawyers and consultants: from 9:30 a.m. to 12:00 a.m.

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Gift giving

Gift giving in India

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• Customary

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• Inexpensive gifts

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• NO foreign products

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• Importance of the horoscope

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• Money is accepted

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• Alcohol and leather materials are NOT accepted

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Gift giving in the UK

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• Small gifts are accepted

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• Gifts are exchanged

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• Alcohol is generally accepted

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• Flowers are NOT offered

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• Gifts are given at the end of an event

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Sources

http://howtoitaly.typepad.com/howtoitaly/2007/03/i_just_want_to_.html

http://www.executiveplanet.com/italy-2/italy_appointment_alert-2/

http://businessculture.org/northern-europe/uk-business-culture/business-etiquette/

http://www.executiveplanet.com/united_kingdom-2/united_kingdom_appointment_alert-2/

http://businessculture.org/northern-europe/uk-business-culture/

http://www.bizwatch.co.kr/pages/view.php?uid=7316

http://blogs.lse.ac.uk/careers/2014/10/20/b

https://en.portal.santandertrade.com/establish-overseas/china/business-practicesusiness-etiquette-china-and-the-uk/

http://www.china.doingbusinessguide.co.uk/the-guide/business-culture/

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