Professional skills
PREPARED BY: ELMEHDI NACHIT
SAAD ABOUJID
MOHAMED YASSIR LAALEJ
AYOUB HADIDI
MOHAMMED SAID ECHAMOUTI
SUPERVISED BY: PR KHATIB
Prepared by: Elmehdi Nachit.
Prepared by: Saad Aboujid.
Prepared by: Ayoub Hadidi.
Meeting Management.
Prepared by: Echamouti Mohammed Said.
Prepared by: Laalej Mohamed Yassir.
Soft skills
Definition:
You get only one chance to make the first impression, So, make sure you do everything right.
Remember, first impression might last for a lifetime.
E-mail etiquette is an involving art as this has to come in frequent use, recently.
You should always use professional language. It should be crisp and to-the-point.
Meaning
Ethical executives are honest and truthful in all their dealings and they do not deliberately mislead or deceive others by misrepresentation , overstatements , partial truths.
Ethical executives demonstrate personal integrity and the courage of their convictions by doing what they think is right even when there is great pressure to do otherwise .
They will fight for their beliefs.
Ethical executives are worthy of trust, demonstrate fidelity and loyalty to persons and institutions by friendship in adversity, support and devotion to duty; they do not use or disclose information learned in confidence for personal advantage.
Ethical executives and fair and just in all dealings ; they do not exercise power arbitrarily , and do not use overreaching nor incident means to gain or maintain any advantage.
Ethical executives are caring , compassionate , benevolent and kind.
Ethical executives demonstrate respect for the human dignity , autonomy , privacy , rights , and interests of all those who have a stake in their decisions.
Ethical executives abide by laws , rules and regulations relating to their business activities
Ethical executives are conscious of the responsibilities and opportunities of their position of leadership and seek to be positive ethical role models by their own conduct.
Financial honesty and transparency is a basic expectation of shareholders , customers and employees.
It serves no one when organization ‘cook the books’-whether it be intentional or accidental.
When an organization markets a product or service , they are obligated to deliver what was promised to the customer.
Management practices are the underlying foundation for organizational integrity.
Service after the sale is what service integrity is all about. It is easy to make promises before a sale but following up and ensuring a great customer experience is what makes some organizations stand out.
It is important for business leaders to live a lifestyle of honesty , integrity and high ethical standards because what these leaders do can harm the reputation of the organization.
Product integrity is important to those of us who purchase products and services. This is when public perception and brand come in to play.
Definition
When people start gaining respect for each other’s differences . The road to conflict resolution becomes easy . They start learning from each other and reduce conflicts.
When an organization makes effort to build a diverse workforce , it acquires respect and profitability. Fair employment practices and diverse workforce attracts more qualified people.
When you work in an organization that respects and encourages diversity , you become globally accepted. You will be treated with respect and integrity when you join international organizations.
Workers learn a great deal from their colleagues . Not everyone has the same working styles and techniques and that can be an exposure to other people.
Top 7 powerful secrets of thinking like entrepreneur:�
Process improvement
Customer service
In today’s competitive business world, it’s sometimes all too easy for companies to get caught up in endless examinations of ways to increase productivity, boost sales ,and streamline for maximum efficiency.
Sometimes this focus takes away from a focus on good customer service, and good customer service will always be the backbone of any business that works with people ,which means all businesses.
if we are going to consistently exceed customers’ expectations, we have to recognize that every aspect of business has an impact on customer service.
Time management
-We can’t stop it, slow it down, multiply it, add on to it, stretch it. . .
-We can’t make it more than it is.
-We have 24 hours of time every day, 365 days per year
So planning is effectively defining what is to be done and how. And scheduling is the when.
Effective time management can be broken down into three skills:
ABCD Rank-Order Method
80/20 Rule
Time Mapping
Prioritization: ABCD Rank-Order Method
Prioritization: 80/20 Rule
Scheduling:
Time mapping:
Method 1:
Method 2:
Execution:
Tips to Improve Execution:
The ability to successfully organize and assemble a group of people with shared interests, usually in a formal setting, for the purpose of discussions is known as meeting management skill. Effective meeting management involves planning and organizing well-structured meetings where members of the team can accomplish more in less time.
