�TOPIC- Communication�(B.C.A.-I)
Presented by:
Dr. O. D. Kudalkar
Raje Ramrao Mahavidyalaya, Jath
Outlines
Communication can be defined as the process by which people share ideas, experience, knowledge and feelings through the transmission of symbolic messages.
The means of communication are usually spoken or written words, pictures or symbols. But we also give information through body language, gestures, and looks, facial expressions can show how we feel and what we think about an issue or another person.
What is Communication?
What are the most common ways �we communicate?
Spoken Word
Written Word
Visual Images
Body Language
Types of Communication
Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc.
Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals.
Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time.
HIERARCHY LEVEL
Horizontal Comm.
Communication Key Elements
The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response
�Characteristics of effective communications�
Effective communication requires the message to be:
�Characteristics of effective communications�
Effective communication requires the sender to:
�Characteristics of effective communications�
The channel should be:
�Characteristics of effective communications�
The receiver should:
Characteristics of effective communicator
An effective verbal communicator:
An effective nonverbal communicator:
Barriers to communication
Overcoming Communication Barriers
…in the new global and diverse workplace requires�excellent communication skills!
Success for YOU…
Questions