Within an organization, various types of meetings are conducted where information sharing takes place e.g. for the purpose of problem-solving, planning, decision making, or a general staff meeting. Such meetings serve as an important means for coordination between teams and constitute a significant part of the life of every organization.
According to studies conducted, about 30% of the work time of an average employee is spent in meetings. Wondering why? It is believed that only 38% of the true meaning and feeling of any message is conveyed by the manner in which things are said, 7% is carried by the choice of words and the remaining 55%, which is the largest fraction, is carried by facial expressions and other non-verbal cues. These statistics obviously make written memos and telephonic conferences relatively less important than face-to-face meetings.
Therefore, if meetings are so important, so is the ability to manage them effectively. Cost efficiency serves as the primary importance of meeting management skills. The more organized a meeting is, the lesser time will be wasted by employees, resulting in increased productivity and revenues for the organization.
Good meeting management skills also ensure valuable contribution by all team members, which helps in finding the optimum solutions for issues at hand. Meeting management also plays an important role in improving communication, interpersonal relationships, teamwork, as well as employee morale and satisfaction.
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Since effective meetings are indispensable to the success of an organization, the success of your job as well as your career depends to a great extent on your meeting management skills. Following are the tips that will help you improve:
Begin by communicating the purpose. Within the first five to seven minutes, outline the purpose of the meeting very clearly by telling what goals and objectives you wish to accomplish through this meeting. Also use this time to set a foundation, establish certain parameters, and decide a timeframe to run the meeting in.
Encourage participation by all. In order to make a meeting more effective, you must be able to manage it in a way that allows for open discussions. The participants of the meeting who are shy or reluctant should be given equal opportunity and encouragement to share their opinions and contribute their ideas.
Press for closure. A decision is not necessarily made at the end of the meeting only. There can be several items on the agenda of a meeting. To ensure that the members do not lose track of time or topic, press for closure after a decision is made for each and every item on the agenda. Summarize the main point at each step i.e. the end of every discussion, as well as at the end of the meeting. Allocate the roles and responsibilities and have everyone acknowledge their agreement.
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Definition
� One cannot begin to understand how important its awareness is unless he knows how frequently people with disabilities are found nowadays. Approximately 49 million Americans, which means one out of every five Americans, have a certain form of disability. One out of every twelve (8%) Irish people also have a disability. Yet, our society is enriched with their valuable contributions as they continue to share their lives.The largest barriers these disabled people encounter are other people because our societies have always been occupied with stereotypes and prejudice towards them. Pointing out, through disability awareness, such stereotypes and misconceptions about people with disabilities and then bringing about changes in behavior and attitude towards them is essential to enable all employees to work to their maximum potential.The resulting improvement in productivity, creativity, and employee relations certainly catalyzes the organizational as well as the individual career growth.
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Definition
Although verbal communication is the fastest of all methods, organizations generally have a preference for written communication due to the permanency of record that it allows as well as their availability for reference whenever required.The skills of writing reports and proposals, therefore, are extremely important to ensure that the information conveyed to the reader is exactly how you intended it to. After all, these written documents are what ultimately lead to action and make things really happen.Now that we have begun to understand its importance, it shouldn’t come as a surprise that poor report or proposal writing skills can cause you to miss opportunities, lose sales, or lose even your credibility because the reader might fail to understand or misinterpret the document.
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Despite the fact that there is no rigid rule as to how your report or proposal should be structured, there are numerous useful guides available on the web that can provide help, if you need any. Following are some suggestions that will help you improve your overall skills of writing reports and proposals:
Definition
Create :
Share:
Store :
use:
Update :
Knowledge may be accessed at three stages: before, during, or after KM-related activities. Organizations have tried knowledge capture incentives, including making content submission mandatory and incorporating rewards into performance measurement plans. Considerable controversy exists over whether such incentives work and no consensus has emerged.
Training/ Train the trainer